DDM Energy

unknown

Setup heating oil delivery.  The service is quite cost effective - especially their fixed rate service.  Their customer service staff are very prompt to respond and were knowledgeable and shared appropriate information to make a decision.  
The one peeve I have is that they sent a technician home without warning.  A call/email before hand would have helped.  The technician insisted on coming into the house to take a reading despite it being an inconvenient moment.  The excuse was that he had driven a long way to get to our house.  We obliged, but are concerned with the mis (non) communication.

DDM energy has horrible service. We called for delivery in October, the first delivery was at the end of December when we were at the risk of running out of oil.  Once you signed up for an account, it is very difficult to stop the automatic delivery. If you like to stop their service, make sure to call them multiple times, let them write a confirmation letter for cancelling account and mail to you.

I’ve been their fuel oil customer since 1982. I like the fact, when I first moved to the area, that they had an auto fill program. They keep track of when my tank needs filling and if they let it run out, then they will have a penalty or some kind of credit they give me. I’ve been very pleased with the work that they’ve done and the service I’ve gotten from them.

Excellent - I spoke with Karen who was incredibly helpful; she walked me through multiple orders, verified that I got the best deal possible (it was more competitive than other companies I had spoken with) and had a really friendly, helpful personality. She explained the different options to me, answered my questions, and set up my first delivery for within 24 hours of talking to her.

We started February of last years and we terminated in March of this year. The boiler clean-out was free and then the oil deliveries were scheduled and it was probably about 20% higher than what market would be. Which I guess was understandable why they gave us a free cleaning, so they charged us more for the oil. I wasn't really upset about that. They problem came when they said they would send us a contract, which they never did. And then in February they delivered oil that kind of topped off our tank and they charged us at least 50% more than what market price for oil was. And I said I need to see the contract and they couldn't produce one. They sent me this printed piece of paper that looked like it was cut and paste together and none of us know what is on it. There was no account number, my e-mail address was wrong that they said they sent it to and every time I tried to contact them they were very unpleasant, just pretty much downright nasty. And they kept sending me these computer screenshots that said we've used this and this and it appears that you approved the contract. Finally the last thing that they sent, it had the IP address which proved that I approved it, but the problem is it wasn't our IP address. I asked what does that mean. And she said it means that you used your cell phone to approve the contract. There is no way I used my cell phone to approve the contract. And when I looked at the IP address that they said was mine, it was of someplace downtown and it was 11 o'clock at night. So they were telling me that at 11 o'clock at night I was on my cell phone downtown on somebody else's Wi-Fi, approving this. And at that point they all of a sudden went OK; we will drop the price of the oil to you. So I think they were doing some very nasty illegal stuff.

See other reviews listed under DDM and Diamond/Delchester - other operating/listed names of this provider. I wish I had read all of the other reviews first. Overall, these are not the guys that put on booties to get the job done, but they were the best price for the installation services I needed. You get what you pay for.

...great service..lied about price of fuel oil

It was great. I am very satisfied.

Everything is explained in the above paragraphs.

I've used Diamond Fuel Oil for many years. They just changed their name because they merged with somebody. It was Diamond Fuel Oil for many years and now I think it's Delchester Diamond or something like that. I have an automatic refill on my fuel tank and so they come knowing what my rate of usage is and they come and refill, so I've never had a problem with them. I've been very happy with them. The only time I've ever had to contact them was when a different fuel oil by mistake filled my tank because they got the address wrong and so I contacted them and said don't come because I have a full tank right now and that was just an error on the other company and fault which was not my company. I had called my company because I didn't know if they worked out some barter system knowing that the other company had filled my tank and then they worked it out amongst them and they said no it's their error and our drivers know that it's our house because we mark the houses so we don't make that mistake. He said I didn't have to pay the bill and I said I felt really guilty and he said it wasn't your mistake. I don't know what the per gallon charge is because it's a lot when the bill comes. It's whatever the oil is going for in the area at the time. Oil prices have jumped so much over the last decade it's really a lot more than it used to be no matter what carrier I had. I think they've been very good the few times I had to interact with them and I've never ran out of oil which is very important when you're on automatic delivery system.

I am happy with the service they provide. They came and dealt with the problem and figured it out immediately. I was impressed with how quickly they fixed the problem. I would recommend them.

They were good. Their pricing was good.

Their initial price is about close to a dollar under what everybody else charges for a gallon of oil.

Check all fine print and look at all your options before committing. Customer loyalty is a thing of the past with these folks and they will ring out the last penny you have. Apparently they have all the customers they need.

They told me they could complete the job in one day and they did! Very professional, polite and efficient installers.
If you are agonizing over what company to use.....I was VERY happy with the entire process with DDM.

They came up on time, did what was requested of them, and everything works.

they found that the heat exchanger on the furnace was cracked. this means you have to replace the furnace, gave me optinos and had their installation manager contact me and gave me options and estimates on different combinations of furnace and central a/c units. Good compnay that I've a service contract with for 5 years. Responsive. Work done as described, you are informed before they do anything beyond that.

Excellent installation and clean-up. I highly recommend this company for your heating needs.

They are responsive.

They did an excellent job. They were one of few contractors that before the job was started delineated everything that would be done down to the valve level. They put in a great heating system. They were very clean and cleaned their job well. All around they seem to be a good bunch of contractors for heating. They give you a payment plan. They do a reference check. You pay the boiler off over the course of the year without interest which was a big plus. When I called to get a warranty contract for the boiler they were priced higher than another contractor. A lot of contractor measure the size of the room to figure out the BTU. They came out and measured the size each radiator in the house to determine the right size boiler, which is the proper way of doing it.

WORKERS WERE ON TIME, EXPLAINED IN DETAIL THE PROBLEMS, AND FIXED MOTOR WITHOUT ANY TROUBLE.