VALUE CITY FURNITURE

I bought a power recliner sofa and love seat (Monza) along with some other furniture from VCF falling for their quality assurance. I could have got the similar products elsewhere at much cheaper price but I paid extra hoping that it will last long and VCF will provide good services. But its not even 2 years of light use and leather started to thin and started to tear at places. Pretty poor quality. I was sold 5-year protection plan saying that anything happens, we will either fix it or replace it, no worries. But when I filed the claim about the defective leather (thinning & ripping apart), they rejected my claim saying that normal wear/tear is not covered in the warranty. This is totally unacceptable. Not only they charge extra for the products but also fool you by selling the so called "protection plan" which covers everything at the time of purchase but covers nothing when you actually file the claim. I made multiple attempts to post review on their website but they will not allow it. That's the reason you only see good reviews on their website because they do not allow negative reviews to be posted. After several months of posting a review on Google, they came back to me to say that Monza sectional will undergo issues I am facing, that is normal. So basically they admitted that they are building inferior quality products and they expect it fall apart within a couple of years of normal usage. And of course their warranty doesn't cover anything. I will never buy anything from them again. You be careful and buy at your own risk.

On 09/04/12 I purchased The Chandler Beige II Collection Sectional and extended protection plan from the VCF store in Robinson Twp. Pittsburgh, PA. After a few weeks I noticed that some of the stitching started to unravel and the cushions where we preferred to sit sunk considerably, no big deal.  In April 2014 when attempting to take apart the sectional to clean the living room my worst nightmare began.  The sectional unhooked properly however it would not pull apart. The reason for this was a metal rod poked threw the bi-cast leather from the left side of the sectional and straight into the right side. I contacted VCF in Monroeville, PA and a technician was sent to my home to check the problem. I was told by the technician that the issue could not be fixed and that I would need new bottoms for both pieces of the sectional and that I would be contacted when the parts arrived. After one month with no contact from VCF I called and was told that the parts are considered a special order and it takes 8 weeks to arrive. After 8 weeks I still had not heard from VCF therefore I called again and was told a manager needed to look into the issue and would call me the next morning. No call was received. I contacted VCF again and spoke with the Manager (Shelly) and was told she needed to speak with the technician who came out to the house.  When Shelly called back she stated the parts were never ordered as no one knew what the technician wanted ordered when the referral was received.  Makes me wonder why no one bothered to ask the technician what needed to be ordered 8 weeks prior and why 4 weeks ago when I called I was told the parts were ordered and  would take 8 weeks to arrive.  Shelly informed me the parts would be ordered immediately and I would be contacted when they arrived to have a technician come to my home to fix the couch. Two weeks later I received a call and set up an appointment for the technician to come to my home. The day before the technician was to arrive I received a call from VCF and was told they would need to come and take my furniture back to the warehouse to be repaired. I did not want this to happen as I did not trust the company to return my furniture after the experience I already had.  After speaking with a male manager I was finally offered a complete new sectional which was delivered on 08/16/14.  The delivery guys were great.  My current experience with the new couch is awful.  The new set smells badly of chemicals and now my eyes and throat burn. I can't stop sneezing and I am not able to sit or be in the same room as the furniture.  I am unable to contact the store as I was informed since I received a new set of furniture my extended warranty is no longer effective.  Now the search is on for a new set of living room furniture. I will not be returning to VCF in the future. The sad part is the sectional is beautiful and the one I received in Sept of 2012 did not off-gas like this one.

UPDATE: I also posted this same review with the BBB and was contacted by VCF.  The company offered to send me a replacement sectional couch which is scheduled for delivery next week.

I was shopping for something specific and they had exactly what I wanted. The salesman was nice. They delivered everything nicely and promptly. One of the chairs was loose and ended up breaking, but they are going to replace it under warranty. I didn't purchase an extended warranty so we'll see how this furniture stands in the next 5 years.

THE LEATHER STARTED TO TEAR, SO I CALLED THEM. THEY REPLACED THE ENTIRE LIVING ROOM WITH NEW BLACK LEATHER FURNITURE. THEY CALLED THE DAY BEFORE AND GAVE ME A TWO HOUR WINDOW. MY FURNITURE WAS MOVED AND EVERYTHING WAS PUT BACK IN PLACE.