Reilly Insulation Inc

"Thank You Spray foam installed to basement walls really helps to keep moisture from entering the home. Stack effect (warm air rising) actually pulls moisture from the lower level of a home and that moisture can wind up condensing in attic or else ware in the home. Moisture leads to all kinds of issues in the home and air quality is a main one. Closed Cell foam more than any other product reduces that moisture content."

"We have more experience than anyone in the area because founded by my father in 1957 we've just been here longer. Most companies offer you what the sell either spray foam or fiberglass or cellulose. We offer all of those products because they all work. Spray foam is typically the best product and we install a lot of it, but it is also the most expensive and not always the best choice for every job. My competition who only offer foam will of course tell you it is the only option. We try to give you the best value and work within your budget. Fiberglass and cellulose are very effective and we also install a lot of those products. We use mineral insulation for sound proofing. Thank you for your business abnd review. Jim Reilly"

"Reilly Insulation has been in business since 1957. We endeavor to satisfy all of our customers. If the customer is not happy, we always go back and attempt to do what we need to do to make our customer happy. We gave Rich a written proposal which detailed removing and discarding his existing garage ceiling and existing insulation, then installing a nominal 4 inches of closed cell spray foam. Our spray foam technicians measured the depth of the installed foam and [Member's name removed] did get the nominal 4”. Our proposal did not include re-installing the garage ceiling but we recommended someone for [Member's name removed.] Bill, who did the new drywall ceiling, has advised that no additional insulation was added after we left. He also knew of no walls that were damaged, as [Member's name removed] stated in his comments. Closed cell spray foam by nature is monolithic but coverage depth will vary. [Member's name removed] got the nominal 4 inches he paid for and next winter he will realize that we actually did a great job and that his floor, for the first time, will be comfortable. [Member's name removed] accusations are completely shocking to me and the fact that he paid in full and never called to discuss his evaluation of the work has me scratching my head. I will be the first to admit that sometimes issues arise that need to be addressed. These reviews are important to our business. I show them to my installers. I truly wish that [Member's name removed] had expressed his concerns with us in some way rather than unfairly trashing us with this negative review. Sincerely, Jim Reilly, President"

"In response to- A home is a system, plumbing, electrical, HVAC, etc. We cannot be expected to educate every customer on how these systems work. We have to assume that most people are aware that a central heat/air system moves air continuously through the home and it pulls air to the furnace/air-handler through cold air returns. These returns are vital to the success of the system. Our installers know and informed you that we could not fill these returns with insulation. I apologize if you thought that was to happen. When Jim asked if you saw how much insulation had been installed, you said they filled all the cavities. When I came back out to inspect the completed job, Irene did tell me that the noise was now muffled, but on a Sunday they (the neighbors) had a party and she could hear it. I did not tell you the neighbor should do the same process, you said the sound is muffled so the procedure worked, as we discussed. If your neighbor did the same procedure, it would obviously decrease the transfer of sound more but that was not suggested. When we provide sound attenuation measures, as we did in your case, we expect to minimize sound transfer. We can’t guarantee complete sound separation. We’ve worked with sound engineers on projects and even after they design a protocol, the results are improved but there is no guarantee how successful the process will be. This was explained to you and a level of sound attenuation was achieved. As for the product, we do not install injected foam into wall cavities, that was never discussed. You signed a proposal specifying blown-in cellulose. We have had great success with this method on many projects but the customer’s anticipated level of success does vary. As far as our estimate, I wish you had gotten other bids. Most likely you would have gotten similar procedures for more money. If you were to buy a similar new house today, it would probably have a light 3 ½” sound attenuation batt in the wall cavity, we believe our product performs better than that batt of insulation. We’ve been in business since 1957 and have been very successful with this procedure but there have been times were the results did not meet the customer’s expectations. I believe the day to day sound transfer has diminished. Unfortunately, it is not an exact science and I believe I made that clear to you. Marty Flannery, Vice President"