Creature Comforts Veterinary Service

I didn't have a horrifying medical experience like many others but I certainly felt taken advantage of by Creature Comforts. I took my dog there in an emergency (my vet was closed) and they refused to see him until I called and paid the ASPCA poison control $75, sat on hold for 90 minutes while my dog was just getting sicker. I already had a case number from the National Capital Poison Control and the manufacturers poison control which included the dogs stats, the medication required and dosing information to counteract the poison. I found out two days later that as long as I had a case number from the manufacturer poison control and the National Capital Poison Control there was NO NEED for another one to be contacted and delay his care.

I wish I could give a "- star review". Do not take your pet there, in all likelihood your pet will suffer a seizure, a stroke or heart failure under their care. I have taken multiple pets there over the years because they are advertised as a 24/7/365 emergency clinic. The problem is it is false advertising as the clinic is only staffed with a tech and the vet is on call. A number of years ago, we rushed our dog there. We called about 1 hour prior to our arrival. Our pet died shortly after arriving at the clinic, the vet never showed up. Recently, we left our dog in their care for an increased respiratory rate, we got a phone call approximately 3.5 hrs later, telling us he died. No explanation as to what happened under their care... nothing. I will always regret my decision to take him there that day!

In about 2015 I rushed our guinea pig to creature comforts! She was lethargic and breathing heavy! When we got there she had been dehydrated! They wanted to admit her for FIVE days minimum with IV fluids for $1000 a day and I needed to pay upfront! I didn’t have $5000 on me so I called my personal vets emergency line to speak with them and see what they thought! My vet, that I trust,advises that you CAN NOT give a guinea pig an IV, told me to ask them for a Bolus of fluids in her scruff and bring her to my vet first thing in the morning! Dr Karin REFUSED to give the guinea pig a bolus claiming she would only give 5 days of IV fluids. I told her my vet said you can’t give a Guinea pig an IV how do you find their veins? She refused to answer the questions and refused to give my poor guinea pig fluids to help her! My vet advises me to leave with my pig immediately! I was forced to leave paying almost $500 for NO HELP and sadly our poor guinea pig passed away before morning! I have since done my research and it is IMPOSSIBLE TO GIVE A GUINEA PIG AN IV! I have never been back to Creature Comforts and I always make sure to tell others to stay away too!

Went very well as expected. Diagnosis spot on, caring. Never a problem with money issues. Been going for 20 years. They have always been there for me.

If I could give zero stars I would. We have been a client of this vet for over 5 years. I don’t usually write reviews but EVERYONE needs to know how terrible this place got. Today we had an EMERGENCY standby appointment between 2:20 pm - 3:20 pm. We checked in at 2:10 pm. Our dog had a softball sized lump on her shoulder, was in pain, and we were desperate for an appointment because we were worried about her. We ended up leaving the parking lot without being seen at 4:45 pm. We called multiple times and the receptionist said it would not be very long. Before we left we called again and the receptionist got very nasty and robotic on the phone and said they had other appointments that took priority before mine and they see their regular appointments before they see standby appointments. No sympathy on what we are going through or anything. It was like she didn’t care and was relieved we were leaving because we would stop calling. I even wasted 4 hours of PTO at work because I wanted to be there for the diagnosis. I will never come here again and I hope others look at this review and stop coming to this terrible place.

This Vet, "Dr Karin", put all my pets (3 cats/1 dog), in dire straights on more than one occasion. She and her medical team endangered my pets by not giving the right treatments and putting them in cages too small for their recovery post surgery. She sent my cats home with kidney failure, (separate occasions), leading to their deaths. When my 1st cat passed, (at the vet's) I opted for cremation & they tagged him wrong. I was never able to have his remains). My dog died at her hands too. Her staff would not see him without an appointment - and my situation was an emergency. Bottom line: DO NOT USE THIS VET! YOU MAY NEVER SEE YOU PET AGAIN, AND YOULL BE E CESSIVELY CHARGED! And PS: She'll hold your pets body until you pay the bill in full!

I'm not sure of the date. I remember it was 8:30 pm. I was frantic. My 18 year old cat was having a seizure. The care my cat and I got there was exceptional. I was there until after midnight. I am extremely grateful for the understanding sense of urgency, professionalism, and honesty I experienced there. Though I live almost 2 hours away I would not hesitate to travel there to get my pet the best care I can. The cost was considerably below what I expected.

My cat was treated for irritable bowel disease by a different vet and today is happy and healthy. If I had followed the advice given by Creature Comforts my cat would have suffered through a treatment he did not need and could have died.

They treat my animals like family.

They are a huge animal hospital in the area. The surgeries went well.

He is the best. I ask for him because I prefer to take my dog to him whenever he is free.

My dog is 14 years old. an American Eskimo, a little nippy sometimes. They handled him very well. They were professional. Dr. Dan Kellerher took good care of him. We were told to take the bandages off his legs when we got him home. He would not let us, so we took him back . The technicians took care of him right away and he behaved.

Overall, their care became super expensive and they recommended tests that came back negative over and over. They had no compassion when picking up the remains of my cremated pet. I take my two new dogs elsewhere after 9 years of loyalty there and have never looked back.

We reported this vet to the Pennsylvania Review Board for a variety of offenses. First and foremost is their complete disrespect and disregard for pets and their owners. We were provided with a diagnosis of Pancreatic cancer for our dog and expected to euthanize her before we received the biopsy. We were advised to put her down while she was on the operating table by A VET TECH, NOT HER PRIMARY DOCTOR. Anyone who has had any dealings with this clinic knows it is impossible to talk to a doctor. We said no. While our dog was in the hospital, the staff, especially the ICU nurse Cindy and Kathy Ruwedel, lied to us and treated us abusively as well as the dog. I constantly had to remind Cindy to take water away from her. Our dog was thrown out of their hospital and Ms. Breitlauch, the owner, NEVER SAID A WORD TO US. By law, she should consult with us and give us alternatives. She did not. The biopsy came back clean of cancer. Ridley had severe pancreatitis which caused damage to her pancreas, liver, and a hole in her intestine. This type of pancreatitis carries a 56% survival rate. Once they realized their mistake, they wanted to put her back in the hospital. While Ridley was home with us, she began to eat very hesitantly but drank water. She also started to bark at other animals and jump up stairs. She looked brighter. We had hopes. Unfortunately, she developed an abdominal infection. The biopsy showed no bacteria in any of the material submitted, therefore, the bacteria was probably introduced at surgery by dirty equipment. We did let her go then.We felt so sorry for Ridley and guilty beyond belief that we subjected her to the poor and incompetent ministrations of Creature Comforts. We wrote Ms. Breitlauch. She tried to make us feel guilty for having made our pet suffer by keeping her alive. By the way, there is already a report on this listed with Angies List. What Ms. Breitlauch does is she resubmits her company on these websites with a different address and phone number thereby bypassing the previously written bad reports. Pretty crafty, huh! But we are wise to her. She also tries to get them deleted. Of course, she has no intentions of improving her services which would effectively stop these bad reviews. Also, they misdiagnosed a cat of ours, too. They said he had feline leukemia. HE DOESN"T! Don't go here! It is a nightmare and you will only feel anguish and frustration. Now, I am sure Ms. Breitlauch will answer with a her usual arrogant and foolish falsehoods but you all know where she is coming from. I do how proof of which I speak. Also, check out Ms. Breitlauchs previous comments to my same review in the section with the B ratings. They are a hoot! Especially the concern she shows for MY MENTAL HEALTH! What a sweetie!

They specialize in exotic animals. They are very fast and good. I like the way they handle the animals.

They are open 24/7 and I am constantly having people take cats there that are strays or they can't keep any longer. They test them for me, check their health, spay/neuter if necessary, and then Kathy calls me with an update. I recommend these vets and Kathy highly.

The over all stories on Mangles and Mr. 209. Mangles had a very large wound on her side when we found her. This wound was there for some time. Dr. Dan and tech Kerri decided that the best treatment was laser because her wound just would not heal. After months (4) every morning going in at 7:00, Kerri did laser on Mangles and today we call her "Majestic Mangles" because of CCVS having the knowledge of this laser treatment saved her life. Mr. 209 was hit on the Route 209 and left to die. We found him laying there and picked him up and immediately brought him to CCVS who is open 23/7. This was a Sunday morning and we just walked in with this little cat who was bleeding and not looking to good. We said do what you can for him. Low and behold, Mr. 209 is now another little guy in our home who was cared and treated by CCVS and is just doing wonderful and very healthy.

They misdiagnosed my dogs illness, had VET TECHS talk to us, not the DOCTORS, withdrew critical treatment because of the bad diagnosis. Certain staff members, Kathy Ruwedel, Cindy in ICU, Karin Breitlach and Dr. Mary Van Horn are extremely nasty, rude, unsympathetic, and arrogant beyond belief. They will lie to you.