We are proud to be a local, family-owned-and-operated business that has been serving the community for more than 50 years. Our prices are always competitive in relation to our industry peers, and we are known for our attention to detail, skilled customer service, and professional high-rise moves. Our special "Mastrocco Method" has been fine-tuned and honed by more than 50 years of experience on our staff. We provide storage solutions for all your needs, our staff members are dedicated, our fleet is stocked with touch-up kits, and all services are provided quickly and efficiently.
Moving & Storage Services
Yes
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
74% | ||
14% | ||
2% | ||
5% | ||
5% |
I spoke to the owner Tony who assured me 4 people would come to the job at 9AM and that they have a policy to use mattress bags to prevent bed bugs. I went with them because they guaranteed to have 4 people come for the move instead of the 3 I was quoted by other movers. I had other offers for $120 for 3 movers (including all supplies and no travel time). Tony said he would wave the travel fee however this was not explicitly told me that they would not waive "travel time'. 4 movers were quoted at $158 per hour by Tony.
On the day of the move only 3 movers showed up at 10:30 (1.5 hours late, however I did get a call saying they would be late at 9:30). They did not offer an explanation about why only 3 movers came until I pointed it out. They said they would reduce the hourly rate by $30 and the reason was 1 mover hurt himself in the morning (which I have read on other reviews for this provider after-the-fact). I called the company and they said Tony would not budge on price and Tony would call me back (he never did). I was frustrated that I could have gone with another company who was charging me $120 for 3 people instead of "new" price of $128 since only 3 movers showed up. The least he could have done was match the $120 for 3 movers and called me ahead of time to let me know only 3 people would show up.
2 of the movers were excellent, 1 of them was dragging his feet to the point where I started to help and was moving heavier boxes than he was. They did not use mattress bags (which were promised to me by Tony) but they shrink wrapped the mattresses. They still charged me the $8 per mattress for the "bags".
They said it takes 1 hour of travel time from Warminster, PA to Ewing, NJ. It is 20 miles and does not take me that long, but they charged me that for the travel time in the morning and they tried to charge to charge me the same hour for them to drive back from Yardley to Warminster! 2 hours of travel time would have cost me $256 when the actual travel time should be less than 1 hour total!)
I did tip them well because 2 of the 3 movers were very good.
The owner overpromised and under-delivered, plain and simple.
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