Brandywine Valley Heating & Air Conditioning Inc

Brian is very professional and courteous.  He left the area clean.

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I had used Brandywine Valley for routine semi-annual heating/cooling checkups and this past June, when our A/C starting acting up, we gave them a call. They found a tech quickly to come out (within 24 hours) and check things out - we weren't completely without A/C, just warmer than we wanted. He found the source of the problem, a coolant leak somewhere in the system was causing the issue and he explained a few of the options. If it was a simple leak, it could only be a few hundred dollars, but if it was the coils or more, we're taking a few thousand in total. 
Well, considering the age of the system, it was enough for me to talk about replacing the whole unit, plus the furnace - since it was the same age. Steve from Brandywine was at our place the next day, gave us a run-down on the options, using Trane equipment. We opted for much more efficient units than we originally had, but not the highest (costliest) units. We were also able to get a whole house humidifier and advanced air filter well below my budget. 
They arrived in about 3 days to do the work, wearing proper foot covering, laying down protection on our hardwood flooring and basement stairs. They took about 1-1/2 days to complete the installation of the new heater, A/C, new piping and duct work. Once installed, it tested and operated perfectly. We were very pleased with the outcome. 
After the system had been installed for about a week and a half, Steve was on-site again doing a follow-up on the install, verifying our satisfaction with the job and taking pictures of their fine work. 
All in all, I'm very impressed with their organization, everyone I've talked to has been helpful, respectful and courteous. I made the right decision to go with them years ago for tune ups to my old system, and the right decision on having them put in the new system.

Firstly I used Brandywine Valley for maintenance on our older unit.  They always did a thorough 'tuneup' (more than the previous company).
I contacted them about a replacement and Mark came out to the house and looked at the old unit and our duct-work to get enough info to write us a proposal.  He clearly separated the primary work from a couple of optional items we discussed and told us about rebate programs available.  
After we sent them our deposit we scheduled the work which started on time and went very smoothly.  The project manager came out to the house ahead of time to check the site, make sure they would have everything they needed, etc. The new installation went very smoothly, is much neater, and the unit oriented in the basement in a smarter fashion than previously.  The outside unit is on short legs which the old unit wasn't.  The legs help keep it out of snow and allow any condensation to drain better.  They essentially replace everything - condensate pump, tubing, line to the outside unit, circuit breakers, air handler, outdoor unit, ...
A few days after the install, Mark returned to inspect the work and give us all the paperwork we needed to file for our rebates.
I really can't think of anything that I wish happened differently.

  We have contracted with Brandywine Valley for their PMA services twice a year for our heating and air conditioning unit since June of 2011.  We contacted another service company prior to utilizing Brandywine and was not pleased with their assessment with a problem we were having, so we checked out the phone book and contacted Brandywine to come and give their input and it turned out the problem was easily resolved and less expensive.  Their representative Ron who we are extremely pleased with gave us a complete understanding of what the problem was and fixed it. Also he provided an overview of services Brandywine provides that lead us to agree to utilizing their services semi-annually through a PMA agreement.

When we call to schedule our service appt. someone always answers the phone and sets up a timely appointment.

We always request their service tech Ron because he is always on time, competent and courteous.

We feel very confident that we will continue to utilize Brandywine Valley's services going forward because a trust has been developed due to the excellent service they provide. Our heating and air conditioning unit is running just fine.

Sincerely,

Linda M. Pyle

The install was flawless. We were a bit pressed as we were having a graduation party and our old unit stopped working just before the scheduled install. Brandywine arrived on time, completed the job, cleaned everything up and didn't leave a trace. We had our new unit up and running in time for the party! We also had a small section of baseboard heat pipe removed. Brandywine completed that project neatly and quickly.

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Brian was prompt and professional.

Brandywine Valley has been our service provider for heating and air conditioning for over 20 years. They come twice a year through an annual service contract, and have always kept our systems running smoothly. Their technicians are highly professional, and always take the time to explain the work they did, and if there are any issues of which we need to be aware.  About 5 years ago we did replace one of our systems because parts would no longer be available for it, and we didn't want to be without heat or a/c if it broke down during extreme temperatures, but there was absolutely no pressure to replace it from Brandywine.  We did have them install the new system, and it has been working great.  Our other system is now almost 24 years old, a testament to their excellent maintenance.  Ignore the Horizon ads (those campaigns cost a lot of money which the customer ultimately pays for!) and call Brandywine.  They are excellent and a pleasure to work with.

Scheduled within a week of my call. Technician was on time and professional.

BVHVAC provided great expertise and service through all stages of our project. We went through several proposals to determine what equipment would work best for our needs and budget. The team that designed and installed the system worked hard to accommodate the tight spaces in our old house and ensure maximum efficiency with minimum impact on our living spaces. They coordinated well with our general contractor who was overseeing the other parts of our house renovation. BVHVAC techs were pleasant and professional and the work was done carefully. We are very pleased with our new system and recommend this firm to others.

The entire job from start to finish went perfectly. Every person we dealt with was professional and polite. No hidden/extra charges, workers were on time and very considerate. They were very careful not to track in dirt from outside, showing respect for us and for our home. They checked to make sure we understood exactly where the unit would be, etc.  Work completed was perfect. Absolutely outstanding job and service!

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Job was completed in less time than exprcted, and this being an emergency situation with very fast response old furnace diagnosed to be beynd repair and new ubit up and running the following Tuesday.
Crew did and very nice installation job taking care of the looks of the smallest detail such as drain hoses for condensate, also added a wire to the thermostat (Nest) on another furnace in my house at no cost.

Excellent service 
They were prompt and accommodated my schedule  (I had to change the time of service) 
very polite
I really appreciated the call to let me know the technician was on his way

They did a great job! The service team was great, same goes for the installers. I would highly recommend them

I called during a heatwave when our central air suddenly stopped working. They came out the next day and the technician determined our Honeywell programmable thermostat, which was less then 5 years old, was broken. Luckily, it was covered under a warranty. Unfortunately, we were still required to pay for the installation which was just shy of $300. Seemed little steep for something my husband could install. So overall we were happy with the service but price seems to be a little expensive.

Brandywine Valley provides excellent service and has been doing so consistently for us for 7 years now. They provide 24 hour emergency service, which is included with an annual service contract. The pricing for their ongoing servicing is competitive with other HVAC providers in the area. Their employees are always courteous and very accommodating to the needs of the customer. They arrive and put booties over their shoes as they enter so as not to bring any dirt into your house. The knowledge of the service technicians is top quality and I was told by a technician they are required to do ongoing continuing education as part of their employment with this company as well. We will continue to use this service in the future and highly recommend them to others in need of any HVAC work or even annual servicing of current systems.

These folks are amazing.
VERY professional.  Very responsive to our input.  Answered every question we had with very detailed and thorough responses.
They were on time, neat & clean, and the job was finished exactly per the agreement.
I have used them before because of the very professional look of their workmanship and this project was no exception
I would highly recommend them for any Heating and Cooing job you need done.
No job too big or too small for them.
Two Employees of specific note were the technicians who spent a week at our house.
Sean Flanigan and Bill Hopkins.  
Have never met two more informative and polite service providers...

Showed up on time and very professional.  Didn't try to do any unnecessary work.

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I am very happy with them.

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