What’s the Bella difference? In a word—FAMILY! Our family pride shines through each and every time we talk with you! It starts with your first phone call to our office, when you’ll hear the voice of Alecia, our office manager—not a recorded message. Once you and Alecia have set up a time for you to get an estimate, she’ll give you a call before we meet with you to confirm your appointment. When one of our estimators arrive, please check your watch—because we are committed to being on time so we don’t waste any of yours. During our meeting with you, you will have the chance to see and touch full-sized samples of the railing that is currently the most installed vinyl railing in the tri-state area! Our estimator will be able to give you a price on the first visit. Throughout the installation process, we’ll keep you up to date and address any questions you have. Then, at the end of your Bella experience, you’ll be asked to fill out a survey to help us continue to make our service to our customers better than any other you have ever experienced! That’s what we mean by FAMILY! - See more at: http://bellarailings.com Additional DBA: Unique Exteriors Inc. Additional phones - (866) 242-5929, (724) 863-7435. Additional fax - (724) 872-2020. Additional email - [email protected].
Curved Rail Systems, Custom Screen Rooms & Aluminum Guard Railings., Grasp Railing, Handicap Railing and Ramps, New Deck Construction, New Stair Construction, Porch Railings and Banisters
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
90% | ||
7% | ||
3% | ||
0% | ||
0% |
"Hello [Member Name Removed]- was your contract information under a different name? I have no record of you in our system and the address that is showing is for New York, we do not service that area. We are out of southwestern PA. I would like to look into this issue for you but you may have us confused with another company. Please call me at the office to discuss the matter. Thank you, Alecia @ Bella Railings 724 872 2020"
"Hello [Member Name Removed]- was your contract information under a different name? I have no record of you in our system and we do service your area. I would like to look into this issue for you but you may have us confused with another company. Please call me at the office to discuss the matter. Thank you, Alecia Kennedy Bella Railings 724 872 2020"
"Hello [Member Name Removed]! I received your review today- and was following up on it. I apologize if you were not contacted by me for a free estimate. I make every attempt to follow up with customers by phone or email and truly apologize if your email was missed. If you would like to set up a free estimate please feel free to call me directly at 724 872 2020 or my please email be directly and I would be happy to set something up for us to come out and get you a price on the project."
"I apologize for the lack of response. Our deck and railing business is our primary focus and for us not to respond makes me wonder if there was simply a miscommunication. If you would like to set up a time for an estimate, we would be happy to come out a look at your project and show you our product line. We set specific times for our estimators to meet with you. Something is just simply not adding up here."
"Thank you for your review. It was a pleasure working with you. We wish all of our customers would take the time to express their experience with our company. We hope all of our customers are left with the same feelings as you expressed here. Thanks again for your business!"
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