The delivery is a DIFFERENT story. The woman who is in charge of the delivery department at Stroudsburg called and asked could she arrange for 2 out of the 3 pieces to be delivered early and she would wave my delivery charge. Made all the arrangements along with discussing with her the fact that I needed the old furniture moved to the basement. She told me no problem just might want to tip the delivery people. and quot; No problemand quot; I said. The first attempted delivery the drivers were running late and I couldn't wait - had to work. Made it sound like it was my fault cause I couldn't wait and I needed furniture moved. Which I mentioned again to the same woman I spoke to on the phone about it previously. So rescheduled for the following week. Three different people called three different days to tell me my delivery time which the none were aware of the others calling. Day of delivery my furniture gets here. . . mentioned to the driver about moving my old furniture to the basement. He informs me that they don't normally do this for customers. I in turn told him I conversed 3 different times with the SAME delivery woman about having this done and she said and quot;no problem, just tip themand quot;. I called the store and spoke to the Sales Manager and he said this woman denies saying this to me. Then in the next sentence tells me she is on vacation and won't be back till the following week. As I look in the truck my brand new over $3000 furniture is uncovered and unprotected in no way if it was raining when they carried it in. The and quot;Sales Managerand quot; said they would do whatever they could to resolve this matter. Well they didn't so the furniture went back because the depot manager told the drivers not to move my furniture. Very unhappy with the customer service!!! I've been lied to by more than 1 person (let me be more exact 3) plus now I have to wait again for delivery.
Description of Work: My sales experience was enjoyable and my sales rep was very helpful and friendly. She helped me with patterns and colors. I really enjoyed working with her
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0
$3,000
Chris W.
04/2012
5.0
furniture sales
 + -1 more
I purchased bedroom furniture from Raymour and Flanigan. We had a good experience with them.
Description of Work: I used Raymour & Flanigan to purchase furniture.
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Service Categories
Furniture - Sales
FAQ
Raymour & Flanigan Furniture is currently rated 4.9 overall out of 5.
Sunday: 11:00 AM - 6:00 PM
Monday: 10:00 AM - 9:00 PM
Tuesday: 10:00 AM - 9:00 PM
Wednesday: 10:00 AM - 9:00 PM
Thursday: 10:00 AM - 9:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 10:00 AM - 9:00 PM
No, Raymour & Flanigan Furniture does not offer free project estimates.
No, Raymour & Flanigan Furniture does not offer eco-friendly accreditations.
No, Raymour & Flanigan Furniture does not offer a senior discount.
No, Raymour & Flanigan Furniture does not offer emergency services.
No, Raymour & Flanigan Furniture does not offer warranties.
Raymour & Flanigan Furniture offers the following services: Furniture sales.