Schultheis Bros

• Jim came out and present our options. The price was fair and they left our yard and driveway very clean.

I am very pleased with how professional the process was from start to finish. The receptionist who set up the initial free estimate was
extremely courteous and helpful with all my questions. When the salesman came to my home he was well informed and showed me a wide amount of options on his iPad and helped gear me towards finding the best brand
for my home.
The installation went smoothly and the installers were extremely informative showing me exactly how my new equipment and
thermostat work. After the installation was complete I was very surprised to receive a follow up call to ensure that I was satisfied
with the process.
I am also receiving a bid from their Roofing division and would recommend this company to anyone.

Although I had this service done in 2010 and beyond...  I recently joined Angie's List and wanted to make people aware of my experience. After the initial installation, the cables did not function properly. I contacted the company and eventually they "re-checked" the cables and stated that "nothing was wrong".  I called a third time after there was ice in the gutters and icicles hanging  from the roof when the company threatened to take me to court to pay the remaining balance.
I informed them numerous times I would pay as soon as the problem was rectified.
I contacted the electrician who helped with the installation. He agreed with me, they weren't working correctly and it must be a problem with the cables as the electrical aspect was fine. He had to send the company a letter indicating that the cables needed to be replaced.
After no response and a year later, I contacted the magistrate. We were scheduled for a hearing May 22, 2012. They wanted to settle "out-of court" and after my compilation of  a "new" contract I decided to do that as well. On January 3, 2013, I paid the balance and at this point they are functioning properly.
I also requested a one year warranty to which they obliged. Overall, I found them very  unprofessional and extremely difficult to work with.

We purchased a new, old home and the boiler had not been turned on for the season.  The initial service call was rescheduled so we were without heat in mid October for about a week.  The service technician that came out to get the furnace working was really outstanding and spent a lot of time working on the old boiler.
After about a week it became obvious that half of the house was not heating.  The technician that came out this time was really not helpful, told me it was airlocks and to bleed the radiators.  He called the company as he spent little time and thought there would not be a charge. The office told me there would be an additional fee as the first technician spent so much time at the home.  So I bleed the radiators for 2 days and ultimately had another company fix the problem which was not due to air locks.

After Jim gave me the estimate, they arrived on time every day for four days until the  job was complete. Clean up was very good.

All work was done quickly and professionally in all the projects listed above.   They continue to be our heating and A/C service provider of choice.
The only negative thing I can say is that on a couple of occasions there was a little confusion in their office getting us to the correct department.  But those were minor inconveniences.

We first called Schultheis in early November when our furnace began blowing cold air and producing a lot of water condensation. We were able to get a technician scheduled on the Monday following the weekend when the furnace began to fail. It was producing heat, but very little and was not able to keep the house above 64 degrees. The first Schultheis technician diagnosed the problem with the attached humidifier producing too much moisture. This, in turn had damaged the control board. He showed us the old board and the capacitor on the board that had been damaged by water. He replaced the control board and told us we would need a new humidifier and air cleaner but the work could wait until their slower season starting in the spring. Two weeks later, the furnace was blowing cold air again. Again it began on a weekend and we were able to get Schultheis to send out a technician on Monday. A different technician looked at the system this time and told us the ignitor was malfunctioning, probably also due to the excess condensation that had plagued the system two weeks earlier. He did not have a replacement ignitor for our particular system but said he would see if he could get a universal ignitor to work for us. After about ten minutes of effort, he was able to get the ignitor to work and we had heat again. Two weeks later, we had the same problem. This time when we called Schultheis, we relayed the diagnostic code, told them the brand name and model of our furnace and asked them to make sure whatever technician they send out have a proper replacement ignitor for our furnace. Again, we were able to get an appointment for Monday as the problem began on Saturday. This technician looked over the system, went out to his van and brought in and installed a compatible replacement ignitor. He said that the universal had been installed properly, but had failed due to a manufacturing defect. He did not charge us for the replacement part or for the service call. We appreciated that the technician had showed up with the requested part even though the ignitor may not have been the problem and that Schultheis had given our call a priority. We will definitely call them up this spring when we look to replace the air cleaner and humidifier.

They were very thorough, efficient and roof isn't leaking.

I give then a F rating and I would never tell a dog to use them for anything. They are a well known company and have a good reputation. Adam Schultheis  was the one that told me it wasn't under warranty and I don't know if he is the owner or just part of the family.  One time they were a little late but they did call me to tell me and that was fine because things happen. they were more or less here when they said they would be. They were here ten times but they showed up on time. It was just shotty business practices. They had to send out three people to inspect the job. Did they not trust the first guy or did they fire him? I just felt I got the run around. I am an easy going person and if you even make an effort to do what your supposed to do then I give you credit for it. I am in customer service too.

They don't charge me for labor and give me a discount on parts since I have a service contract with them. I've been using them for about 23 years. They always do a great job.

The salesman was very professional and explained things well.  They installed a new high-efficiency boiler (a European brand) that was half the size of the old boiler, hangs on the wall, and is about 95% efficient (as opposed to the old boiler that was about 67% efficient).  The new air vents (PVC piping) go out the basement wall, rather than through the chimney (which is falling down). The job was not cheap, but we got a substantial energy credit on our federal income taxes and our gas bills were basically cut in half!The workmen were quick and competent.  The only (minor) problem was that we had to have them come back and re-angle the exterior PVC  piping so it didn't stick out into the driveway.Would I recommend them?  Absolutely (and have).  Would I use them again?  Certainly.  Had I known about Angie's List back then I would have done this review much sooner.Oh, and after a year they called *us* in order to schedule a maintenance  check....

Excellent !!     (Please see the complete story above.)   Just a P.S. to the above comments .... Schulthies Brothers also was willing to work around my schedule.  They were very flexible and worked with me to get all the work done and done right.  I couldn't ask for anything more.
If, for some odd reason, somebody has had a bad experience with Schutheis Brothers, I'd be willing to bet it was the customer's fault not Schultheis Brothers.  Sometimes people just look for reasons to complain.

Vince was quick in checking over the air conditioner and assisting in getting it in the window.

They were professional and did a good job of cleaning up the yard after they completed the work. All debris and everything else was hauled away. They cleaned out my gutters while they were at it; this wasn't something I had asked for, which was nice. They did a professional job. They did good, I will use them again in the future.

Everything went very bad. They put all the wrong color of trim on the roof. The drip guard, and flashing was the wrong color. They ruined the aluminum trim on our windows. They didn't finish the job (they didn't put in the gutter guards). They damaged a lot of property by throwing shingles. They drove their vehicles through our bridge and they broke a light and chipped the cement. They threw tarps over our plants and burnt them. The biggest issue is that the roof is not finished. When they brought an expert, the owner and salesman, they agreed that the job was unacceptable. They said they would fix the issues. We went over all the damages and they agreed that they needed to be repaired as well. The sales person assured me that they would fix the issues once the materials were ordered and in. Once I submitted an estimate for the damages, I was told that they will not be repairing anything and the job was finished. I was willing to work with them and I was told that they were turning the matter over to the attorney. The attorney wrote a letter with the wrong contract price and wrong prices on the estimate for damages. The letter also threatened that I had 15 days to pay in full for the job even though they came and agreed that the job needed to be fixed as well as the damages.

The problem was mistakenly thought to be a bad trap on the boiler. Waited a week for the part (was told it would be fixed the next day) and after multiple calls finally repairman came and discovered it was not a bad trap but a rubber seal that had not been replaced correctly when the boiler was serviced for its yearly cleaning. (Schultheis had done the cleaning in late September) We paid for both calls but on further reflection felt that we should not have been charged for a problem that was caused by their service man. We called and spoke with Adam Schultheis and he seemed very nice and promised a call back. Got the call back a few days later and Adam said he had looked into the problem and offered to send the money back or extend our yearly maintainence contract. That was a very upfront thing to do as it would have been easier to simply keep the money! We have used Schutheis for 12 years and will continue to do so.

I called about 6 different HVAC companies on an emergency basis to look at our broken AC while my wife was 8 months pregnant. The guy did come out and he was pretty punctual, but after further research he had switched out a capacitor on my AC unit. It turned out the part he switched out he charged about $140 for it and I later found out the part cost about $10. He definitely gauged me for that and I'm pretty ticked off about it. I had called 7 different service providers and they were the only ones that could come out so that is a plus, but I definitely did appreciate the price gauging.

Didn't receive call from company to set up estimate appointment.

They were professional and informative. We haven't had the work done yet.

We had gutter and roof damage from the big storm, so needed the gutters replaced and the roof repaired. It was hard finding a roofer this summer as they are all busy. I had 3 people come out to give us estimates, and Schultheis was the only one that was able to do the work. We had old copper gutters, so we wanted to replace them with the same. Not a lot of roofers will do that anymore. Once we finally got the contract signed with them, it took a while for them to come out. They were supposed to call me before the came, but I never got a call. We looked out the window one day and realized we had new gutters. The gutters look and act great. Since I still haven't heard from them, I'm assuming they repaired the roof as well. I haven't called them because the people who answer the phones seem to not know what is going on, and it was difficult to get the actual roofer to call me back. I'm actually still waiting for the final bill too. I'm pleased with the work, but the communication from the company has been difficult.

They never returned our initial call.

The goal was to upgrade the existing HVAC system in the house, because ours was 16 years old and costing too much money in the winter and summer. The home improvement store was backing them, so we figured if things went wrong they would help us. We had a meeting with Mike Woods of Schultheis and the initial meeting was positive. Schultheis Brother Guarantee, is not guarantee at all. The below quotes are directly off of their web site. 1. Our commitment (spelled wrong on their web site) to excellence is evident in our motto: "We sell, We service, We care." We pride ourselves on our expertise, professionalism, and customer service. 2. At Schultheis Brothers, “the customer is always right” is not just another catchy phrase. The day of the install and everything was going wrong. They were suppose to be at my house at 8am Sharp. I got a call back from him around 9am and he said they were on their way. The guys finally showed up around 9:15, 1:15 minutes late. I had a long talk with Mike W. hesaid they were sorry and would not allow anything like this to happen again, if I decided to go with them. The price was good on the system and I was getting the top of the line Trane, so I went forward. The install day this time was smoother. The guys were pretty nice and on time. The only thing that I did not like is I would let them park in the driveway in the morning. The first day the main installer wanted to go on another job. I expressed my unhappiness with this, because when you are spending this much money they should be on site the entire time. I had to pack my baby in the car, drive my car to a special spot so he could come back in to the house, and they wait around to see when he returned so I could put my car back. I asked Mike W if there was anything I need to do or follow up on with the warranty or rebate, but he assured me no. I asked 3 times, YES 3 TIMES, he was laughing at me by the last time. He said the company would take care of everything and I was not to worry. The rebate was supposed to be processed in 4-6 weeks. The 9th week came and I got highly concerned. I emailed Mike W and he said he would take care of it and everything had processed. He then said it was Trane that was holding up the rebate. The Guest Relation person at Trane was dry in her approach and showed no care or concern that I was treated poorly. She looked into the paper work and found out the Schultheis never filed the paperwork. The local Trane office did not care either. I finally pushed Schultheis to pay me the rebate out of their own pocket and they agreed, after I got obstinate on the phone with Tom Davis, the manager at Schultheis.. In conclusion, the price was good, but they are late, will not follow through, do not understand the rules Trane sets out for paperwork/rebates, and their customer service is awful. I would not use Schultheis to install my system if I could do it again.

I signed a 2 year contract when they installed my HVAC. I did not read the details, but the service contracts are different. The one I signed evidently, did not include them cleaning anything, just to make sure that things were working properly. The people they sent kept telling me that they are glad that nothing is wrong, because they were not trained to fix anything. They installed the system in the house a year prior and they send people out to service it that cannot do any of the work. They were also not to clean anything, meanwhile the Trane Clean Air Effects is a major part of the system. They did help clean some things, but I was not happy that the contract excluded major parts of basic service and the people were not trained to fix anything if there were any issues. I would advise a homeowner to read your service contracts in detail and make sure if they send someone to your house that they are trained to fix your existing system if there are issues.

Despite concerns that their schedule was filling up fast, we got an appointment for soon after we called (in response to a reminder call). The technician arrived in the early part of the specified time period (9-5). He called before arriving, so that we were ready for him. The technician spent about 45 minutes, first in the basement at the furnace and then outside at the compressor unit. He cleaned up at both locations before leaving.

Office was quite unresponsive - took three phone calls and an e-mail to have an appointment 'set up.' I was advised that their rep would be here between 1:00 PM and 3:00 PM for the inspection. He never showed. When I called their office, the secretary was not aware that he had not shown - I told her to call him and cancel our appointment. I can't understand how - particularly in these economic times - a local business can be so unresponsive to a sales opportunity. If the rep were held up at an earlier stop, why couldn't he call to alert the customers remaining on the schedule so they can plan accordingly? Had such a call been made to me, I would have accomodated his need to reschedule.