BUTLER COUNTY WATER CONDITIONING COMPANY

I always receive excellent service from them

I always receive excellent service!

I thought I did everything right. I got three estimates. Someone I knew recommended this company. I went with this company even though two companies told me I couldn?t put the water softener where he wanted to put it. I brought up to him what the other people had said, but he insisted on putting it next to an electrical box. He?d been in business for 40 years. He also told me he was raising the water pressure. One week later, a coupling between two pipes broke next to the conditioner. This caused a huge explosition of water everywhere. It flooded my basement. My plumbing worked fine for six years. He came in with his insurance adjuster and the adjuster agreed that this was just a coincidence. I have a $1,000 deductible that I have to pay and things in my basement were damaged. He?s denied he?s responsible. I went with him because he was local. I ended up getting burned by it. He denied working in the area where the two pipes came apart, but I saw him working right there with my own two eyes. The pipes were 14 inches from his tank. He came in with his grandson and one of his grandson?s friends. I don't know what they did to help, but they smoked outside my garage while standing around waiting for him. We don?t go in that room at all. The flood happened in the middle of the night when the water softener kicked in. I think his insurance company knows it was his fault. He denies any responsibilities. He put the tank right in front of an electrical box. An electrician and another plumber that came in told us I could have been electrocuted by what he did while we were standing in the water tying to hold the two pipes together to stop the flooding. We were standing in three to four inches of water. The water was spraying to the ceiling.

Very polite and pleasant. Trustworthy and easy to work with.

EUGENE IS ALWAYS VERY PROMPT AND RESPONSIVE ANY TIME WE ARE HAVING PROBLEMS. MOST RECENTLY WE HAD PIPES FREEZE AND BURST AND HE CAME OVER AT 9:00 PM ON A SUNDAY EVENING TO HELP RESOLVE THE SITUATION. HE IS VERY POLITE AND PROFESSIONAL AND I WOULD HIGHLY RECOMMEND HIM TO ANYONE!