OVERHEAD DOOR COMPANY OF GREATER PITTSBURGH

They were great, the door is the best I've ever had.

I had left the "man-door" open in case I was late getting there from work. They (Rich and Jarrod) were finishing up when I got there, and the door was functional. One of them had taken my multi-tip screwdriver and would have driven off with it if I hadn't wanted them to look at the light on the door that was flickering. I got it back. Others came for the second visit a week later. Each visit went well, and the door works very well, without any problems. They did a great job overall.

The inside  "flashing" of the garage was unfinished.  Overhead performed the work to finish that part of the framing and then installed the door.  They also installed amotion sensor  light inside the garage, and a keypad on the outside of the garage so I can open the door without the opener.  There is also a key in case of a power failure, although there is also a battery backup system.  They were prompt, and cleaned up all materials.  the installation was completed in one day.

They were very good. They came out and did the job quickly and were very professional.

Installer came when he said he would did the job and left

It went very well.

My door was getting stuck and making a loud grinding noise. I called a few garage door repair companies and his quote was the least expensive. He identified the problem based on my description and he quoted me a price on the phone. There were some missing teeth, as he suspected. He was prompt and very personable. The price matched his estimate. I would definitely recommend him.

See above.

I had used them three years before to put in a garage door.

Chris (residential sales) provided, via email in 1 day, a very competitive quote for the door I wanted. It was a real joy to use modern technology to inquire on home renovation. Most companies still operate in the 1960's. We scheduled a visit, at which time he confirmed my measurements, pointed out some problem areas, and finalized the purchase. He was professional, friendly, and knowledgeable about his product. The door was ordered and received in 2 weeks (very quick). The installer, Russ, did a first rate job. He even fixed our existing opener which made a very loud vibrating noise when used. The door operates very smoothly and is very quite. Fit and finish were first rate! He cleaned up all the debris and hauled it and the old door with track away. I am what some contractors might call a real pain because I have home construction and design background and therefore ask a lot of technical questions about there product and/or services. In short, a perfectionist.

Overall, we are very happy with our door. We had to wait over 6 weeks for the install (which was promised in 3 weeks upon purchase). No good reason for the delay was ever given. When it was installed, one of the panels was dented and had to be reordered, which took another month. Then we had to point out areas where the seal wasn't tight and the installer did fix these. We are now very happy with the door. It looks beautiful and has improved our curb appeal dramatically. It operates smoothly and quietly. We are very glad that we went for the more expensive thermoseal insulating door with double paned windows. Our garage and family room above it are much more comfortable temperature-wise. Overhead did listen and respond to our concerns to make everything right. We would recommend them.

EVERYTHING ABOUT THE OVERHEAD DOOR COMPANY WAS A GREAT EXPERIENCE, FROM CHRIS THE SALESMAN TO OUR INSTALLER. THERE WAS ABSOLUTELY NO PRESSURE TO BUY ANY PARTICULAR MODEL, OR TO BUY FROM THEM AT ALL. CHRIS THOROUGHLY EXPLAINED ALL OF THE AVAILABLE OPTIONS AND LET ME PICK WHAT I FELT WAS NECESSARY. HE ORDERED THE EQUIPMENT THE SAME DAY I PUT MY DEPOSIT DOWN, AND SAID INSTALLATION WOULD BE IN ABOUT 3, BUT MORE LIKELY, 4 WEEKS. ALMOST 4 WEEKS TO THE DATE HE SAID, THE DOORS WERE BEING INSTALLED. I COULDN'T BELIEVE THAT ONE MAN WOULD BE ABLE TO REMOVE OUR OLD, HEAVY WOODEN DOORS, BUT OUR INSTALLER DID. HE HAD TO RUN ELECTRICAL SERVICE TO THE DOORS, SINCE WE DID NOT HAVE AUTOMATIC DOOR OPENERS PREVIOUSLY. IN ADDITION, HE HAD A OFF-SET DOOR OPENER INSTALLATION (THIS IS WHERE THE OPENER HAD TO BE PLACED ALMOST AT ONE EDGE OF THE DOOR, DUE TO HVAC DUCT WORK IN THE WAY OF A CENTER PULL INSTALLATION). HE DID ALL OF THIS IN 8 HOURS - AND CLEANED UP EVERYTHING SPOTLESSLY. EXCELLENT COMPANY.

INSTALLING TECHNICIANS ARRIVED WITH THE DOOR ON TIME. THEY WERE NEAT AND COMPETENT. THEY CLEANED UP AS THE WORK PROGRESSED AND WHEN FINISHED THEY HAULED AWAY THE OLD DOOR FOR DISPOSAL AS AGREED. I WAS VERY PLEASED WITH THE PRODUCT AND THE WORK PERFORMED.

VERY ATTENTIVE TO DETAILS. COMMUNICATION WITH US WAS THOROUGH. WHEN PROBLEM OCCURRED, RESPONDED TO REPAIR PROMPTLY.

OVERHEAD DOOR RETURNED OUR INQUIRY CALL PROMPTLY AND SENT OUT A REPRESENTATIVE TO INFORM US OF THE MANY CHOICES AVAILABLE. AFTER WE PURCHASED THE DOORS THEY WERE INSTALLED AS SOON AS THEY WERE MANUFACTURED. THE INSTALLER WAS PROMPT AND COURTEOUS!