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Safeway Heating, LLC
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
At Safeway Heating LLC, convenience, professionalism, and quality are the cornerstones of our business. We are a local and family-owned team of licensed, insured, and EPA-certified heating and cooling technicians serving the entire Northeast Pennsylvania region, including Lackawanna, Susquehanna, and Wayne Counties. From furnaces and boilers to water heaters, ductless air conditioning units, and air filtration systems, we repair, replace, and protect everything you need to keep your home at the perfect temperature. Give us a call today for same-day appointments, 24/7 emergency services, free quotes, and more – we can have your heater fixed within 48 hours!
Business highlights
Emergency services offered
8 years of experience
Services we offer
We are a 24/7 full service HVAC and plumbing company that performs maintenance, repairs and installations.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.312 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 0% | ||
| 8% | ||
| 8% | ||
| 8% |
Showing 1-12 of 12 reviews
Jose R.
Jan 2025
Missed some important details and piping as per second opinion. Oil leak at a connection had to be addressed several time
Gina B.
May 2024
Puhlease don’t go by these seemingly decent reviews. Omg. We had to replace almost everything they did in our house as everything had issues. We put out over 25k a year ago and now have to put out thousands to correct problems. The owners wife will most likely respond with a million reasons why I’m wrong. Believe what you want but d***, the work sucks. Everything leaks and it’s been so expensive. Do yourself a favor and look elsewhere. They also promised and it’s in our contract that they would come for free for two years to winterize, etc but after no less than fifteen calls and texts…. Zero response. Surprise, surprise. Run!!! Oh, plus the water softener they installed wasn’t the right one for our water and now we have to have it replaced by a quality plumber in order to have safe water. Last but not least, they were supposed to completely the work in five days. 19 weeks later…. Shoddy work “complete.”
Kiersten S.
Mar 2023
Had a mini split system installed in summer of 2022. Great service initially, quick set up and friendly. Forced to make a decision the day of the consultation or the price would have gone up - that should have been our first red flag. Winter of 2023 the condenser outside started tipping over when the ground moved. We called to see if someone could come out and fix it since they installed it and we were not told that it might move. Met with terrible customer service. The owner had answered her phone while in the hospital dealing with personal issues, then got very irritated/snarky and told us she “is not a ground soil expert, they installed it the way we wanted, and we have to pay for any repairs.” We like to support local and small businesses and would have been understanding if they dealt with it professionally. Wanted to warn others. Told a month ago that someone would contact us ASAP to come and look… still waiting.
Response from Safeway Heating, LLC
"Hello - 1 - Did your husband insist on the specific placement of your condenser despite the lead technician strongly suggesting against it because he wanted it to be “out of sight”? Answer: Yes, he did 2 - When I explained that there may be an additional charge for uninstalling and reinstalling your system did you insist that as the “hvac experts” we should be financially responsible for your ground shifting (under a placement we strongly suggested against from the beginning) and we should therefore work for free? Answer: Yes. YOU did (which led to my snarky response). 4 - Did I agree to assess the situation and see if there were any free or low cost solutions to the issue? Answer: Yes, yet again. 5 - In the two weeks that passed between being initially notified you had an issue and the date you decided to go on your review spree did we have three major snowstorms rendering it impossible to properly assess what options would be available to resolve your issue? Answer: We did. 6 - When you call a small business owner and she explains she’s in the hospital with her toddler and is answering the phone so you know she isn’t ignoring you do you as a human being have any empathy when it takes a little longer to get back to you then you’d like especially considering weather wise there was nothing that could be done during that duration anyway? What about as a mother? Answer: Clearly, you don’t. As stated when I last spoke to you, if you would like to make an appointment to assess options you can contact me at the office now that the ground is no longer frozen. Since you chose the placement against the technicians advise there may be a charge if there is no simple way to resolve the issue. You don't want to hear that. Unfortunately, someone has to pay for the decision that was made (labor and materials are not free) and that burden lies on the shoulders of the one who made the decision. If it was my technician I would eat the cost. It was not."
Derek M.
Mar 2022
Safeway Heating was very reliable, knowledgeable and professional. Excellent service.
Response from Safeway Heating, LLC
"Thank you for the review! It was a pleasure working with you!"
Jacob K.
Aug 2021
Completed fully satisfied.
Response from Safeway Heating, LLC
"It was a pleasure working with you [Member Name Removed]! Thank you for the review!"
David D.
Apr 2021
The job was done well and on time workers were very knowledgeable and experienced with what they had to do I would highly recommend them and would rehire them for any other work that I might need done
Response from Safeway Heating, LLC
"It was a pleasure working with you Dave! Thank you for the review!"
Kristin S.
Apr 2021
Safeway was one of the few places that we had reached out to who got back to us in a timely manner to schedule routine maintenance for our unit. When the unit totally stopped working the day before our scheduled maintenance, Lou came a day earlier than originally scheduled to see what was going on. Since we did need a new system and it was the middle of winter, we were given space heaters to use for the bedrooms until the new unit could be installed a few days later. Installation of the new unit was quick and everything seems to be working well so far! Happy with our experience with Safeway!
Bill N.
Feb 2021
They were excellent people. I would highly recommend them to all. They were efficient and polite. They did what they said they're gonna do. They cleaned up after. They were a good worker.
John M.
Jan 2021
It's getting harder to find business that's deliver on what they say. You could trust Lou and his team. Great job. Couldn't be happier. A++++.
Ted I.
Jan 2021
Fantastic job by this company. I had a hard time finding someone who is reliable and will even come out. I found that in safeway heating.
Ron M.
Jan 2021
Everything went great. Would call this company again for all my plumbing needs
Lisa G.
Jan 2021
I needed my hot water heater replaced. I had rusty water for 3wks. I called 2 plumbers who basically blew me off, 1 that wouldn't come out till I knew the size of the tank and if it was electric or gas(I have no clue about those things) and nobody would do the work on a weekend, I can not miss work. I searched Angie's List and they recommended Safeway Heating. I called on a Friday late afternoon. I explained to the lady I knew nothing about size or anything just that it needed to be replaced and my work schedule. She totally understood and was so nice. The guys were at my house within an hour! The work was done the next day on a SATURDAY! I now have clean and clear water and didn't have to miss work. Lou and Larry even cleaned the one section of my basement and had all the trash bagged up for me. I'm impressed. These guys know what their doing. Explained everything in detail and customer service is 100%. They definitely go above and beyond for their customers. I will be using Safeway if I run into any other problems. If your looking to have work done, call them. You won't be disappointed.
Licensing
State Contractor License Requirements
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FAQ
Safeway Heating, LLC is currently rated 4.3 overall out of 5.
Safeway Heating, LLC accepts the following forms of payment: CreditCard
Yes, Safeway Heating, LLC offers free project estimates.
No, Safeway Heating, LLC does not offer eco-friendly accreditations.
No, Safeway Heating, LLC does not offer a senior discount.
Yes, Safeway Heating, LLC offers emergency services.
No, Safeway Heating, LLC does not offer warranties.