COCOON
About us
At COCOON (formerly known as West Chester Design Build), we’re a company focused on home transformation—and a team that helps you navigate one of life’s biggest moments. We have a process that clarifies what you can expect at any moment of your home remodel. We call it Reimagine. It clearly outlines the stages of our partnership, from planning your new space to making design choices and putting our plan into action as we begin construction. You deserve a space that reflects your family, your life, and the memories you make every day. We believe remodeling shouldn’t be a hassle; it should be an exciting time of transformation, possibility, and reassurance that you’re putting an important part of your life in the right hands. It's about walking alongside you as we plan, design, and construct your new space. It’s about using our skills as designers, builders, and project managers to guide you through the home remodeling process simply and seamlessly. It's about making you feel uplifted, inspired, and joyful in your own home. Cocoon. Remodeling reimagined.
Business highlights
Services we offer
Reimagine Your Home - with our 3 Stage Remodeling Experience We want to emphasize the importance of this moment in our customers’ lives—and our duty to them as we guide them through their transformation. We put in the extra effort, and bring customers into the process—and into the joy of reimagining their space. Stage 1: Space Planning Once we understand your goals and budget, and schedule every detail so you’ll never worry or wonder what’s next. We’re prompt, and we’re always here to answer your questions and anticipate your family’s needs as you watch your new space take shape. , eliminate barriers, our architectural designers develop a series of three potential layouts for your upgraded space. These layouts represent three different price points within your budget, pull the permits, showing you a range of what’s possible in your space. Stage 2: Design Selections From floors and cabinets to light fixtures and paint, so every customer’s experience is more convenient. We do everything possible to anticipate needs, we help you choose the details that complement your vision. As you walk through your virtual space, we’re precise, you can start to see how your decisions become reality and make any changes before we start construction. Stage 3: Construction We’ll notify the neighbors
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"Thank you for your kind words. We had tons of FUN designing and constructing your fantastic new finished basement space! We especially all enjoyed getting to know you as a family through it. We were HAPPY to provide you with those special little details that made such a difference in the feel of that space. You have a wonderful family and now an Awesome party space to entertain in! We hope you get many many years of enjoyment out of the finished basement!"
"Thank you [member name removed], and good luck with your project!"
After selecting WCDB, I was equally impressed to see how much cooperation their was between Chris's employees. The plumber, framer, drywall installers, electrician and designer all worked well as a team. There was productive communication between all of them throughout the project. I work from home so I saw it every day firsthand! I popped in on the project often (about twice/day) and I also noticed that these guys never cut corners! On the contrary, I'd see them do extra. I recall the plumber pointing out and fixing an existing plumbing issue that would have otherwise gone unnoticed. That kind of extra effort and attention to detail gave me added confidence that these guys wouldn't disappoint.
Their designer, Kimberly, was also involved throughout the process. She came up with a great design for my space. I needed some "hand holding" throughout the project to pick out colors, patterns, carpet, tile etc and she was always accessible. In short...she was great.
Lastly, don't worry about privacy. Everyone was considerate of me and my family and kept all the work flow through the bilcow doors. These guys also bring their own portable toilet and position it discreetly behind their construction dumpster so I never even had to share my bathroom. They were very clean too! My favorite part of the day was checking progress in the evening. I had no problems taking my 4 year old downstairs every night because the area was always left swept, cleaned and organized...every night.
My basement is now a transformed, 1000 square ft living area with a wet bar and play room. I highly recommend West Chester Design Build!
We were consulted about each of the details of the design and finishes. We chose higher end products so the porch would be no or low maintenance. This added to the cost, but without those choices, we thought the cost of the project was quite reasonable. The project took longer than we expected, but that was mainly due to a problem with doors that arrived damaged and had to be reordered. Overall, we were very pleased with the project and would hire them again.
We highly recommend them!
"Thank you for your kind words! It was a pleasure getting to know you guys during the designing and remodeling of your kitchen. We know you guys have wanted a brand new kitchen for quite some time, and glad we could team up to help! The kitchen is beautiful!"
impeccable. And, without Chris Payson's help & referral (his network), I'd likely be back at step-one, second guessing myself!
I was and remain very impressed by Chris Payson. He spent a great deal of time with
me (without contract). He was very professional, polite, and honest (per evaluation as
compared to other contractors). He even adjusted my toilet AT NO COST TO ME, and it ceased to leak thereafter.
I will definitely call upon Chris again. His designs are beautiful and, really, with all I've
said above, I cannot help but give this man his props. I will HIGHLY recommend him to my friends and family.
"Thanks [member name removed]! Good luck with the porch tear-down project. Should you need anything else, don't hesitate to call us!"
"Thank you for your kind words (Member name removed)! Our team had a great time renovating your 2nd floor bathroom. It looks great! So happy we were able to serve your family's needs for this updated space. Stay in touch! :)"
"[member name removed] and [member name removed], thank you so much for trusting us with your special kitchen project. You guys were a joy to work for and every day you brought smiles to our team members. The kitchen looks great! Adding that double window really improved the natural light in the kitchen! These types of projects are not easy, but together we made a great team and accomplished something really special. I'm sure Stephen is loving the kitchen TV we installed, and being able to watch his soccer matches while prepping for meals. Talk to you soon!"
"Hi [member name removed], thanks so much for the feedback! Your project was a perfect example of what West Chester Design/Build loves to do! From day one, it was easy for us to see how your old basement was laid out poorly and was not allowing you to take full advantage of the large space you had. By redesigning the layout for you, and taking care of that small foundation leak, it allowed for all new possibilities for your lower level. The finished project looks fantastic! You and [member name removed] did a wonderful job selecting paint colors and a nice carpeting for downstairs. It was great to see your family already enjoying the new finished space! You guys will love it for many many years to come! We will stay in touch, let us know if you need anything."
"Thanks [member name removed]! I look forward to hopefully speaking soon, once you guys decide what direction you want to head down. Talk to you soon!"
Also we had a tight timeline because we were expecting a baby & the whole crew worked with us along the way. They were extremely flexible, respectful, trustworthy, and professional at all times. We would definitely recommend them and use them again.
"(Member name removed), thank you for your feedback! Home remodeling is not an easy profession to be in, but our team loves what we do each and every day! Your project was a particular delight to be a part of. Charlie and yourself really had a vision for what you wanted and our design team was able to capture that dream and make it a reality. The new family room looks awesome! Your home now has the much needed extra space for you and your expanding family! The room looks like it was always there, and flows so nicely with the kitchen space. On behalf of all the team members at West Chester Design/Build thank you for entrusting us with your project. What a success and what great people you are to work for! Talk to you soon!"
After qualifying for a home accessibility loan through Pennsylvania Housing Finance Agency (PHFA), my wife and I contacted Chris at West Chester Design and Build. After explaining our situation and our needs, Chris was more than happy to come out personally to give an assessment. The assessment came in right under budget and was considerably fair. In addition, Chris was more than happy to work with the PHFA process, which meant that he would be required to submit more than the usual amount of paperwork and extend extra patience throughout the process. Throughout the entire project, Chris was professional, understanding, and simply apleasure to work with.
The work:
Once the contract was signed, Chris? team got started right away. His team was outstanding! They were professional, courteous, and
diligent, which is something we appreciated. We found them to be incredibly trustworthy and respectful, which is so important when you have people working in your home and around your family. The finished work was simply outstanding. His team of carpenters showed a level of craftsmanship that a guy whose father works in the trades can appreciate. Their work is clean and they also clean up after themselves. Their attention to detail really made the finished product that much better. When we imagined ramping the front entry, we were not sure what the finished product might look like. We have seen so many ramp entries that are not very aesthetically pleasing, ramps that unfortunately take away from the look of the house. We were so pleased with how they crafted a ramp/deck area out front that we feel actually improved the look of our house and the curb appeal! The team finished everything in a reasonable amount of time, and now my wife and I have a wonderful home that she can enjoy to the fullest. Not only that, we have had dozens of compliments from people that visit in regard to remodel. People (even those well versed in accessibility work) often ask us who did the work and tell us that it is some of the best accessibility work they have seen. Chris and his team showed us that they were knowledgeable in and attentive to ADA accessibility guidelines. This was critical for us!
The recommendation:
If you need a contractor that is reliable, professional, courteous, does an outstanding job, and comes in at a fair price, then Chris and WestChester Design and Build are your guys! We felt so comfortable knowing that he was overseeing the work and that he wanted to be proud of the final product. The work speaks for itself- check out the pictures!
Nate E.
Now don't get me wrong - the whole project wasn't completely perfect - there were some material delays and a couple of issues with one of their contractors and interior designer. But I don't think it is realistic to think that a major project like this would not have some minor issues. The real test of a good contractor is how they handle these issues, and West Chester Design Build is simply top notch. Chris was extremely responsive and took immediate action on every issue to which I expressed concern. The final result is OUTSTANDING and I can say without hesitation that we recommend them to anyone and definitely plan to use them again for future projects.
Licensing
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FAQ
Contact Information
1150 West Chester Pike, West Chester, PA 19382
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