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Ehrlich Pest Control
Rodent Pest Control Service, Bug and Insect Pest Control Service, Bird and Bat Pest Control Service,
About us
Since 1928, Ehrlich Pest Control has been providing homeowners and business owners with customer service excellence and trusted pest control solutions.
Business highlights
97 years of experience
Services we offer
Ant Control, Bed Bug Entotherm, Bioremediation Services, Bird and Bat Control, Deer Repellent, Green Pest Control, Integrated Pest Management, Pest Control, Rodent Control, Termite Control, Vegetation Management Services, Wild Animal Trapping
Reviews
4.8109 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 3% | ||
| 5% | ||
| 0% | ||
| 2% |
Showing 26-50 of 109 reviews
Peter R.
Oct 2014
I have been very pleased with them. I am on an annual contract. They come out 4 times a year and any other time I need them. Their prices are competitive.
Response from Ehrlich Pest Control
"(member name removed), Thank You for taking the time and posting a review. And Thank You for continuing to allow Ehrlich to be your Pest Control provider."
SOL T.
Oct 2014
unknown
David B.
Aug 2014
We had them since we bought the house. They are very responsive to any phone call. They schedule a visit if we have a pest problem quickly. Their service representative is very friendly and addresses any questions we have and responds quickly to our needs. Something unexpected, they respond very quickly. The price hasn't changed.
Response from Ehrlich Pest Control
"Thank you so much for your kind words for Jim Petrakos, your service technician, and for Ehrlich Pest Control. I am retiring as district manager of the Pittsburgh office tomorrow (8/29/14) and your post was a wonderful gift. I know there are many great customer reviews that preceded yours but the timeliness of your post as I look back on my career really tugged at my emotions. I am very proud of all my employees and know they will continue to provide you with exemplary service you many years to come. I am also confident that my replacement will be great leader and will assure that the tradition of service excellence that our customers expect will continue long after my memory has faded. Dennis Kopelic, a lifetime native of the area and longtime Ehrlich employee will be the new Pittsburgh District Manager. Thank you Angie's List members for the positive feedback over the years. Also for the times when we fell short of expectations, thank you for helping to make us better. We are always listening. Please continue to provide feedback. Warm regards, Tom Moeller Pittsburgh District Manager"
Robert D.
Aug 2014
I don't have any dislikes. They are fine and I don't have any problem. If we call them they would come out.
Jim S.
Feb 2014
With regard to price, we would like it to be cheaper, but realistically with everything they are doing, I really can't argue it. I would absolutely use them again in the future.
Marc B.
Feb 2014
They were great on the phone and the field technician came out for 1st visit. He was very thorough and even found an issue we weren't aware of. I'm very happy with the service provided so far.
Mary S.
Dec 2013
The estimator came out the very next day and assured us they were not termites.
He was very knowledgeable and professional. He predicted they would be gone by the next frost.
Even though he did not make a sale, he was honest enough to tell us it was not necessary.
Eric G.
Sep 2013
N/A
The technician,Dale, called the day of my appointment (I asked him why he was "bugging" me...no pun intended....lol)and said he had a cancellation and asked if he could come earlier than our scheduled time. He was at the house within a half-hour and did what he had to do. He put his booties on when inside the house. Told him he didnt have to,but he insisted he did. He did a thorough job inside and outside the house. He pointed some things out that I should take care of on the outside of the house. I would definitely use Ehrlich again and when I do,I'll request Dale if he's available. The price was great and there was absolutely nothing said about and no pressure whatsoever to do any other work other than what I requested. I like that! THANKS AGAIN!! See you next time around! Eric
Luke T.
Sep 2013
Very professional. Took the time to discuss the problem and provided me with possible solutions and a realistic expectation of the results.
Steffanie L.
May 2013
I called for a quote, they advertise free consultation. I assumed based on past experience with exterminators, someone would come out and look at my house, talk to me about my situation, and give me a price based on a square footage of house. I spoke with Brian Hauck. He pushed a genericpackage from the company that was either - a one time $275 initial setup or a Year Round Protection Plan of $225 for initial setup and then $43 per month.
Needless to say, I went with another company that came and spoke to my husband, offered both a one time treatment for $200 with a 90 day guarantee or we could pay $300 for a year long guarantee. He even spoke about the ability of after the one-time treatment of buying a sprayer and chemicals from Home Depot to do follow up sprays ourselves. Something I did not expect from an exterminator, advice on how to handle the situation ourselves. It really was a huge contrast from Brian's pushy sales speach.
Needless to say, I went with another company that came and spoke to my husband, offered both a one time treatment for $200 with a 90 day guarantee or we could pay $300 for a year long guarantee. He even spoke about the ability of after the one-time treatment of buying a sprayer and chemicals from Home Depot to do follow up sprays ourselves. Something I did not expect from an exterminator, advice on how to handle the situation ourselves. It really was a huge contrast from Brian's pushy sales speach.
Response from Ehrlich Pest Control
"I'm very sorry to hear about your experience. If you gave Brian any indication that you wanted an on-site inspection and consultation, he should've have scheduled that at your earliest convenience. We only offer phone quotes as a convenience to you (one less appointment to schedule), but only for common pest problems that are easily diagnosed over the phone. Since carpenter ants are the only large black ant in this area that you will see inside your living areas, they fit into that category. Also, with on line resources that show us the size and surroundings of your house, we can with confidence give you a firm estimate over the phone. The licensed technician who provides the service will then do everything necessary to assure that the problem has been corrected. If we can ever be of assistance in the future, please keep us in mind. Feel free to call me directly. I would be happy to assure that one of our state licensed inspectors is scheduled for an appointment at your convenience. Tom Moeller, Pittsburgh District Manager 800-488-9495 ext 11701 or 412-771-8888."
Lauren K.
May 2013
I was very impressed with the manager's expertise, thoroughness with inspection, candor, and ability to explain how to identify termite damage and differentiate them from other insect, such as wood-boring beetles. The inspection was very informative and took about 30 minutes, and I did not feel like he was trying to deceive me or sell me services (and termite treatment is very pricey, especially for a large property). He also had a degree in entomology, which gave me additional confidence that he was an expert in the field and that I could trust his opinion. Should I see signs of termites in the future (which I now know how to identify!), I will definitely consider calling Ehrlich for the service.
Sharon S.
Apr 2013
Overall the Customer Service at Ehrlich was OUTSTANDING. As a previous Customer Service Manager and Client Service Supervisor, this is the type Customer Service that creates repeat customers. I was kept informed of the process every step of the way, whether by phone or electronically. Sometimes my elderly mother would be at my home and Ken would call and tell me everything he had done and what he was going to do. At no point did I ever feel a change in the quality of service because I was not there. It was exemplary at all times!
At one point, they even called in Wayne, the regional Bird Man to address my specific issues. As I stated, my pests were not your average run of the mill pests and had "no intentions" of departing without a major fight. But Ehrlich went above and beyond the call of duty. They were diligent, patient and determined.
Throughout this process I spoke to Mark Callan, Operations Manager, Carol Ann Snider, Customer Service Representative and of course Ken, my technician. I could not have been happier! Ehrlich adjusted their schedule to accommodate me and went above and beyond. I use to tell my employees, treat everyone like a "Million Dollar Customer" because one day they can become just that. I want you to know that I felt like that "Million Dollar Customer"!
I would highly recommend them!
At one point, they even called in Wayne, the regional Bird Man to address my specific issues. As I stated, my pests were not your average run of the mill pests and had "no intentions" of departing without a major fight. But Ehrlich went above and beyond the call of duty. They were diligent, patient and determined.
Throughout this process I spoke to Mark Callan, Operations Manager, Carol Ann Snider, Customer Service Representative and of course Ken, my technician. I could not have been happier! Ehrlich adjusted their schedule to accommodate me and went above and beyond. I use to tell my employees, treat everyone like a "Million Dollar Customer" because one day they can become just that. I want you to know that I felt like that "Million Dollar Customer"!
I would highly recommend them!
T S.
Mar 2013
I would highly recommend them to others. Their pricing seems reasonable to me. I can have them come out more than three times by giving them a call. They are very convenient and also have Saturday hours. They are good with working around my work schedule. The guys who have come out to do the pest treatment have been very nice. The same people come out all the time and they even know my dogs hence they are good with working on the outside even with the dogs around. They provide really good, professional and friendly service. They call to let me know that someone would be coming out on a specific scheduled day which is usually between 11 am and 1 pm and if it is not good I can reschedule with them.
Stacey S.
Jan 2013
We had an ant problem. Ehrlich gave me an estimate over the phone, promptly came to take care of the problem and solved it with one treatment in a professional yet friendly way. Great job.
Richard R.
Jan 2013
The experience went well. We opted to purchase a month by month program they offer where we are able to contact them when we need them to come out when ever we need.
Ray H.
Dec 2012
Not satisfied with response time.
Response from Ehrlich Pest Control
"This is going to be a long explanation. Unfortunately there is no specific license or certification required to perform a termite inspection in the state of PA (unless it's a HUD/FHA inspection- the company would need a licence for the NPMA33 form but the incspector still would not be required to be licensed). An inspection firm or pest control operator can employ anybody with minimal in-house training and have them perform these inspections of behalf of their company. I hope you used a reputable company to perform your inspection. We can usually schedule the same or next day but only have a few inspectors who perform these Wood Destroying Organism Inspections and here's why. Since it is the buyer who normally hires the inspector, the seller is usually required to correct anything found during the inspection. The seller is obviously never as concerned about the quality of this corrective service as the buyer. Since the seller is free to use anybody to perform the work, the lowest price provider usually gets the business. Some pest control firms base a large percentage of their business on finding problems on these inspections and selling corrective services to the sellers. These companies usually offer very low rates for the inspections ($50-$75) in hopes of finding and selling the corrective termite or carpenter ant services. Ehrlich's prices are very competitive but we are not the lowest price contractor. Therefore, our termite inspections are priced so we can cover our costs for the actual inspection and administrative processes. Therefore we get few calls for these inspections and only have a few inspectors who have met our stringent qualifications to do them. They just all happened to be busy with other customers and couldn't get to you within your window. I'm glad you found someone who could. We require that every inspector gets individually licensed through the PA state Department of Agriculture. They are required to complete the Purdue University course in Pest Control Technology. There is in-house training that also needs to be completed. Lastly, before they perform their first solo inspection, they must accompany another licensed inspector on 20 inspections. We take these inspections very seriously because we know that a house is one of the biggest investments you'll ever make. I am just stating the reasons why our staffing and availability might have cause us to fall short of your expectations and needs. I certainly am not trying to alarm you about the lax industry standards and requirements for these inspections, just explaining how they affect my staffing decisions. However, if it does cause you doubt in the thoroughness of the inspection you received, we would be happy to schedule a free, no obligation inspection to assure that nothing was missed. Keep in mind that even if we would uncover a problem, the original inspector has absolutely no liability as these inspections carry no warranty. I hope you read my explanation and understand that the 50+ employees who work for Ehrlich rely on our reputation to grow our business and get new customers. Receiving an F without ever having the opportunity to perform any work for you sure seems harsh but it is your right as an Angie's List member. If I can assist further, please call me. Tom Moeller, District Manager 412-771-8888"
Jennifer R.
Sep 2012
I called to get an estimate on termite treatment and was treated very
rudely by the woman who answered the telephone. She acted as if she
could not be bothered with my question and when I explained my
situation, actually said, "Well what exactly do you want us to do about
it?" I identified myself as someone who found their information on
Angie's List.
Without asking me further information, she informed me that treatment
for my house (of which she knew nothing) would cost between $1000-$2000.
Highly unprofessional. I will absolutely not use them for any of my pest control needs.
rudely by the woman who answered the telephone. She acted as if she
could not be bothered with my question and when I explained my
situation, actually said, "Well what exactly do you want us to do about
it?" I identified myself as someone who found their information on
Angie's List.
Without asking me further information, she informed me that treatment
for my house (of which she knew nothing) would cost between $1000-$2000.
Highly unprofessional. I will absolutely not use them for any of my pest control needs.
Response from Ehrlich Pest Control
"Wow! An "F"! Our first (and last I hope) "F" ever on Angie's list. It's a shame it was the result of a brief phone call. So sorry to hear that! If you have read our other reports on this page and that's what prompted you to call Ehrlich, you'll know this is not the way we treat our customers or potential customers. I guess everybody has had a bad day but the women you spoke with has no excuse for treating you badly enough to prompt such a scathing review. I would love to know who you spoke with. She should have given her name if she used the proper greeting when answering your call. If not, I can find out if I had your phone number and the approximate time you called. Regardless of whether you call me with this information, I will certainly use your review as an example for all of our customer service representatives to empasize how important first impressions are. The professionalism and expertise of our inspectors and technicians mean nothing if they're not given an opportunity to solve your pest issues. If you call me at 800-488-9495 ext 11701, I will personally take the time to answer your questions and schedule an inspector to give you our recommendations and provide you with an estimate if necessary. Please consider giving us another chance. You made an excellent choice when you called us. Let me have a chance to prove it to you. Tom Moeller, District Manager"
Eunice L.
Aug 2012
After we discovered that, we covered the space we have yet to have any more problems
Ellen K.
Jul 2012
I have been using Ehrlich Pest Control for a long time. Their reliability and effectiveness. They are on time and have great customer service. I like the results. I will continue to use them.
PATRICIA B.
Jul 2012
I have no complaints. I've used them for years. I appreciate their technicians and they put bootys on their shoes to not track dirt in. They are courteous and professional. I have no worries about the technicians.
Cheryl B.
Jul 2012
My mail man informed me of a hornest nest being built in the corner of my front porch. I called Ehrlich and a few others to see what they would chage. Ehrlich quoted 95.00, I told them to come out to do the job. They were supposed to come out around 4PM on Friday, July 6th. They showed up at 7 AM and did the job. It took about 30 minutes and he had it done and cleaned up. He was very pleasant and professional. I would definately call them again.
Joanne M.
Jul 2012
They did a very good job. They guarantee their work and will come back out if you are not satisfied.
Deborah F.
Jun 2012
They are excellent. I have been using them since 1995. I would continue to use them.
Debbie L.
Jun 2012
I would recommend Ehrlich, I think they are great. They are efficient, and they are a family owned business that's been in business a long time. They do a fine job.
Tom F.
Jun 2012
It was a great service. I really like them. I've never had any problems with them.
Licensing
State Contractor License Requirements
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FAQ
Ehrlich Pest Control is currently rated 4.8 overall out of 5.
No, Ehrlich Pest Control does not offer free project estimates.
No, Ehrlich Pest Control does not offer eco-friendly accreditations.
No, Ehrlich Pest Control does not offer a senior discount.
No, Ehrlich Pest Control does not offer emergency services.
No, Ehrlich Pest Control does not offer warranties.