Chapman Windows and Doors
About us
Additional phones - (610) 431-8995, (610) 400-3382. Email - [email protected]. We install James Hardie Siding.
Business highlights
Services we offer
Windows, doors & siding & skylights. We offers product options from the James Hardie siding line.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 12% | ||
| 0% | ||
| 4% | ||
| 4% |
Then we hired them to replace our siding and gutters.
They're prices are competitive.
I worked with Dave and his team with no problem. Any questions/concerns were addressed.
"We are glad to hear that you had a great experience. I have forwarded your message on to everyone who was involved with your project. We appreciate you referring us to your peers. Thank you very much for your business!! Please let us know if there is anything else we can do for you."
The doors were not installed properly. One of the door slabs does not lay flat, so I've had to add weatherstripping to keep the outside air from coming through. Also, the bottom of the door lets in water during a driving rain, so I've had to keep storm doors on the outside to keep my inside floor dry.
Chapman installed the door unit almost ten years ago. I called them back shortly after installation. They came back twice and were not able to correct the problems. I've contacted them twice since with the same result (one of these times they did not get back to me). They charged me a fee for the last service call. In my opinion, the right thing to do would have been to reinstall the door unit shortly after the initial installation so the door slabs fit properly.
I thought I was purchasing a premium product, but it didn't work out that way.
Update - Chapman Doors and Windows was very responsive in correcting these issues. Mike Chapman installed new door slabs and made some adjustments to the threshold and the weatherstripping, and now the doors fit properly. He also replaced one of the sidelights which had a air leak. The company kept me informed throughout the process as to when the new doors would arrive and when they could install them.
"I apologize that you were unhappy with your experience at Chapman Windows & Doors. I have done extensive research on the history of your project and I have talked with everyone involved over the past 10 years. I do see that we sent someone out twice after your phone call in 2004 and made adjustments, and then again when you called in January of 2013. We stand behind our products and our labor; we are always willing to work with a customer in any way we can. It seems the biggest issue at hand is communication. Please contact me directly and we can start working on a resolution together."
"Thank you for reviewing us. We appreciate the B rating and would love to know what we could do in the future to get an A rating :-)"
Communication - you pay 1/2 before the installation and they told me 2 weeks to order. It was 6 and I called them to get status - they didn't call me. When I called they said it had just come in so who really knows.
The sales rep and installer never told me they were putting a new piece of molding around the door. That is great and I have no problem with this but if they had told me in advance that this was part of the process I would have known I had to patch the nails and paint the molding. Again, just communication. Also they left some of the label on the door and it was dirty. They should remove this and clean the door before leaving.
Otherwise good experience.
"I am happy to hear that you are pleased with the door you chose. You selected a quality door that I believe you will be happy with for years to come. Thank you for your review and constructive criticism. We agree that communication is a major factor in keeping our customers satisfied and I am looking into the discrepancies you mentioned. If you have any concerns or questions please feel free to reach out to us. Customer satisfaction is our number one priority."
"Thank you very much for the positive review. I have passed your review on to everyone that had a part in the successful completion of your project. We look forward to working with you again in the future. Thanks again!"
"Thank you for the positive review. It did take longer than expected. We definitely had to think out of the box on this project to get the desired result. Thank you for your patience. It truly was a pleasure working with you and we are thrilled that you are happy with the end result!!!"
The installers really took their time in installing the door carefully, even taking care of water damage from where the old door had allowed water to seep into the framing. They also installed anew door bell just as we wanted it in a different place from the old one, and their cleanup was perfect. A+ for the install.
"Thank you very much for the kind feedback. I forwarded your message along to everyone you dealt with. Also, you picked a great door! ProVia is definitely one of the best door manufacturers out there. I think you will be pleased with your new door for years to come. If you need anything else please feel free to reach out to us."
"We apologize for the bumps. I’m not sure how we mixed up your phone number but we are looking into that so we don’t repeat the same mistake. Thank you for being patient while we worked through the “bumps”. We are happy that you are satisfied with the door we installed and thank you for the positive rating."
"I apologize we were unable to work out a mutually beneficial time to meet. We offer free estimates as a way to offer a service and help the homeowner feel good about working with Chapman Windows & Doors. I feel confident if we had been able to agree on a time to meet we would have impressed you with our knowledge, dedication to customer satisfaction and the vast amount of quality products we have to offer. If you haven’t chosen a contractor yet please feel free to stop in our showroom or call me personally to set up a time for someone to come out to your home Doug Chapman"
"We are glad that we were able to assist you with this easy & inexpensive solution. I have forwarded this review onto Dan. Thank you for your review and we look forward to working with you in the future."
When the Chapman representative came to do the estimate for replacement door, we also mentioned the leaky skylight. He assured us that the glass could be re glazed, and the skylight and frame would not need to be replaced (which would also require disturbing the roof). We were very pleased at this news.
The estimate came a couple of days later. The door was expensive, but we were somewhat prepared, since we had decided to order a door with in-glass blinds, and no-maintenance interior and exterior material. We told them to order the door.
This all occurred in April. The door did not go in until July because of east coast weather. There was a delay initially in scheduling the work, and then it had to be rescheduled twice because of heavy rain in the area. Finally, we had a clear forecast. We were told the installers would be at the house at 9 a.m. When they hadn't shown up by 9:30, I called, and was told they were a minute away. They came at about 9:35, and apologized for being late. I was surprised that the work was done by sub-contractors--another door company. This was not explained by the Chapman representatives. However, the two installers were very professional, and seemed competent and skilled.
They reglazed the skylight first, both because it was on the shadier side of the house (the weather had gone from rainy to extremely hot), and to give the glazing time to cure before they left. NOTE: WE JUST HAD OUR FIRST HEAVY RAIN SINCE THE REGLAZING AND NO LEAKS.
The lead installer discovered that the new door was too large to go into the existing opening and that he would have to cut back to the rough opening. This required that he call the showroom to order some new molding for inside the kitchen. He also said this would enable him to insulate around the door more thoroughly. He finished up close to 3:00 p.m.
The new door is very attractive, and we like the built-in blinds, which help with the strong sunlight we get on that side of the house, as well as giving us some evening privacy. It also opens and closes much more easily that the old door.
Overall, it was a good experience, and I would recommend using Chapman Doors to others. That said, I would have liked more proactive communication from them during the ordering process. As I stated earlier, we had some significant rain this spring. I was waiting for a phone call from Chapman about scheduling the installation. However, I had to initiate all the calls. This first call was to see if the door had arrived at their warehouse (Late May). It had, but no one had called. We scheduled; it rained; no one called, so I did; rescheduled. They did call about the second rescheduling, which I appreciated. When the installer was late, I had to call them. I have a customer service background, and I know how important it is to keep your customers informed of progress. These are the reasons I could not give an "A" rating all the way down the list.
"Thank you very much for your positive review and also for your helpful feedback. Excellent customer service is something we strive for. You are absolutely correct when saying that we should have called you when your install needed to be rescheduled. Setting expectations and good communication is the keystone to customer satisfaction. I know the crazy weather has thrown us some curveballs this summer, but that is when communication with the customer is most vital. I will look into where the breakdown was in our system and work out a solution. I am pleased to hear that you are happy with the skylight and the new patio door. Thank you very much for your business, the positive review, your feedback and your patience!! Sincerely, Mark Chapman"
They guarantee all of their work and comes with a transferrable warranty to a new buyer if the house is sold at a later date. I will definitely use them again for future work.
"Thank you very much for your review. We are glad to hear that you were pleased with our team, our products and our work. We look forward to working with you again on your future projects."
"Thanks (deleted member name) for the kind review! We are happy that we were able to meet your needs. We strive to communicate and work with our customers in order to obtain the satisfaction you deserve. We are pleased that Josh did a “beautiful job of painting…”. Josh is great and he takes pride in all the work that he does. I passed along your sentiments and he said to say thanks. Doug Chapman"
That weekend it rained, and upon inspecting the window and sill I realized that rain was somehow still coming in underneath the window in the same places that it had leaked before onto the sill, apparently due to Pella's poor design. I notified Chapman and spoke to the service manager. He promised that they would come up with some solution and apply it when they came back to install the missing trim piece. There were no excuses, no attempt to blame Pella, just an attitude of 'we'll fix it'. I have every hope and expectation that they will.
"Member, The greatest compliment we can get is all the repeat business we get. Thank you for the review and we look forward to working with you again in the future. Thanks!!"
when they came out to do the work they had several people with them and had to fix some water damage as part of the french door replacement. the new bathroom casement fit perfectly into the existing frame and was flashed appropriately with not a bit of problem since the install. we recommend them to everyone considering new windows or doors.
"We love to hear when our team goes above and beyond expectations. Thank you very much for sharing your experience and for the “Page of Happiness” nomination."
Licensing
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FAQ
Contact Information
882 S Matlack St, Unit G, West Chester, PA 19382
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