Ehrlich Pest Control

"Thanks for your comments member. I'm glad you appreciated the quality of the work that Bill does and the effectiveness of the service. I asked Diane to make a quick call to remind you about the Year Round Protection Plan (YRPP). Although not required to eliminate a pest issue, it's an excellent value if you have other concerns. 2 or 3 seperate issues over the course of a year can become more expensive than just signing up for the YRPP. Thanks again for your business. I'll share your comments the next time we all get together next week. Bill and Diane will be happy to hear them."

"Thanks for your comments. I really enjoyed reading them and Brian, your technician, will also appreciate your kind words. We're truly grateful for your business and your praise and will work to continue to earn it. I'm sure you've recently received our letter about bed bugs being included in your YRPP program.We're very excited about being able to provide this additional protection at no additional cost. Here's a link to the latest bed bug information on our website- http://www.jcehrlich.com/home-pest-control/crawling-insects/bedbugs/index.html (you may have to copy and paste to a browser)."

"Blake, Larry, Dale, and I all thank you for your comments and your praise. I just wanted to make sure that you were clear that bed bugs are now included in the YRPP program you are signed up for. Hopefully, you'll never any concerns with bed bugs but you're covered if you do."

"Dear member, First, let me thank you for calling us and giving us the opportunity to provide services for you. After reviewing our records, it looks like your primary concern was stink bugs. We provided the initial service on 5/4/09 and probably couldn't treat the outside of your home due to weather conditions. Our records indicate that our customer service representative called you on 5/27/09 and confirmed an appointment for 6/3/09. Our technician returned on 6/3/09, arrived at 3:52 PM and finished the outside service. Our records are very complete and accurate and even indicate the materials and quantities used. I have absolutely no reason to believe that the technician who provided the service would have falsified the computer records to give the impression that a job was completed if it wasn't. Since only the outside was being treated, you were not required to be there and you might not have been home. Just because you did not physically witness the treatment does not mean it wasn't completed. You wouldn't necessarily have been able to detect any residue or residual odor from the treatment upon returning home. I am a little distressed that it took over 2 years for you to voice your concern and that you chose to use this forum to do so. If you would have simply called our office with your concerns/ doubts in June of 2009 and we would have gladly returned to treat your home again. Even more distressing is the straight "F" scoring that you felt was appropriate. We take our reputation and integrity very seriously. The 53 Pittsburgh Ehrlich employees work painstakingly hard to keep our customers happy. Our 6 consecutive Angie's List Super Service Awards and all of the positive reviews below are a testament to the quality of the work we provide. All that said, if there is an underlying issue that you would like to discuss, I would be happy to speak with you personally anytime. Please call me at 412-771-8888. Tom Moeller Pittsburgh District Manager"

"I really enjoyed reading your comments. Pest problems can be very unsettling. Thank you for choosing Ehrlich to help calm your nerves and keep your home pest free. I can't wait until the next district meeting when I can tell my employees that at least one of our customers think we are "AMAZING". Best regards....Tom Moeller, District Manager"

"Thank you for posting your comments. I'm glad you've been able to see the value of our Year Round Protection Plan all months of the year. I will also be sure to let Jim P. know that you've voiced your satisfaction and will recognize Jim for the work he does for you during our next district meeting. Best regards....Tom Moeller, District Manager"

"Thank you for your kind words on behalf of Blake and Jim. We are very proud of the quality of our inspectors and technicians and the management team who trains them. Thank you also for calling our attention to the scheduling glitch. We figured out why it happened and will fix it so that our future customers will have a better experience. Pest problems are stressful enough without scheduling issues. Thank you again sincerely for your comments. Tom Moeller, District Manager"

"Thank you for your kind words. We know you have many choices in pest control providers and are grateful you chose Ehrlich. I'd like to briefly reassure you that you've made the right decision. I researched your account and confirmed that you've had several different regular technciians over the last 3 years. This is highly unusual as we pride ourselves in the long tenure of our employees. Our 35 service technicians have 394 years of combined experience for an average tenure of 11+ years. Only 5 have been with us less than 5 years. This long tenure is very unusual in the pest control industry because of the difficult nature of the job and the seasonality of the workload. We only hire career minded individuals and only after extensive initial (and ongoing) training, and required state licensing do we assign them a route. Since your last technician (Ryan) had to leave for personal reasons beyond his or our control, we have been recruiting, hiring, and training his replacement, John Onega. I am very confident that you'll be extremely pleased with John's work and professionalism in the years to come. John will perform your regualr services scheduled at your convenience Tuesday through Saturday. The only time we would send a different techician is if you have a need for an extra service call that is more urgent than John's schedule allows. If you have any other questions or concerns, please don't hesitate to call either me or Herman Knerr, John's Operations Manager at 412-771-8888. Thanks again for being an Ehrlich customer. Best regards, Tom Moeller Pittsburgh District manager"

"Your home was serviced by Ehrlich's Uniontown office located in Smock, PA. We opened that office several years ago to be able to provide better and more localized service to the folks in Fayette and southern Westmoreland (where Ruffsdale is located) counties. I called the Uniontown office on your behalf and explained your situation. They have been trying unsuccessfully to get in touch with you to see if they can rectify the situation. They are under the impression that the mouse problem was corrected and there were no additional services owed. A corrective service for mice is usually only warranted for 60 days (unless you sign up for our maintenance plan) because new mouse problems can occur. However, if the original problem was never resolved because of a missed appointment, please give us a chance to make it right. Call Christina or Mike at the Uniontown office at your earliest convenience and they'll make sure you're taken care of. Their Mt. Pleasant number is 724-547-7200. Don't forget to ask about the ongoing maintenance plan (the YRPP- Year Round Protection Plan) that protects your home from 36 pests all year for one low monthly fee. Thank you and I hope you give us another opportunity to earn your business. Best regards, Tom Moeller Pittsburgh District Manager"