Molyneaux Tile Carpet Wood

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The entire experience was perfectly choreographed from the moment I walked into the Robinson/North Fayette showroom, starting with my excellent sales rep Bill, who was very patient and very helpful throughout the process.  He listened to my suggestions and carefully guided me through the myriad of samples and colors to find the perfect match for my home.  Moving through the scheduling, follow up and installation, everyone was courteous and helpful, and everything happened exactly as scheduled.  The installation went off without a hitch, and the installers were very neat and very respectful of my home.  I also had a need to call customer service for a minor follow up, which was handled in a most professional and timely manner by Kalina, and to my total satisfaction!  I am extraordinarily happy with my new carpet and with the excellent service and support I received from the Molyneaux team and I highly recommend them to anyone!

I really can't believe all the positive experiences people have had with this Molyneaux. We must have gotten the bad salesman...
My husband and I met with a salesman (Jason) at the Verona store in late Nov 2014. We were purchasing a house that was going to need new tile which was going to require some old tile in the foyer and powder room to be removed as well as carpeting on the stairs and hall. We selected some samples at the store with the help of the salesman. We were supposed to close on our home at the beginning of December but due various issues the closing was delayed. However, we were still granted access to the home and asked Jason to come to do measurements. He initially said he couldn't that day, then called and said he could after all. After taking some initial measurements, he said he would have to bring our their contractor to give us an estimate since he did not know the scope of all the work that would need to be done just by looking at the house- and he did not want to give us a totally incorrect estimate. Fair enough, we thought, and told him we would contact him once we closed on the house. After the new year, I called again to say that we closed and the contractor could come out at any time. He said that he would call the contractor and the contractor would be in touch with us. Well about a week went by and I never heard anything, so I called Jason again who said that the contractor was on vacation but he was coming back to work the following day and would be calling me. Again, about a week and half went by and I heard nothing. I called Jason again- said we still never heard anything- and he said he would contact him again.... Well that was pretty much it- I never heard from the contractor nor did I ever hear from Jason - he obviously didn't care enough  to even see if we were contacted. I gave up and just called another business- Twin flooring -who took on the job without any hesitation.  We just couldn't believe he dropped the ball like that because he seemed so enthusiastic and helpful in the store. We kind of think he just came to do our measurement that day to get out of work early.... 

I had old carpet lifted and the hardwood floors underneath refinished.  I wanted to have area rugs in the living room and dining room and  a carpet runner on the staircase.  Molyneaux  was  very prompt in coming to my home to measure the area and talk over the options for the area.  Once the measurements were taken the salesman suggested I go to the showroom to choose carpet.  When I went to the showroom  I found two different carpets and was pleased with the designs that the salesman showed me.  I was told it would take 3 months for the carpets to come in, this would give me plenty of time to have the floors refinished.  Once the floors were refinished  I realized  that the size of the living room area rug the salesman sold me was way too large!  I called him and he wasn't very helpful, told me that if I changed the size there would be a restocking fee, and that the carpet was already there.  I had no problem with the restocking fee,  he didn't know how much it would be and he just didn't give me any options.  I wrote an email to the main office and it wasn't until then that the salesman called me back and offered to help.  Told me that the restocking fee would be $160.  Fine... even at that I was happy.  He said it would probably take 3 weeks for the new carpet to come in. After the three week period I hadn't heard from Molyneaux.   I waited a little longer and called and left a message on the salesman's voice mail and sent him an email.  He emailed me back stating that the carpets were in and that he has scheduled an installation date for me.  He said the phone number he had for me no longer was good????  Well the numbers were transposed... I told him well look at the original invoice my phone number is on it plain as day!  He told me he didn't have the original invoice!!  How could he NOT have the original invoice???  And there is such a thing  as the White Pages look up on the internet after all!!!  This salesman was always apologizing about something!
Finally the carpets were delivered and installed.  The installation crew was very nice, very prompt and professional.  There was a problem with the stair installation ...again because of miscommunication with the salesman.  I wasn't happy with the angling of the carpet on the stair landing.  It was my own fault that I didn't keep a closer eye on them when they installed it , I didn't notice the problem until I was cleaning the area after they left...  I called right away and they immediately returned.  The installer said there was nothing he could do, as it was even laid out that way on the original measurements.  He was very nice and apologetic .
My experience with Molyneaux left me lukewarm at best.  I probably won't used them when  replacing  bedroom carpeting...if I do I certainly will go to one of the other branch stores and get a different salesman. 

The sales process was very pleasant, and we appreciated the salesperson's expertise regarding what would work best in our home.  He was patient when we had to change our mind and look at more samples than we had expected. There was a back order from the supplier, so our floor arrived later than expected.  This did not pose a problem as we did not have any deadlines to adhere to.  Molyneaux kept us updated regarding the status of the floor, and were pleasant to speak with during the whole process.  The floor looks great!

We chose Molyneaux for laminate flooring installation in our kitchen and dining room in February 2015. We were very pleased with the work and the sales representative, Tim Clark, that we decided to consider them for carpet installation in our family room and office. After receiving a quote from Molyneaux and a competitor, we went with Molyneaux for the installation of  our carpet.  Unlike the competitor Tim was friendly and seemed to care about making the process as easy as possible. He explained the different types of carpet choices available and the pros and cons of each. He also reviewed the warranties with each type and what was covered. He was extremely helpful with color selection based on the room and entry way and future plans to paint. Molyneaux?s prices were very reasonable and slightly less than the other quote. The two men who came to do the install were friendly and pleasant and took great care in moving our furniture and placing it back where it belonged. They were quick and did a great job! We are so happy with our new carpet. We definitely will use them for any future flooring needs. 

We met with salesman Tim Clark at the Molyneaux on Verona Road, explained we wanted to carpet the steps & landing leading down to our basement.  He directed us to their inventory of berber carpet & I was able to choose one of good quality & neutral color.   Tim came to the house about 2 weeks later, measured the area and gave us the final estimate.  There is an outside door that opens over the carpeted area & we were concerned about clearance but Tim told us the installer could cut the door if necessary - at an additional cost. This proved to be necessary but the additional charge was very fair & saved us the hassle of finding someone to cut the door.    
Overall, it was a very positive experience.  Tim was a great salesman, personable and knowledgeable about his product.  I was happy to patronize a family owned business and everything was done promptly & in a reasonable time frame.

After receiving a few quotes for laminate flooring for our kitchen and dining room, we decided to go with Molyneaux. For the total cost of the project, Molyneaux came in slightly less than the other company we were closely considering. What made us go with Molyneaux is the comfort we felt that there weren't going to be any "hidden" surprise costs during the project. Our salesperson, Tim Clark, gave us great suggestions as to color and style based on our decor and came up with other options to give us the finished look we wanted. Tim gave a 3-5 day estimate for the job due to our current flooring being a terra cotta tile. Well, we were pleasantly surprised that the job took just one day! The floors are beautiful and all the little touches Tim suggested are awesome! The one problem we had was miscommunication over a panel (floorboard) placed in front of the dishwasher. I called Tim after the project who quickly wanted to rectify the situation. A manager also called to have whatever I wanted corrected. In the end we left it like it is as it does look nice and finished. It was nice to know that they were willing to correct anything we weren't completely satisfied with. We are now considering Molyneaux for a carpet project.

Sales Representative, Justin Lataille, was very polite, courteous and professional.  He provided numerous carpet samples at  my house so that I could better see the carpet color in the proper lighting of my rooms.  The price was better than expected for the quality of the padding and carpet.  The installers arrived on time and took great care removing all the heavy furniture out of the rooms prior to removing old padding and carpet.  They cleaned up the floor and replaced tacking before laying down the padding and carpet.  The carpet was power stretched and I had many areas in the living room that needed cut out.  Once carpet was layed, the furniture was moved back into the rooms and placed where I requested.  I have not had rugs installed in over 25 years, and I was very impressed with the professionalism and quality of the work.  I would highly recommend this company based on my experience with them.

unknown

Excellent workmanship.

Everything went smoothly from our first contact with Bob Murrell to the installation. The installers showed up on time and were very professional and courteous. There was a small problem with how the rug had been cut. The installer explained what the problem was and got on the phone immediately with the office. They had to sew two small sections around the fireplace in an area that does not show. I know it was sewn, but I would not be able to show you where it had been done if you asked to see it. The office made an immediate price adjustment, without being asked to, because the rug was not all one piece. I'm more than pleased with the work that was done and will be calling Molyneaux for our next carpet.

It was a positive experience. The sales person did a nice job of letting us know what our options were. The installers were very professional and did a good job. The rugs are high quality and look nice.

We were very impressed!  I had visited the McKnight Road showroom several times and the salespeople were always friendly and offered to help, and they let me look around on my own when I wanted to.  When I had questions, they answered them. We had an in house estimate, and the salesperson was very patient and understanding. We had scheduled the estimate right in the middle of some work being done by another company and it was a little loud in the house, but he was not bothered by this at all and answered all of our questions. When it came time to install, the installers were professional and did a great job.  They moved furniture for us, and you can not see the seams from the hall to the other rooms at all.  The only negative we could think of was a little bit of clean up not done at the top of the basement stairs and in one of the closets, but that was just a handful of carpet scrap fibers, no big deal at all.  Overall it was a very easy process and we are thrilled with our new carpet.

Excellent job overall.  After several unsuccessful attempts to complete these projects, we stopped at the Molyneaux Showroom on McKnight Road where the salesman Harry was extremely helpful.  He helped us make our selections and set up an appointment quickly so that we could see our choices in the home.  He suggested products that helped us keep within our budget.  Our installation was set up at the time of the sale and Molyneaux service reps checked in with us several times to let us know that our products were in stock and confirm times.  Installation was great by both the tile installer who worked by himself on a rather intricate job.  He even made recommendations that helped the final project looked even better than we had expected.  The carpet installers were quick and efficient and did an excellent job.  Both installation times did a great job of cleaning after the job was completed!  We would definitely recommend Molyneaux .

The installations both went smoothly...no complaints at all.  Both pair of installers were professional, courteous, and friendly.  They were on time,  and got the jobs done quickly.  They were clean, and cleaned up after themselves.  They didn't leave any garbage behind for me to pick up.

My only negative comment is that I should have checked the door clearance in the spare room.  The installers left quickly and by the time I checked they were gone.  The carpet rubs on the carpet on two doors.

I wanted my carpet installed on June 26th because I had to have chairlift removed to put new carpet on stairs however when the tile came in early they wanted to do it early which I agreed and Gene from Molyneaux came and he loosened the bolts on the chair lift so he could put the tile under the ramp for the tile he did a great job and he was very professional he then got help from Dave and they did a great job they cleaned up with no issues. Dave came back the next day and filled in the tile, They both were very friendly as well. Thank you Gene and Dave. Then I told my salesman Mike that I wanted my carpet to be put in on Thursday 26th not any earlier because the lift had to come completely off. So on Wednesday the 25th the warehouse called and said that they had an appointment on Friday 27th to put in carpet so I had to call them back and tell them that it was suppose to be put in on Thursday 26th and then they changed it with no issues. So on the 26th they showed up when they said they would and they did a wonderful job they showed up at 9:30am and they didn't leave till around 5:30- 6:00pm. I  cant remember there names (sorry guys) but they did a great job. Thank You Molyneaux you really have some great workers. They are alittle pricey but the work that you get is so Professional and I do know about people that do bad jobs. Yes I would recommend them.

unknown

It was excellent.  The salesman was very prompt and friendly.   The installation went smoothly and was quick.  The carpet and tile looks great.  We are very satisfied.  We also got carpet in our living room 4 years ago from the same company and it also is holding up very well and we are pleased!

They came to my house and showed me all of the carpet samples. They were very helpful, and gave me a lot of good information. They installed new carpet for me, and did an excellent job. It was a very good working experience with the owner and installers. They were very accomodating, and kept me updated of their arrival times, and were very polite and professional.

Customer Service is amazing.  They bring everything to you and offered excellent advice.  The installers did a great job.  The carpet had a pattern in it and the end result looks seamless! 

I had a problem with sales person lying to me about Co.having their own in house installers.Then installers come and tell me their sub contractors.i won't deal with Molyneaux anymore.Can't be trusted to be honest.

this was our first carpet purchase ever. sales person was nice, but did the whole "let me step outside and call my manager to see if we can get you that deal". The sales rep kept saying how high quality their pad was, which was a concern of ours from the start. I should have researched pad thickness in general before even meeting with a rep, so shame on me. We were OK with the price, so in trusting the reps word abput the pad, we said yes. we had a floor drain in the middle of our basement, so we asked the rep what was the best way to handle it. He said the installers were very knowledgeable about that sort of thing and they would council me on it at installation time. he said there was 2 or 3 ways to handle it, and he recommended putting a brass ring around it and leaving it exposed. When they got here to install, the installers had no personality (barely even communication skills), when I asked how to handle the drain, the guy said, the only thing to do was to cover it up, which was what we wanted, but we were expecting at least a few +/-'s of either way. after they were done, the installers said "we're all done, none of your doors can open or close now cause.of the carpet thickness" W**!!! why were we never consulted that none of our basement doors would be able to open and close (door to garage and 3 closets). this is definitely something i think a reputable installer should do. at least give a heads up. I feel like it was omitted in order to insure the sale. the rep saw or bare concret floors when he walked through our basement. we choose a midlevel catpet since it was going in the basement for a kids play area, we took comfort in the high end pad that we were told about. the carpet is mid thickness but it barely feels like there is even a pad there. also, there is a lower point on our ceiling from a hvac duct, and the installers chipped a 1x1" of plaster off of it, and didnt even mention that it happened, they just swept up the parts that fell and left. I dont think I would give them my business again. I kept waiting for a customer sevice follow up phone call, by5t none came.

Molyneaux did a great job removing and replacing my living room carpet. The installers were great.  They helped me secure some loose floor boards and did a professional job. I have used Molyneaux in the past and will continue to use them in the future.