Baker's Waterproofing

I hired their employee Ryan to find the source of flooding in my basement but instead felt forced into buying their product. When the foreman(Paul) & workers came to install the system they started to destroy my basement by cutting the 2x4 and layers of insulation. I told the foreman to stop because Ryan never told me that they would do this and Paul replied, “The salesperson doesn’t know what we do. They just want to sell the product to you. We need to do what we were sent to do.” So they continued working without my consent, and by the time they were done, my basement was destroyed, they ruined my yard, made my walkway crooked, and cracked a piece of siding because nothing was level. It rained and the emergency alarm would not stop beeping. The system was circling water and not discharging it. I was scared that my basement would flood. Still, nothing has been fixed. My walkway, yard, siding, 2x4, and insulation are still in disrepair and the entire system is still in limbo.

Great experience, crew was very friendly, hard working, and went above and beyond with working with us and explaining everything.

DO NOT USE BAKERS WATERPROOFING. We hired Bakers in December for waterproofing our basement. They weren't the lowest price and they weren't the highest price but the Salesman/technician had experience and knew what he was talking about. After signing the contract and giving them a deposit, they came out in mid-May (2022) as agreed to. Two days before they came out, we were told they had contracted out the work another certified company, RES out of VA. They did a good job and the guys cleaned up the area daily and when the job was finished. After paid them and, we noticed that the walls we plastic panels were not used on the one side of the basement. These panels were in our contract and paid for. After several days of trying to get a hold of our Salesman ,we found out he was no longer with the company and the Asst. Sales Manager, Taylor called me back and when she looked at our contract she noticed right away the Brite walls were on the contract and not installed because they are on backorder for months. No one would ever have caught it if we hadn't called. Taylor said she would have about a $1000.00 credit check sent out to us form corporate. We'll its going on 5 weeks and no check. Of course I had to pay the balance of the contract 10 mins. after the job was done. We've been calling every week and Taylor has been helpful and nice but she has no control over the new corporate owners and just keeps telling us, it's been issued. The new corporate owners, GROUNDWORKS, DOES NOT CARE about the customer once they have their money. Forget about trying to get a hold of human at Groundworks. We finally got to the point we had to post a negative review

We had three gentlemen; Eric Davis, Jason Schaffer and Gage Fegley complete our project. They were very nice , knowledgeable and professional. If I had a question they would stop what they where doing and take the time to answer my question without looking like I bothered them. They where extremely polite and finished the job on time.

We called and asked if someone could come by and provide an estimate to diagnose/repair some cracks/separation we noticed along our stairs and ceiling. We were fortunate enough to have Mitch Welliver assigned to our inspection! He was extremely knowledgeable, patient, and thorough in describing his findings and providing us with some options. While here, I asked if they also installed sump pumps and, although this last minute ask likely made his visit to your home that much longer, he handled it like a true professional and never made us feel like it was an inconvenience. I’m truly grateful for the time he spent and various pricing options he was able to provide. That flexibility goes a LONG way and we now feel confident that choosing Baker’s was the right call!

Bakers crew was Eric Davis, Ali Martin and Gage Fegley. These 3 guys were a good team to get the work completed inside and out. They stayed until early evening until all the work was done. They cleaned up all the mess and took it with them. It rained yesterday and I had no water in my basement. Yeah !!!

Denny, George, and Cliff were very friendly, thorough, professional, and did great work.

James Kilcoyne is a super representative of your company. He helped me with all my questions and explained everything to me. Also, he was very competent and courteous! Thank You, James!

Jeff Sodrick did an excellent job. Very punctual, polite and professional. Took the time to explain everything. Already referred Bakers Waterproofing.

Jeff Sodrick was very professional, thorough, and knowledgeable. He explained the system function and fail safes. We now understand the purpose and need for the annual inspection. Our system works continually, so it is important to us we have a reliable system. We feel confident we do.

Everything went well and our technician Travis C. was very cordial and provided excellent service. Very pleasant guy to have performing your services.

Price was more than our little church can afford. However, the knowledge and professionalism was outstanding. I would recommend your services

Garrett was job Forman. He was very professional and took the time to go over everything prior to the work starting and then a full walkthrough and explanation when the work was completed. Garrett, Logan and Max were on time. Did fantastic work and cleaned up very well. We are highly satisfied with the job done and would absolutely hire them again to have more work completed. Definitely going to recommend Baker’s Waterproofing to friends and family. My father was a mason all his life and wanted to inspect the work when they were finished. He was very impressed. That’s hard to do so good job!!

The work was done by Mike Maresku, Matt Wertz, and Eric Davis. They were thorough and quick. There was good communication throughout the process and the work was exactly what had been described. Could not ask for more regarding the project.

Amazing Jeff Sodrick was my tech and he did amazing. Very thorough and gave me lots of tips.

The crew arrived promptly and worked cleanly and efficiently. Someone had to come back at a later date to install frost guards and it was clearly too big of a job for one person. However, he also worked hard and got the job done. All of the employees, from the man who came to give the estimate, to all of the installation crew, were personable, pleasant and hard working. This has been an extremely wet summer and our basement has been as dry as a bone since the system was installed.

They kept everything clean. Interactions with them was very good. They did a great job. Kept the place clean, that is all you can ask for. I would absolutely use them again in the future.

The work they did was third-rate. After leaving our house in a hurry; we had no water, they bent our garage doors, tore up our yard, dumped cement on our property (without permission) and also the workers used our property as their personal bathroom. Charged $5000; outrageous!

Crew of 4 guys got the job done in one day. Looks very nice! We are very satisfied with the quality of the work and price was reasonable.

Quality of the work was great and the crew was professional. I feel the home owner should be given more information and tips to prep the home against the amount of dust and dirty created. It was tremendous and we could have covered furniture if we had known. I also don't feel the crew was given time/equipment to clean up. No shop vac not even a broom. They used ours. Clean up was not good. After the work was completed, the company has now been unresponsive. I have questions that I addressed in the survey they sent but have not been contacted by anyone.

It was very good. It was hampered by the structure of the building of my house. I didn't expect that much on pricing. They're very professional.

The workmen arrived promptly on the day scheduled and completed the job in the two days they had projected.

They were professional and we thought they were fairly priced The work took about a day and a half to complete. I plan on using them again.

I had been getting water into my basement after rain storms or after snowing. I had found settlement cracks that ran the length of the wall. When I called the builder of the house they told me that the warranty didn't cover Settlement cracks, I called my insurance company and found out that they don't cover settlement cracks. So after seeing 15% coupon / advertisement for I'm The Guy, I gave them a call. They were out immediately to see me and to evaluate the problem. The assessor showed me a presentation on his computer on the different options to fix my problem with the basement leak. He was very professional, thorough and answered all my questions. ITG came out and repaired the cracks to the foundation in addition they installed a water guard system around the perimeter of the basement to insure that I would always have a dry basement

We have a very large basement. The work took a day and a half. Four workers installed the paneling. First, they cleaned the cinder blocks of any residue. They moved and later re-placed everything in my basement. They worked diligently, were very professional, left the area spotless, and made sure we were happy with the result. We would recommend ITG to anyone with basement moisture issues.