Bruno Plumbing & Heating

"There is a service fee to get my technician to your door in a fully stocked truck ready to do the work. All of our technicians carry the Technician Seal of Safety Identification card assuring you that they have passed a criminal background check and are randomly drug & alcohol screened. Upon arrival the technician will look at the work needed and give upfront pricing before any work is done. There are no hidden fees or surprises. The price remains the same whether the technician is at your home of one hour or for three hours, unless the scope of work changes. We install, service, repair and replace plumbing & heating systems in strict accordance with the highest industry standards using the highest quality materials. Our technicians are neat, clean and respect your home. They will even wear shoe covers to protect your floor and clean up after themselves when the job is complete."

"The client stated the job went well. The technician was very nice and knowledgeable, I'm confused about the overall "D" rating. The membership the client referred to is our VIP - Plumbing Club. This is an exclusive club membership that is not offered to everyone. A homeowner who takes pride in their home and keeps up on all repairs may be offered this membership by our technician. The club saves the homeowner money over the life of the membership. As a club member, she would have already saved $52.00 on her sump pump replacement. The membership gives the client a free comprehensive inspection of their plumbing system, a water heater flush, a water pressure test, a Bio Smart treatment, up to 25% off all necessary repairs and front of the line service when they call. Offering a client all these benefits is not overselling a client. They are receiving benefits in excess of the cost of the membership. Our paperwork does not specifically reference bath remodeling. They always receive a discounted price on all plumbing work as a member. We take pride in giving our clients options. A repair is just an option. Depending on the situation, a repair can add time to the life of the equipment until a complete replacement is in the client's budget. Bruno Plumbing & Heating, Inc. offers the best warranty in southwestern Pennsylvania. With the installation of here new sump pump, she has a two year pump and labor warranty. Keep in mind, you get what you pay for."

"Our normal practice for booking a service call is to give a two hour window because sometimes things come up and you can not control how long you are at a home. The appointment was set up between 8am and 10am. We were running a little behind that morning. The client called and we explained the suitation and let him know approximately when to expect the technician's call. He did not indicate there was a problem with being late for the appointment. The technician call him as soon as he could. When the client answerered, our technician explained again what he should expect during our visit. The client agreed to have our technician over and again did not mention there was a problem with being late. Upon arrival, our technician waited several minutes outside before the client answered the door, The client showed our technician the way to the kitchen since the work was being done there. When the technician entered the kitchen, he noticed a gun lying on the counter top. Our technician was surprised to the see the gun lying there but began evaulating the work that needed to be done. Our technician was asking questions and talking with the client to determine the amount of work that needed to be done. After determing the work that was needed, our technician gave the client upfront pricing. The client accused our technician of quoting him a different price during an earlier conversation. The client's wife interjected and said the technician gave the same price as earlier and that her husband was mistaken. The client did not like the prices our technicians gave him and he refused to have us do the work. In the meantime, the client instructed his wife go outside and move her vehicle from its original parking place to behind our company truck. The client's other vehicle was along one side of our truck. In other words, he blocked our truck in his driveway. He told the technician that we wasted four hours of his time and he was going to waste four hours of our time. The client told our technician he would see him at 4pm. At this point our technician just wanted to leave the client's home. The technician did not ask the client for the service fee which he previously agreed to pay. Our truck was blocked in by three sides and our only option was to go out the open side. This meant that the technician had to go thru the grass. The technician had to move a large landscape stone that was along the other side of the truck. The technician was able to manover his truck from the blocked vehicles by going thru the grass. If we were unable to get our truck out, the technician's only other option was the call the police."