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Guardian Protection

4.7(
2,051
)
Home Security System Service, Home Automation Service, Stereo and Home Theater System Service,

About us

Protecting homes and businesses since 1950, Guardian Protection is one of the nation's largest and most highly regarded security companies. We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference. We do what we do because of one simple truth: life is better when it's safe.

Business highlights

Family owned & operated
75 years of experience

Services we offer

New Security Systems with Cameras. New Security Systems with Home Automation. Guardian Protection also installs security systems for businesses with product lines that include Video Surveillance, CCTV, Fire Safety Systems, and Access Control.

Services we don't offer

Home automation only Camera repair (if not an existing customer)

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • Check
  • CreditCard
Our recent projects
  • 15
    View Gallery

    Assorted photos uploaded by Guardian Protection

Reviews
4.72,051 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
6%
3
2%
2
1%
1
3%
Write a review

Filter reviews by service

Showing 1-25 of 2051 reviews
William M.
Dec 2024
1.0
$4,150,000
We hired Guardian to install our security system at our Washington, DC, business. The service and quality of the work was horrible. We had cameras and an alarm system installed; it was a relatively large system. They outsource most of the work to various vendors. They could not manage their vendors; what was supposed to take a week took two months. The sales rep did not return calls, and you could never get anyone in management on the phone. Random people would show up at unannounced times. The few things that an actual Guardian employee did were they made a huge mess of our newly remodeled office and were rude to our staff. We have offices in five markets across the US and have high security at each; we have never had such a poor experience.
Response from

"Hi Mr. [Member Name Removed], I am sorry for the frustration. Customer satisfaction is important to Guardian. Your issues were escalated to our management team. I understand that you have spoken to our director who has worked, and continues to work, diligently with you on resolving your issues. I also understand that meaningful accommodations and adjustments have been made for you that reflect Guardian’s ongoing commitment to provide outstanding security and service to your business. Thank you for placing your trust in us. Sincerely, Mary Lynn M. Customer Satisfaction Advocate"

Jack S.
May 2024
1.0
$454,000
Terrible service, predatory business. I was away on a trip, had an alarm go off for hours and Guardian was totally unable to help (turns out the door had blown open in a storm). Then, I had an alarm go off for all of 15 seconds as I left to go to work (didn't beat the away alarm timer out the door), and they dispatched police which stuck me with a dispatch bill. Even worse, they buried a 5 year clause the installer swiped through on his ipad, so they won't even let me cancel unless I shell out thousands. I'd go with literally anyone else
DIANA K.
Feb 2022
1.0
Security coverage was adequate, however --- BEWARE! Don't sign a long-term contract with this company. We moved after 2yrs. into the contract and are STILL PAYING while at a new address. There is no way of getting out of the contract -- We will be paying for services NOT USING for 2yrs.+ which is very poor management on Guardian's part. Their business practices are less than fair.
Response from

"Hi [Member Name Removed], I’m sorry that you feel frustrated with this situation. We take your concerns seriously because customer satisfaction is very important to Guardian. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of such hardware are recouped by the provider over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms and obligations of each party. If you would like me to investigate your concerns, please reach out to me at [email protected]. Sincerely, Mary Lynn M. Customer Satisfaction Advocate"

Van S.
Feb 2020
1.0
Nobody has contacted me thru your services (Angies List), You are not a reliable source to find a service. Please remove me from Angies list and cease all contact
Response from

"Hello, I'm sorry to hear you haven't been reached out to; I'm unclear if this review is about Guardian Protection or Angie'[Member Information Removed] List however if Guardian can help you with a home alarm system please reach out to [email protected] Sincerely, Nathan D Cusotmer Satisfaction Advocate"

SATHYANARAYANA M.
Sep 2019
5.0
Yes, I recommend this pro
Great job ?
Response from

"Thank you, We appreciate your continued business, have a safe day with Guardian Protection! Sincerely, Nathan D Customer Satisfaction Advocate"

MARY JANET K.
Sep 2019
5.0
Yes, I recommend this pro
Resolved my issues quickly with one phone call.
Response from

"Hello, Thank you for taking the time to review your recent customer care experience! Guardian Protection is happy to help with any questions just give us a call. Sincerely, Nathan D Customer Satisfaction Advocate"

JACQUELINE L.
Sep 2019
5.0
Yes, I recommend this pro
Good praise
Response from

"Thank you for being a member of the Guardian Protection family, we appreciate your business and feedback very much! Sincerely, Nathan D Customer Satisfaction Advocate"

Glee M.
Sep 2019
5.0
Yes, I recommend this pro
$2,500
Great customer service. Technician knowledgeable, polite, arrived on time, and added what I wanted.
Response from

"Hi, Thank you for being a part of the Guardian Protection family! It's wonderful to hear you had a great service visit and we look forward to providing you additional peace of mind every day with professional security installation and monitoring. Sincerely, Nathan D Customer Satisfaction Advocate"

PETER C.
Sep 2019
5.0
Yes, I recommend this pro
$17,500
Excellent service and explained in detail how the new system worked.
Response from

"Hello, Thank you for taking the time to review your recent service visit! It's great to hear the technician made sure you were educated on the system operations. Please let us know anytime you have further questions, we are happy to help!"

ROBERT J.
Sep 2019
5.0
Yes, I recommend this pro
$2,500
The work was completed in a professional manner
Response from

"Thank you for taking the time to review your customer experience, Guardian Protection is proud to help protect what matters most to you every day! Sincerely, Nathan D Customer Satisfaction Advocate"

LORRAINE O.
Sep 2019
2.0
Yes, I recommend this pro
No problem, just forgpt the security was on.
Response from

"Thank you for taking the time to review your customer experience, Guardian Protection is proud to help protect what matters most to you every day! If you have any questions on the system please email [email protected]. Sincerely, Nathan D Customer Satisfaction Advocate"

IVAN T.
Sep 2019
5.0
Yes, I recommend this pro
Excellent service, they fix my alarma panel fast
Response from

"Thank you for taking the time to review your customer experience, Guardian Protection is proud to help protect what matters most to you every day! Sincerely, Nathan D Customer Satisfaction Advocate"

JAMES M.
Sep 2019
5.0
Yes, I recommend this pro
Fantastic anytime I need work done they are right there ready to to jump in the to rectify the problem. Most of the time it is them telling me that there is a problem, and whether it is a big problem or if it a small problem, like a battery is getting low on juice,
Response from

"Thank you for taking the time to review your customer experience, Guardian Protection is proud to help protect what matters most to you every day! Sincerely, Nathan D Customer Satisfaction Advocate"

Rao C.
Sep 2019
5.0
Yes, I recommend this pro
$2,500
Excellent job. Their customer service is the best.
Response from

"Thank you for taking the time to review your customer experience, Guardian Protection is proud to help protect what matters most to you every day! Sincerely, Nathan D Customer Satisfaction Advocate"

TYLER S.
Sep 2019
5.0
Yes, I recommend this pro
$2,500
Great. They are always very responsive. Whenever there is an issues its resolved quick. I always feel safe and like im kept in the loop
Response from

"Thank you for taking the time to review your customer experience, Guardian Protection is proud to help protect what matters most to you every day! Sincerely, Nathan D Customer Satisfaction Advocate"

DAVID & DEBBIE L.
Sep 2019
5.0
Yes, I recommend this pro
$5,000
Very service oriented.
Response from

"Thank you for taking the time to review your customer experience, Guardian Protection is proud to help protect what matters most to you every day! Sincerely, Nathan D Customer Satisfaction Advocate"

Linda P.
Sep 2019
5.0
Yes, I recommend this pro
My experience with Guardian was great from start to finish. They installed both my audio and security systems and I couldn't be more pleased. I would gladly recommend them to any homeowner who is looking to install a quality security and/or audio system.
Response from

"Thank you for taking the time to review your customer experience, Guardian Protection is proud to help protect what matters most to you every day! Sincerely, Nathan D Customer Satisfaction Advocate"

Frank S.
Sep 2019
5.0
Yes, I recommend this pro
Great response time for alarms. Hands down. They sub contract for repairs /service calls due to logistics. Understandable.
Response from

"Thank you for taking the time to review your customer experience, Guardian Protection is proud to help protect what matters most to you every day! Sincerely, Nathan D Customer Satisfaction Advocate"

Melissa E.
May 2019
1.0
Guardian farms out their work. Spectracom in NJ installed and I have been frustrated and lied to for nearly a year now by them, they promised monitoring of my alarm and honeywell cameras on alarm.com, they have NO techs who are capable of programming, Michael Carvin of Spectracom has NOT provided the promised service, has promised to fix it a dozen times, has not come through at all, and they are trying to hold me to a contract when they never provided the service. I have had NO camera clips since March 14. They also promised refunds and I have not gotten them so I stopped payment. These are totally incompetent people and Guardian will NOT help and they only say I have to deal with Spectracom. DO NOT USE ANY GUARDIAN SERVICE CONTRACTORS! DO NOT SIGN AN AGREEMENT!!! IT'S A TRAP!
Response from

"Hello [Member Name Removed], I'm sorry to hear of the dissatisfaction and frustration with the security equipment. We have escalated your concerns to the installing company (Spectracom) and at this point they will now handle all account issues for you. Sincerely, Nathan D Customer Satisfaction Advocate"

Douglas D.
Feb 2019
5.0
Yes, I recommend this pro
$99,900
Well done, excellent installers and quality people. Fran, our sales rep. was outstanding.
Luis C.
Jan 2019
5.0
Yes, I recommend this pro
Since I last reviewed company, I was contacted by Debby from there loyalty program. She apologized for the issues I had and stated she had looked into my case and found I had been over charged and refunded me this amount. I appreciated how Guardian responded to my review on Angies List and the corrective actions they took. I have updated there scores accordingly.
Response from

"Thank you for sharing an honest update to your review, [Member Name Removed]! We appreciate the opportunity to make it right. Sincerely, Nathan D Customer Satisfaction Advocate"

B N.
Nov 2018
5.0
Yes, I recommend this pro
Did not get work done.
Response from

"Hello, Thank you for sharing an experience on Angie's List. If Guardian Protection can help you with security in the future please let us know. Sincerely, Nathan D Customer Satisfaction Advocate"

Linda M.
Sep 2018
1.0
$260,000
My ex-husband signed a three year contract with Guardian and when we got divorced we left the account in his name although I continued paying through the end of the contract and beyond and contacted Guardian to let them know of the change. When I sold the house, the company made me jump through multiple hoops to try to cancel the agreement (since it was in his name even though I'd been paying it and we had updated contact information years before to remove him). First, they told me that if I sent a copy of my divorce decree (pain in the neck but I did it anyway) showing that the home was in my name, they could cancel the contract. They did not bother to call me back to tell me that the decree would not, if fact, be good enough. Fortunately, I called back to confirm that they had received the paperwork only to find out that the account was still open and that he'd need to contact them directly. (I guess that if I had not called to confirm, they would have just kept billing me). Unfortunately, I then had to contact my ex-husband to have him call them and we then had to sign e-forms that they routed to me that I had to route to him and then finally got confirmation that the account was closed. I originally began contacting them in June to cancel the service however paid through July because it took so long for them to actually agree to close the account. Today I got a call, for my ex-husband, saying that we still owed money on the account even though it was canceled and I paid an extra month. So---the net is, once you sign a contract with them, it is very difficult to close it. I understand that they have policies around these contracts based upon security and ugly divorce situations but my disenchantment with them stems around their lack of follow-up, long wait times for customer service, overcharging me at the end when I had already paid for service unused and the fact that if I had not dogged them for the paperwork proving closure, I believe that the account would still be open. Also, I felt that their customer service folks were snipping and not very empathetic. I would NEVER use this service again and have purchased the NEST system which I am very happy with.
Response from

"Hello [Member Name Removed], Thank you for the feedback as it will help us improve the consumer experience. We apologize for the lack of follow up on the customer service end. We hope your new security system brings you peace of mind and please let us know if we can ever assist with your security needs in the future. Sincerely, Nathan D Customer Satisfaction Advocate"

Sara C.
May 2018
5.0
Yes, I recommend this pro
Very well. The person was ontime to install. He was very helpful teaching us the use and connections for more support. He did the work easily and made the transition well to the new system.
Response from

"Thank you for taking the time to review your experience with Guardian Protection on Angie's List! We appreciate your feedback and will share your accolades with the technician. Enjoy the new system and have a safe day! Sincerely, Nathan D Customer Satisfaction Advocate"

Satara S.
May 2018
4.0
Yes, I recommend this pro
It went very well. The installer was extremely helpful and detailed oriented.
Response from

"Thank you for the review of your security system installation! Guardian Protection is proud to offer you peace of mind every day. Sincerely, Nathan D Customer Satisfaction Advocate"

...
Showing 1-25 of 2051

Licensing

Bonded
Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Guardian Protection is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 9:00 PM Tuesday: 8:00 AM - 9:00 PM Wednesday: 8:00 AM - 9:00 PM Thursday: 8:00 AM - 9:00 PM Friday: 8:00 AM - 9:00 PM Saturday: 8:00 AM - 5:00 PM Sunday: 11:00 AM - 7:30 PM
Guardian Protection accepts the following forms of payment: Check, CreditCard
Yes, Guardian Protection offers free project estimates.
No, Guardian Protection does not offer eco-friendly accreditations.
No, Guardian Protection does not offer a senior discount.
No, Guardian Protection does not offer emergency services.
No, Guardian Protection does not offer warranties.
Guardian Protection offers the following services: New Security Systems with Cameras. New Security Systems with Home Automation. Guardian Protection also installs security systems for businesses with product lines that include Video Surveillance, CCTV, Fire Safety Systems, and Access Control.
Home automation only Camera repair (if not an existing customer)

Contact Information

174 Thorn Hill Rd, WARRENDALE, PA 15086

Service Hours

Sunday:11:00 AM - 7:30 PM
Monday:8:00 AM - 9:00 PM
Tuesday:8:00 AM - 9:00 PM
Wednesday:8:00 AM - 9:00 PM
Thursday:8:00 AM - 9:00 PM
Friday:8:00 AM - 9:00 PM
Saturday:8:00 AM - 5:00 PM
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