At CertaPro Painters, our reputation is based on Certainty — your Certainty of a job well done. We focus on the details of every project — interior and exterior — and we focus on you, our client.
Interior & Exterior Painting. Deck Staining & Pressure Washing. Wallpaper Removal.
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
83% | ||
8% | ||
8% | ||
3% | ||
0% |
I won't hire them again. As I have looked at the work over the time they have done it I have had to have them come back and do some rework and I would like to have them come back again. Their work is supposed to be guaranteed, but I don't think I will ever hire them again in the future. There was nothing specific, I just think that they worked very fast and I think they worked too fast. I would rather have had them spend a little more time and a little more attention to detail. They wanted to get in, get out, just get the job done and get paid. The work shows that's how they operated. The could do a better job in the future and pay more attention to detail. Their responsiveness was good; they did come relatively quick.
"Hello, [Member Name Removed]. It disappoints me to hear about your experience. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. We will take your feedback into account as we work toward improving the way we do business. Our goal and commitment is to deliver 100% customer satisfaction. Nothing else will do. Our crews do work fact, but that does not mean we can sacrifice attention to detail, and as you said we responded quickly to fix the issue. Thank you for providing honest feedback. Knowing where we are missing the mark helps us tackle our weaknesses as we strive to be better every single day. If I can be of further assistance in re-mediating this matter would you reach out to me at your leisure by phone or via email. Thanks again for your honest feedback, Tim Meade"
"Thank you so much for your comments. We would love to say that we never have any issues, but that would be unrealistic. However infrequent they may be, we do believe that if a customer is not satisfied we run to the problem and will take whatever reasonable actions necessary to ensure your satisfaction with the finished product. We really appreciate you recognizing our commitment. Thank You"
"[member name removed], Thank you for your comments and feedback. We do our best to enure that every customer is satisfied with the service we provide and we are grateful that we have met or exceeded your expectations. Thank you for allowing us to serve you. It is great customers like you that make this business rewarding and worthwhile."
"[Member Name] I am sorry we did not meet your expectations on this project regarding our customer service. I would like to address your concerns that you have stated in this review. It is unfortunate and we apologize for our painter showing up late to your job. I am not sure how you scheduled 8:00 A.M. because we always use a window from 8:00 – 9:00. This is because often (and in your case) the painter was traveling from more than an hour away and had to stop at Sherwin Williams get supplies. We simply cannot predict traffic or how long we may have to stay at the store, so we do not schedule specific times, we schedule windows. We typically do not get paint in advance as it frequently causes confusion and can lead to mistakes. We have found that getting paint the day of the job reduces the number of errors and yields the best results from a customer satisfaction standpoint. Never-the-less, we did not show up between 8:00 and 9:00, we were 15 minutes late and we truly regret the inconvenience it caused. You also expressed concern about power washing. You are correct, our painters did not arrive at your home with a pressure washer. You will note on your proposal it specifically says “Most often a powerwash (occasionally a hand wash) to remove dirt and mildew so the new finish coat will adhere properly.” It is our standard procedure that on small jobs, like garage doors, personnel doors, fragile stucco, etc that we hand wash the surfaces. When our crew arrived, you stated that you wanted those areas powerwashed. In an effort to ensure your complete satisfaction, our supervisor left the job to go secure a power washer. Again, this is not our normal procedure, but in an effort to satisfy your request we took the extra time and effort to accommodate your request. It is not true that our supervisor never used a powerwasher before, he has more than 15 years of experience using a powerwasher and uses that equipment on the majority of the exterior jobs he performs. The job did take 6 ½ hours as opposed to 4 or 5, because we did leave to get a pressure washer, but it was completed on time and on the same day that we originally promised. Under normal circumstances, unless there is a need, we do not sand surfaces to be painted, we remove loose and chipped paint. We would be happy to remove old paint and sand to make the wood appear smooth if you would like, but obviously sanding and stripping takes a great deal more time and expense. Again, if you felt that our office and sales associate were unresponsive, we sincerely apologize. Please note that you did talk to our supervisor and our estimator telephonically on Monday 8/11. We believed that our discussion on Monday and offer to paint the door trim for free had alleviated the inconvenience you felt that you suffered and that you voiced in your email on that same day. Regarding the time and value of the work we performed to compensate for your inconvenience, you were quoted our standard charge for these items, not a time and material charge. By your own admission the painters work well together and did a “solid” job. They are a very good and very professional crew, they perform quality work quickly. It is surprising that you were satisfied with that concession initially and then became disgruntled because they performed the work quickly and efficiently. Once more, in your review and in your email to us, you state that you were pleased with the quality of work and work ethic of the painting crew. We sincerely regret that you felt you were inconvenienced and did not receive proper treatment from our office or sales associate. We work hard to ensure that every customer is satisfied with the service and quality that we provide."
"[member name removed], Thanks so much for your great comments. We constantly strive to provide the best customer service in the business and while we may not always hit the mark, it does not stop us from doing our very best every time. Hopefully, you feel the treatment you received was our norm, not an exception. Thank you for letting us serve you, we look forward to working with you again."
"[member name removed], I am sorry about any error you feel has been made with regards to the windows or window treatments. We have tried to call and contact you and left messages three times to see what we can do to correct any issues you may have, but we have gotten no response. We will be happy to come by and correct any issues."
"[member name removed], thanks for having us back again. We truly enjoy working with customers like you and look forward to serving you again. We strive to get our customers to say wow - we are glad you are satisfied."
"[member name removed], Thank you for your kind words. All of our crews work hard to ensure that all of our customers are part of the process and are satisfied with the final product. We know that attention to detail and communication is important and we try to ensure you are satisfied with both."
"Laura, Thank you for your comments. I am pleased that you were satisfied with the results of the project."
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