QUIRK SIGN CO

Kevin told me the project would take about a week, maybe a few extra days for ordering the materials. I sent him camera-ready artwork. When I'd heard nothing back, I called to see if he got the files and if they were OK. He did not return the call, but I did get him when I called again. He said he had them but hadn't had a chance to look at them. Two weeks after sending the files, I e-mailed and asked if they would be done by the end of the week. No response. The following week I called and left a message. He didn't return the call. Finally, three weeks minus a day, I stopped in his shop and told him I was there to check on the status of our signs. He hadn't started them, or even opened the files. He proceeded to list a string of excuses, he was out, he wasn't feeling well, etc. He said we could go elsewhere if we wanted, or he could get them done by the end of the week. At no time did he offer anything resembling an apology, an acknowledgement that he had failed to live up to his word, or a concession on price for his failure. We chose to take the business elsewhere.