Steve is, hands down, the best contractor I have ever hired to work at my home.
This statement does not come from a novice, but from a person who grew up in a family that has run a top quality contracting business for four generations. I moved two years ago into a 20-year old home and have hired several different contractors over that time. I know when a job is done right, when a contractor is technically proficient in his work, when he cares about the work he is doing and when he is honest. Steve exceeded all of my expectations in each of these areas. I interviewed three different HVAC contractors for this job.
I called Steve on a Saturday and he came over the next day to come and take a look at our job. Right from the start, I could tell that I liked him. He was respectful and polite. He put covers on his boots when he walked in our house. Then I showed him our existing HVAC system and that's when I could tell that he really, really knew his stuff and that he really, really liked what he did for a living. My biggest fear is hiring someone who is just doing the job to get paid - someone who doesn?t really care about the job after it?s done. After a few minutes talking with Steve, it was so obvious that he loved his job and he knew every technical detail associated with HVAC equipment and installation. His recommendations were so thorough. He took his time to review our units and the connections and the duct work. He probably spent twice the amount of time looking at our system, than the two other estimators combined. He drew detailed sketches of what the duct work coming off of the furnaces should look like (versus what existed). He explained the brand of products that he wanted to use and why. He answered every question that I had completely, without hesitation. After researching HVAC equipment, the one major takeaway was that the name on the equipment mattered much less than the quality of the installation. A poor installation job will lead to problems with even the best equipment. I wanted to best installer I could find.
In a reasonable time after he looked at our job, Steve sent us an extremely detailed 10-page proposal (in addition, he sent all of the brochures of the equipment he was going to use) highlighting what he needed to do to give us the proper installation. This included items the other contractors failed to mention, like a new flue liner, exhaust pipe construction and corrections to our duct work. After speaking to him and reading his report, I knew that he was the contractor that I wanted to hire.
Steve?s price was the highest of the three estimates that I received, but not by as much as you would think given that amount of extra work he was going to do. My impression of the other two contractors? estimates was that they were simply going to take out the old units and replace them with new ones. That wasn?t going to be good enough for me. Steve?s estimate may have been higher, but he was also adding much more value and I believe was giving us a system that would last a long time. So we hired him.
Steve and his men (Dave and Pat) arrived on the job and immediately began to prep the work areas to ensure that my house would look the same as when they arrived. They taped down thick paper on the floor, wherever they were going to walk. They kept their work areas neat and organized at all times throughout the project. They were set up to do the job right. They were not looking to rush in and rush out. After setting up the job areas, they went about their work removing the old system. Again, they piled all of the old equipment neatly and covered everything so my children would not be tempted to play around with it.
Steve and his men showed up early every morning ready and excited to work. They were extremely polite to my wife and children. They took great care of our house and in securing and locking the doors when they were finished at the end of each day. My wife commented that even the music that was played in the house was nice. She felt very comfortable when they were there. I know I appreciated that very much and it gave me peace of mind.
Installing the new equipment took a little longer than I expected, but boy was it worth it. Every single detail of the new units was installed with precision. Steve and his men worked clean and in a deliberate manner. Each day after I got home from work, I would take some time to look at the work that was completed. Each day, I was amazed at the quality of the work.
All along the process, I had questions?and Steve, Dave and Pat had answers. They answered each of my concerns as they arose. They did any extra work that I needed without hesitation (for example, I am getting a new gas fireplace insert installed soon. Steve discussed the new unit with the fireplace installer and he ran the pipe so everything would be ready to go for the fireplace guy. No questions asked.). As the systems were turned on and tested, Steve and I reviewed the existing duct work and we identified areas that needed to be fixed. He fixed them all.
The final result is an HVAC system that I am proud of. It may sound crazy, but I show it off to everyone who comes over the house. The quality of the work is that good. The best part is that we will get to see Steve once a year. This man knows his stuff and he is very willing to discuss other projects and jobs that I have questions about, even if he is not going to benefit from the advice he is giving. He is smart, he cares and he is an all around good person. Without a doubt, we made the right decision.