AccuTech Mechanical Services
About us
AccuTech Mechanical Services is one of the best air conditioning & heating services provider near Warrington, PA offering residential and commercial HVAC systems repair and maintenance.
Business highlights
Services we offer
Heating & cooling services. Heat pumps. Geothermal. Radiant floor heating. Water heaters. Humidifiers. Air quality.
Amenities
Emergency Services
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 7% | ||
| 0% | ||
| 0% | ||
| 2% |
would recommend them to anyone in the market for an HVAC system.
"[member name removed] , It was our pleasure to complete this work for you and look forward to handling any of your other home comfort needs. Thank you for your confidence in our service and your patronage. Sincerely, Mike Stoughton"
"[member name removed], It was our pleasure to be of service to you. Thank you for trusting us with your home comfort needs. Sincerely, Mike"
"Dear [member name removed], First of all, we are very sorry for your experience. If it happened to me, I would feel disappointed and frustrated also. When we looked into your complaint, we found you were correct. We dropped the ball. I am very sorry this happened and certainly not the way we like to do business. Although you wouldn't know this, it doesn't happen often. In fact, I also need to thank you for bringing this to our attention; otherwise, we may not have realized there was a problem. The technician on call that weekend was new with our company, and it was his first time “On Call” and he was apparently overwhelmed. He was not sure how to handle the influx of calls that he had and did not realize there was assistance available to him to do so. We did talk with the technician who you talked to and corrected the internal process, but unfortunately this is after the fact. Again, my sincere apologies, Jim Brewer, Managing Partner, Accutech Air Conditioning and Heating professionals Serving Bucks and Montgomery County since 1977"
The air conditioning unit works exceptionally well. We had one problem one week after installation, and despite the fact that it was a Sunday night - and a hour drive for the technician on call, he arrived pleasant and quickly performed the minor maintenance. I would highly recommend this company!!
On the day the work was to be performed, the technician was extremely professional and provided great tips and advice as he moved along the work areas. He removed part of the heating system in the kitchen and installed a kick-plate heater in its place, he installed new thermostats throughout.
What really impressed my husband and I was the time that they took to answer all of our questions. I also felt that their recommendations were based on what was best for us and not what would make them more money.
"We feel that an “F” rating from an Angie’s List member, for whom we have no information whatsoever, is not warranted, and not verifiable. When our technicians receive emergency service calls during “off hours”, especially on holiday weekends, they are sometimes overwhelmed, so the possibility exists that this could have occurred, but since there was no work performed we do not have a documented account of the call. That being said let me also say that we receive many, many calls from customers just shopping around for rates and options, especially “off hours”. Many times we have been told that they want us to come to their house, only to find that when we are available and call them to confirm, they have already contacted another service provider, almost always because of price, but didn’t call us back to let us know. Too bad we can’t rate them as customers! If in fact the member did call our company on Memorial Day weekend last year, and we did not call him back, I can only assume that the technician assumed that since the customer did not call back, he decided against us coming out, or he contacted another service provider; Or perhaps our technician understood that the customer was going to call us back if he indeed wanted us to come. A lot of assumptions here, but again, since we have no documented record of the event, because no service actually took place, I’m sorry I can’t be more specific. I can tell you that we received more than 50 calls for service last Memorial Day weekend and that our “on call” technicians were very, very busy. I am sorry that one of them missed the member's opportunity, but again, I don’t believe that should be considered to be bad service on our part, especially under the circumstances. We pride ourselves on providing first class, quality service to our customers, and strive to maintain our customers for life. Thank you for this opportunity to respond! Jim Brewer AccuTech Mechanical Services Managing Partner"
They do nice work, and the price is reasonable. If you are at home anyway and just need to schedule somebody to come out at some point, then they should be fine. But if you need to schedule vacation and want to hear from somebody if they are going to be 30-60 minutes late, just be cautious.
Licensing
State Contractor License Requirements
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FAQ
Contact Information
366 Easton Rd, Ste 1, Warrington, PA 18976
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