Mooney's Moving & Storage
About us
Since 1919, Mooney’s Moving & Storage has provided local and long distance moving services to the Greater Philadelphia Region. Our full-time employees work exclusively for Mooney’s. We do not use sub-contractors or day laborers. Our experienced staff is comprised of nearly 20 employees, many of whom have worked for us for more than a decade. We have been family-owned and operated for four generations. When you hire Mooney’s for your move, you deal directly with Steve or Mike through the entire process, from your in-home moving estimate until your moving day. We are just a phone call away to handle your questions and offer our moving advice. Our mission is to make your move as stress-free as possible while maintaining the high quality of service that we have been known to offer for over 94 years. Contact us today for your free in-home moving estimate. Specialties Moving Services Include: Local, Long Distance, International, Office Moving, Corporate Moves, Packing Assistance Professional Associations BBB Member, Steven Worldwide Van Lines Affiliate, Pro Mover Certified, American Moving & Storage Association, Pennsylvania Moving & Storage Association Amenities Free in home estimates Languages Spoken English Year Founded 1919
Business highlights
Services we offer
Bucks County Movers, Commercial Moving, Corporate Moves, Full Service Moving, International, Local Moving, Long Distance, Long Distance Moving, Movers, Moving & Storage Service, Moving Company, Moving Services, Moving Services Include: Local, Moving Supply Store, Office Moving, Packing Assistance, Relocation Specialists
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 3% | ||
| 9% | ||
| 2% | ||
| 5% |
We had used Mooney's for our last move and had a great experience. Unfortunately that was not the case this time around. The owner came out to our house to give us a quote. We were moving out of a 2 bed, 2 bath townhouse with a loft and unfinished basement. He quoted us 2 men and a supervisor for right around $1200. We thought that was more than reasonable and again based on our previous experience went ahead a booked the for our move.
Moving day came and they were right on time and were personable. Two of the guys came into the house to take a look at what they were dealing with and immediately began to complain about how there should have been four guys quoted for the job, which set the tone for the whole day basically.
They got right to work and everything seemed to be going smoothly until they got to the basement and saw that there were some "loose items" (and by loose I mean things in a large Rubbermaid containers without a lid) and a generator. They said they couldn't move "stuff like that" and that we would have to do it ourselves. My boyfriend called the owner who had given us the quote and explained that he had been out and saw what was to be moved and made no mention of any of it and also that the movers had complained that there should have been a fourth guy. The owner seemed disinterested and reluctantly offered to call the supervisor, which he didn't do. Since were moving out of the area and it was, you know, moving day we basically bribed them with $100 each to move the "stuff like that." I had also bought bed bags for all three mattress sets and they didn't bother to put them on as asked.
Took about 4 hours to load up and about 1 hour to get where we were going. We were moving into a brand new place and I thought they might put plastic of something down to protect the new carpet like last time, but no such luck. That was just the beginning of it. They took no care moving our things and no care with the actual house (did I mention it was brand new?). There are so many dings and digs in the walls we are going to have to spend half a day repairing them. The 60 inch television was run right into the ceiling over the entry stairs and I only realized it when I looked at the corner of the TV and it was covered in paint and drywall. The spot where they hit the ceiling has a nice 1/2 inch divot out of it. They brought in a dresser and didn't secure the drawers so when they brought it upstairs the drawers all slide out right into the wall causing all sorts of digs and marks. The dining room table is all scratched and dinged now and then they stacked three heavy kitchen boxes on a hand truck and the hand truck went of the side of the ramp from the truck and crashed into the pavement. They were nonchalant about it and probably wouldn't have said a word if we hadn't seen it happen.
It is also interesting to me that they ask you where you want things and yet just put them where they wanted to anyway. All sorts of things wound up in the basement naturally because it was on the first floor. I mean kitchen items, clothes, bathroom stuff all in the basement and the kicker is not only were they directed where to put literally every single thing (my boyfriend directed the from garage and I was in the living room), but I went through the hassle of buying those stickers you put on the boxes to identify what room they went in and apparently that was a complete waste of time.
So in conclusion DO NOT hire these movers! They won't treat your things or your home with respect.
The move was well coordinated, communication was excellent including follow up calls, etc. I felt that they had everything under control. The truck arrived for delivery on time and was able to fit into a gated neighborhood that really isn't big enough to get trucks of that size through. We had no damage to any of our belongings and I never saw a dropped box or piece of furniture mis-handled. The driver was the best and all of the workers were courteous and friendly at all times.
The entire experience from beginning to end was very pleasurable and believe me, I can tell you mover stories from the past! I would sincerely highly recommend Mooney's to anyone. This is a family business with generations of experience, and it shows.
Well done guys.
The day of the move the team showed up on time, they did not have the 3 Wardrobe Cartons on the truck, but someone did bring them later. My 2 bedroom townhouse was cleared out by noon, the team said they don't take lamps because they tend to break, that should of sounded alarm bells right there, but I took them in my car separately.
The moving truck followed me over to the new location a mile away, they had everything unloaded and were done at 1:40 pm.
They basically stack several boxes on top of each other in each room. As I started to unpack one of the Fragile boxes that I
personally packed myself with bubble wrap I saw broken glass at the bottom of the box. This box was dropped because all
of the items were smashed beyond repair. The items were 7 wine glasses, a Pottery Barn vase and Lladro Porcelain figures.
I called Steve to report that my items were broken and he told me because I did not have the full value protection I could only claim 60 cents per pound. So after paying Mooney's $973.00 and my damages totaling $1,005.00 the check that Steve sent me was for a whopping $6.60! What an insult as I told Steve directly. So, if you want to be treated like that then by all means hire Mooney's, they seem to know how to treat their customers and want repeat business. What a joke, I have moved several times in my life and not 1 item ever broke until this disaster. What a complete nightmare.
"As the 4th generation of my family to own & operate Mooney’s I find this review to be disheartening. I would also like to provide more information than [member name removed] has provided. The actual charges were in fact $152.00 more than the estimate. While I understand this is not ideal I also do not find the one hour additional required to compete the move anything excessive. The $120.00 included for tip to the movers was at the sole discretion of the customer for quality service. I personally explained the liability coverage to [member name removed] prior to the move. She elected for the basic valuation coverage of $0.60 per pound per article. This level of coverage is mandated by the Pennsylvania Utility Commission and is the same for every moving company in Pennsylvania. Upgraded coverage is available however it was declined by [member name removed]. The box in question was neither dropped, physically crushed nor professionally packed by anyone at Mooney’s. I am sorry this matter has become public but I am unwilling to as [member name removed] wanted “pay her to make this go away.” If anyone has further questions I can be personally contacted via email [email protected] or (215)884-3280."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.