Bella Railings
About us
What’s the Bella difference? In a word—FAMILY! Our family pride shines through each and every time we talk with you! It starts with your first phone call to our office, when you’ll hear the voice of Alecia, our office manager—not a recorded message. Once you and Alecia have set up a time for you to get an estimate, she’ll give you a call before we meet with you to confirm your appointment. When one of our estimators arrive, please check your watch—because we are committed to being on time so we don’t waste any of yours. During our meeting with you, you will have the chance to see and touch full-sized samples of the railing that is currently the most installed vinyl railing in the tri-state area! Our estimator will be able to give you a price on the first visit. Throughout the installation process, we’ll keep you up to date and address any questions you have. Then, at the end of your Bella experience, you’ll be asked to fill out a survey to help us continue to make our service to our customers better than any other you have ever experienced! That’s what we mean by FAMILY! - See more at: http://bellarailings.com Additional DBA: Unique Exteriors Inc. Additional phones - (866) 242-5929, (724) 863-7435. Additional fax - (724) 872-2020. Additional email - [email protected].
Business highlights
Services we offer
Curved Rail Systems, Custom Screen Rooms & Aluminum Guard Railings., Grasp Railing, Handicap Railing and Ramps, New Deck Construction, New Stair Construction, Porch Railings and Banisters
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 9% | ||
| 3% | ||
| 0% | ||
| 0% |
"Thank you for you kind words. We appreciate your feed back!"
"Thank you so much for your business! We appreciate your feedback."
"Thank you so much [Member Name Removed] for your business! Enjoy your railings!"
"Thank you for your feedback. We appreciate your patronage."
"Thank you so much for you business and you feedback. It turkey means a lot!"
"Thanks for your feedback! We Are greatful for our customers!"
So to replace them - what to do. Find them in similar wood that would pass muster with a condo board? Or use this company, who, made a presentation to the association years ago & had obtained blanket approval for the entire sub-division. Buying new wood might only solve the re-painting problem temporarily, and the cycle would begin again. I decided to bit-the-bullet & use these guys.
I had an idea of the cost as a neighbor had them installed a few years ago. So after the 2-hour presentation, I kinda knew what the cost would be. I got the "Angie's List" subscriber discount, saving about $200. Having just sold another house with a few dollars in my pocket, I opted to pull the trigger. The salesman told me the installation would occur in 8 - 10 weeks, which was accurate.
Their office called a few days prior to the day they set. Since I didn't have to be on-hand, the date didn't matter. I also didn't have to clear the porch, which made things easy. The installer arrived on-time & went about his work, my presence notwithstanding. I'm told that an assistant joined him later in the day as I had no need to stay there. When I returned, the job was complete & looked just fine. The installer left a bill for the final 2/3 I owed them (I paid 1/3 to the salesman). I have no doubt these will never require any maintenance & will outlast me. I just think it's somewhat pricey, relative to other enhancements I made to the house. But it was my choice & I pretty much knew the cost. I'm very satisfied with the work & final result.
I have to say I couldn't be happier with my new porch and step railing. Even moreso I couldn't be more pleased with the quality of service I received during the project. I like to work with wood myself (although not even close to the level of expertise the installer and his crew have) so I appreciate the time and attention to detail that I saw, especially from my installer. The sales person was knowledgeable, and went out of his way to show me samples, explain the process, take his time measuring, etc. He was very pleasant, respectful and courteous (shades of what was to come).
I have an older Pittsburgh house so you never know what to expect or what you might find when you begin to open things up. The installer took everything in stride and led the team in removing existing old DIY attempts at porch deck structure supports that had shifted over time. I never once heard a complaint about the removal process which was physically challenging. Any questions I had for the installer were answered. I never felt they were perceived as 'stupid'; they were met with a 'Sure, what's your question'. If I didn't understand something, the answer was rephrased until I did.
Rebuilding the deck began: ledger, joists, et al in place, laying of the decking boards.. it really started to take shape. Depending on the day, my installer's team could change, but even though there were new faces, the same polite, courteous, friendly, competent, willing to listen theme, remained. I felt like I, as the homeowner, was a part of the process, involved only as I should be, but respected. I found I could feel confident that my home was in good hands. Around this time, we ran into a snafu with communication around the skirting color and I did make a decision to go with a color that wasn't exactly what I had wanted, but the company's management and I worked it out and the results are fine. They did order me a specific accent color board for above the skirt, which as of this post has not yet arrived. My installer will take care of this when it is in.
Porch steps, rails and spindles, the step railing, small cement work areas.. this is when it really began to take shape and I began to visually see what it would look like. A lot of the work was coming to a close, yet that same diligence to the job and a great work ethic persisted. The installer and his crew(s) are not slackers; they work hard and I can tell they enjoy what they do. All in all, it took 5 days, not counting the boards that we are waiting for. I doubt it will take long to add the 'finishing touch' to a great project.
So would I recommend this installer, his crew, the company? In a heartbeat.
Excellent job - we are nervous going from aluminum railing to thick vinyl but are very pleased with how it turned out. We went with Bella because they make their railings and they were able to get the angle we needed coming down the driveway steps - the rest of the companies we had bids from were unable to install the end post where we wanted it. We also went with the aluminum pickets which really opens up the porch.
Owner said it would function correctly and would honor warranty.
I disagree. I did not read fine print so I fault myself.
Subcontractors delayed job to go hunting.
"Mr. [member name removed]initially agreed to the work as described to be completed as it was completed. There was no "fine print", as we build all of our roofs the same was as we have been for 13+ years. As a company, we are always staying to the tried and true methods we continue to use. When the issue was brought up regarding the roof valley flashing after the roof shingles were installed, Bella Railing reassured Mr. [member name removed]that we warranty our work as performed on his roof, as we always do. We have no real world experience with the success of step flashing in the valleys so we were not comfortable trying it for the first time on a customer’s home. We installed ice shield on entire porch roof including the valleys, as we do for all of our roofs, and correctly installed the valleys our mechanics are most confident in. Again, this is the method we have a track record with. The issue was never mentioned again. We feel Mr. [member name removed] got a wonderful job. In fact, he went above and beyond, praising our workers on the quality of the job performed. This rating is a shock to us. The job had been pushed back several times because the concrete contractor that was hired by Mr. [member name removed]to pour the footed slab was several weeks late to start. Once we got the O.K. that the concrete was cured and ready to go, we worked very efficiently to get the work completed. Our employee's time with their family is given a heavy consideration at Bella Railings. Most of our employees have the day off during hunting season, as do most of the schools in Westmoreland County. We apologize for this miscommunication; however, we did in fact install the entire job within the time deadline on the contract that was agreed upon. Bella Railings worked under a tight deadline to go above and beyond, providing additional drawings at no additional costs, as well as many site visits before the job was even started. The [member name removed] are a wonderful family, and we regret their experience was less than expected. Again, we were shocked to hear this review. We hope they enjoy their roof and railing for many years. The job was beautiful."
Licensing
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