Lee Myles Auto Care & Transmissions

3.6(
9
)

Auto Service, Auto Tires, Auto Inspections,

... +3 more

About us

In addition to being Berks County's premier transmission experts, our ASE-certified technicians are highly qualified to handle all of your general automotive needs--big and small. From major engine repairs to routine vehicle maintenance, our Lee Myles Centers are your One-Stop Auto Repair Facility. Lee Myles Auto Care & Transmissions Centers specialize in transmission rebuilding. That means that instead of automatically trading your damaged transmission for another unit, our technicians check to see what's broken, and that's what we replace! After all, nobody should pay for repairs they don't need. Our location includes: - Free Towing with major repair - Free VIP Check includes Free Engine Light Check, fluid & leak check and road test - Financing w Approval - "No-hassle" 3-year/36,000-mile Nationwide Warranties available - AAA-Approved Auto Repair Center with exemplary 99% approval rating - Official NAPA AutoCare Center ("Get the Good Stuff.") - 16-Ton Truck Lift: we service large vehicles other repair centers can't

Business highlights

78 years of trusted experience
Women Owned & Operated
LGBTQ+ Friendly
Family Owned & Operated

Services we offer

Auto repair & maintenance - oil changes, engine changes, brakes, inspections, electrical & mechanical repairs. Transmission repair & rebuild.

Services we don't offer

Auto body, Detailing

Amenities

Warranties
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

3.69 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
44%
4
0%
3
33%
2
11%
1
11%
Rating CategoryRating out of 5
quality
3.3
value
3.3
professionalism
3.1
responsiveness
3.7
punctuality
4.0
Write a review
Showing 1-9 of 9 reviews
Ellen C.
09/2018
5.0
auto repair, car inspections
  + 0 more
Extremely fast and professional installation of starter and battery. Customers are treated incredibly well, and professionally. I was very lucky to be introduced to them!
Description of Work: Toyota Tundra starter and battery replacement
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$582
Response from Lee Myles Auto Care & Transmissions
We're so glad we were able to help with your Toyota Tundra! Welcome to the Pennsylvania, by the way. :) We're looking forward to getting to know you (and your truck, lol) better over the coming years. We're glad you were referred to us and feel pretty lucky ourselves! Thanks so much for taking the time to review our team and auto repair center.
Laura A.
06/2016
5.0
auto repair
  + -1 more
unknown
Description of Work: Very Professional, employees very skilled.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Lee Myles Auto Care & Transmissions
Thanks, [Member Name Removed]! We appreciate the kudos to our team! We really do go out of our way to hire & retain the very best team members. Thanks for taking the time to leave your feedback. We'll be here the next time you need us. :)
Craig R.
12/2015
3.0
auto repair, car tires
  + 0 more
unknown
Description of Work: Plugged a tire
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$22
Response from Lee Myles Auto Care & Transmissions
Hi {member's name removed}, I did some checking because your name was not familiar to us, and learned that you'd actually visited the Lee Myles location in Exeter for your plugged tire. Each of the Lee Myles locations is independently owned and operated, so you've inadvertently reviewed the wrong business. However, we'd encourage you to reach out to the team at the Lee Myles in Exeter to share your feedback personally. The location is under new ownership, and we feel confident that they would want to hear how they could meet or exceed your expectations. They are good guys over there and are serious about doing everything they can to make their new business a success. Kind Regards, Jodi at Lee Myles Lancaster Ave
Lance W.
05/2014
1.0
auto repair
  + -1 more
unknown
Description of Work: Anytime I have gone there for a " check up" it always seemed to need a minimum of $1800 worth if work. They would get angry if I refused the work. |The one time that I knew my son's Jeep needed transmission work, we went to Myles and described the issue. After paying over $2,000 and waiting too long for the work to be completed, we finally took it home. We found that the original problem still existed ( a grinding and lurching in reverse), and that it now had an oil leak. When we brought the car back, we were given an excuse about the reverse gear and was told they'd look at the oil leak, but would charge us for the time it took to look. |Needless to say, steer clear of Lee Myles. I 've spoken to former employee's who have verified how they'd get over on customers.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,209
Response from Lee Myles Auto Care & Transmissions
Hi [member name removed], Your name wasn't familiar to me, so I did some digging in our old records. From what I can tell, your last visit to our location was when you brought the 1994 Jeep Cherokee in in June of 2005. Our records show that the valve body and computer were replaced in the Jeep for under $2000, but the transmission was not rebuilt here. That visit was actually 9 years ago, when our company was owned and operated by different people. Because of that, I really can't speak to the timing issue or any of the other problems you experienced, although I did notice that around $1000 of the bill was paid by an aftermarket warranty company, and sometimes, they take longer than everyone would like to process claims. Perhaps that was it? I'd encourage you to stop in and see us again today. We've been the owners for nearly 7 years now, and we're known for going the extra mile for our customers. (For instance, we'd put you in a free loaner car to minimize the inconvenience to you if it proved to take longer than expected.) Not sure who the "former employees" would be that you're referring to, as we hired many new employees when we took over, and most of our guys have been with us for 5 years or more. Certainly, we understand that a bad experience can stick with you for a long time, but unfortunately for us, I suspect we have a sort of "mistaken identity" situation here, as the ownership is different than it was when you were in 9 years ago. Best Regards, Darren & Jodi
Terry C.
09/2013
5.0
auto repair
  + -1 more
Thanks a lot for the quick inspection. Will return. Thanks a lot guys.
Description of Work: State inspection for my 71 Dodge Challenger. Thanks a lot for the quick inspection. Will return
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Response from Lee Myles Auto Care & Transmissions
Hi [member name removed], so glad we could help! We appreciate your choosing us to care for your vehicle & we'll look forward to seeing you again. :)
Timothy M.
02/2013
5.0
auto repair
  + -1 more
I have been to Lee Myles on Lancaster Ave several times in the past few years. I have always been treated honestly and fairly and been given very reasonable prices. I will continue to use this shop to service and repair my vehicle. I always know that they do what is needed to get my car running right and never try to sell me more than I need. Last time I was there, they even offered to give me a ride to where I needed to go while they worked on my car. Their great service along with their honesty and integrity go a long way with me.
Description of Work: Great Service at Reasonable Prices
Rating CategoryRating out of 5
Yes, I recommend this pro
$250
Response from Lee Myles Auto Care & Transmissions
Thanks, Member! We appreciate your business and your kind words about our honesty & integrity. That means a lot. Glad the courtesy shuttle came in handy, and the car's running well. We look forward to your next visit!
ROY M.
02/2013
3.0
auto repair
  + -1 more
I was disappointed enough where I lost faith in their integrity, and I resolved to take the transaxle repair elsewhere (for $600 less to boot). With the onboard diagnostics (OBDII) available on a car with an electronically controlled transaxle, and this trans (GM 4T65E) exhibiting a telltale whine noise, I didn’t see the need for that filter / fluid change.
Description of Work: I was billed $149.99 for a filter / trans fluid change that they indicated was necessary for them to give me an estimate, whereas it was widely advertised on a local radio station (WRFY) that estimates are / were free. So I paid $150 (the going rate) for a new filter / 4 qts trans fluid, only to have to remove the trans from the car within the next 3 weeks.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$150
Response from Lee Myles Auto Care & Transmissions
When we do a good job of explaining and communicating with our customers, we create long-term customers who have rock-solid faith that we have their best interests at heart. Unfortunately, it looks like we really dropped the ball in the communication department. While we do offer and advertise our Free VIP Check, the Check includes initial computer diagnostics (aka "free engine light check"), a road test, and a fluid/leak check. Dropping the pan isn't part of the initial diagnostics, and it does incur additional cost due to the technicians' time and the fluids involved. We try to be careful not to advertise a blanket statement like "Free Diagnostics" because it can lead to just this kind of misunderstanding. I pulled your work order so that I'd be able to get more info from the person you interacted with, but it's been a couple of years since you were in, and he's no longer with our company. It's likely that he believed the whining noise you were hearing was mechanical, due to a partially clogged or dislodged trans filter. Had he been correct, the $150 would have been a much less expensive fix, saving you well over $1000-2000. If he was incorrect, we could have credited the $150 toward a major repair on your transmission. But I suspect, none of this was communicated to you properly. For that, I hope you can accept our sincere apology and know that our current staff are sticklers for transparent, plain-English explanations. Clear communication goes a long way toward building your confidence in us - especially in the automotive industry where the stereotype is that all mechanics are shady. I realize it doesn't undo your past experience, but hope that we can reassure you that professionalism & ethics are qualities we aren't willing to compromise on. We'd be honored if you'd consider giving us another try at some point, with the understanding that our goal is to make you as comfortable as possible with the repairs & recommendations you receive from us.
Angela D.
02/2013
3.0
auto repair
  + -1 more
I would absolutely not hire this company for a future job, very rude
Description of Work: not sure, new brakes maybe??
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0
Response from Lee Myles Auto Care & Transmissions
Hi Member, we're so disappointed to hear you had a bad experience at our Center. Not knowing the details of what happened, we can only apologize and let you know that we'd love to have a conversation with you about the situation. They say that most customers leave without the Company ever knowing there was a problem. But we appreciate every opportunity to make our team better, and believe it or not, would rather have your concerns out in the open so we can address them. Customer service is something we're not willing to shrug off, so if you'd be willing to give us another try sometime or even just give us a call to chat, we'd consider it a favor to us & our business. Sincerely, the Lancaster Ave Team
Lewis D.
01/2013
2.0
auto repair, car tires
  + 0 more
I was disappointed when I got back in the car. Apparently they had spilled some oil. I had a burning oil smell in the car for a couple of days after. I haven’t been back since. I had been going to Lee Myles for 10 to 15 years. Hank Smith was the service adviser I worked with when I was using their service. He was fine; I just had problems with whoever worked on my car. I just was not happy with this last service. I have had oil changes at the dealership and never had the smell. My guess is someone just did some sloppy work.
Description of Work: They did an oil change and changed my tires.
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
punctuality
5.0
Response from Lee Myles Auto Care & Transmissions
Hi Member, we're so sorry to hear about your experience and sincerely would have liked the opportunity to make it right for you. We do our very best to ensure that we protect our customers' vehicles, but if a mistake happened, we'd want to make it right. You were a very good customer, and we do hate to lose you. If you'd give us a call by phone, perhaps we'd be able to make it up to you - no cost, of course.

    Contact information

    914 FERN AVE, Reading, PA 19607

    http://www.leemylesreading.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 12:00 PM

    Licensing

    Insured
    Licensed*

    Trade License Locale
    Pennsylvania
    Trade License Authority
    Automotive Service Excellence - ASE
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Auto Service,
    Auto Tires,
    Auto Inspections,
    Auto Radiators,
    Auto Transmission,
    Auto Mufflers

    FAQ

    Lee Myles Auto Care & Transmissions is currently rated 3.6 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 12:00 PM

    Lee Myles Auto Care & Transmissions accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Lee Myles Auto Care & Transmissions does not offer free project estimates.
    Yes, Lee Myles Auto Care & Transmissions offers eco-friendly accreditations.
    No, Lee Myles Auto Care & Transmissions does not offer a senior discount.
    No, Lee Myles Auto Care & Transmissions does not offer emergency services.
    Yes, Lee Myles Auto Care & Transmissions offers warranties.
    Lee Myles Auto Care & Transmissions offers the following services: Auto repair & maintenance - oil changes, engine changes, brakes, inspections, electrical & mechanical repairs. Transmission repair & rebuild.
    Auto body, Detailing

    Contact information

    914 FERN AVE, Reading, PA 19607

    http://www.leemylesreading.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 12:00 PM