Joe O'Neill Gas Services

"Generally by the time the heating season is over ,very often people are looking to shop price. I generally shut off my leads from home advisor at his time, but did not. I am competitive in pricing , although with my expertise in the business and with the inflation index burgeoning forward...It's hard. Sorry to disappoint as the world turns upside down. Have a blessed summer season.."

"Terry was very cordial in our initial encounter when I shared with her the approximate service fee and appointment timeline. Generally, a 2 to 3-hour window, with a call when on route to the customers property. Please be advised that if the customer does not have any supplies that are needed I provide them. This helps keep the charges down. If parts are needed at times I provide opportunities for the customer to save money. There are a number of times that the customer stays with me as work is performed and she was one of them. Terry was anxious to help me although it is best if not. This was the case as determined right after I presented her with the bill. Terry was upset and turned very hostile in the blink of an eye. She stated she preferred to shop around for a better price for the part, as that is her nature. Terry wanted me to diagnose the problem so she could control the transaction. As much as I tried to do everything possible to accommodate Terry, including reinstalling the defective part with no charge. No luck, as she left no option for me but to leave the property. After leaving the unit in good working order as witnessed by her, I got a call almost a week later stating the unit was acting up again. I explained to her again that I do not just change parts at random unless they fail at the time of my visit. So I offered to put the current defective part in at no charge and gave her the pathway to obtaining the part at a discounted price. Every year there is someone that is not happy with the price of doing business and wants to dictate what they believe is a fair price not knowing anything about the fireplace industry and it is many potential perils. This is that scenario. The price for services rendered given by her testimony was inflated. It is difficult to convey an accurate assessment of the chain of events when someone is angry and has no regard for good faith. Let me wish everyone a happy and healthy 2022 ...and especially Terry. God bless, be safe and have carbon monoxide detection checked regularly."

"There is great division in our country today over many political and medical issues. As a senior citizen ..I will wear a mask when required, it becomes difficult for me to breath properly and can become faint. Before a medical event occurs with a mask zealot , I would prefer to leave the property rather than create conflict . Out in his driveway I made sure he understood the problem and how to fix it. As he had a deadline to meet and could not get anyone to visit property until the end of March. I immediately responded on Saturday 01/16/2021. This attempt to discredit my stellar performance and vast experience in the fireplace industry, will not discourage those who have understanding . Best regards to all ....God bless... and stay healthy"

"Hope all are safe and doing well. Most potential customers surfing the internet for fireplace repair are frustrated. They call around and get no response or appointment opportunities a month and a half in advance. All customers that contact me are within their schedule, 48 hours, or less, with testimonies. Fast efficient and professional service extended with approximately 40 years of experience. Then a considerable amount of travel time from place to place shattered in 3 counties. All factors are calculated into the rates. Wishing all of you a Merry Christmas and blessed New Year."