Mr. Appliance of Pittsburgh

Bottom line at Mr. Appliance? They don't return customer complaint phone calls and the customer is ALWAYS wrong. I specifically showed the assistant repairman which switch in the breaker box controlled the oven. Additionally, the breaker box switches are clearly marked. Several switches in addition to the one that needed to be turned off were switched off and left off when the job was complete. One of them was to my water heater. A day after the repairs were done, when I discovered that I had no hot water I checked and sure enough the breakers were in the off position. The water heater did not come back on so I had to call a plumber. I had to wait another day before the plumber could arrive. So two days without hot water. Fortunately, when the plumber opened up the water heater he found that it needed a reset, just the push of a button inside of the unit. It needed to be reset specifically because the power had been shut off at the breaker. Unfortunately, I of course, received a bill from the plumber. I contacted Mr. Appliance by phone to discuss the situation. I was immediately put on hold and then was eventually told that I'd receive a return telephone call right away to discuss the issue. It's been two weeks and I'm still waiting for that call. However when I left a negative review on YELP I received a response right away. It basically said that my breaker switches must've turned themselves off. Enjoy that plumbing bill.

This was a terrible experience. The repairman came in, looked at the inside door of my refrigerator, told me that the icemakers on this model of refrigerator break all the time, and that the repair was $710, but that no one ever gets it done due to the cost. HE DID NOT EVEN LOOK AT THE ICEMAKERS. For this, I paid $104. All of this "diagnosis" obviously could have been done over the phone. In addition, the repairman was one of the least friendly people I have ever had in our home. Do not hire these guys!

out of business

It never got off the ground! I submitted my request on June 3rd, received an email from Angie’s list that it had been submitted that day, and waited over a week. Never heard from the company. I just called (June 11th) and a recording came on stating because they had lost their last technician, they are not accepting any more service calls. It would have been nice to know that a week ago! Now I have to start my search/inquiry all over again. I would suggest Mr. Appliance of Pittsburgh be removed from your listings until they can adequately staff themselves to take on service calls.

Good job finished it in one visit

The problem was diagnosed correctly, a bad timer that controls the defrost cycle. The part was ordered and installed about ten days later. The refrigerator works great again!

Initially the repairs worked 5 months but then the issue came back. They came out a total of 4 times and replaced the main board and pressure sensor both twice. I am trying a different company.

First, I was glad that I was able to schedule an appointment within a few days instead of a couple of weeks. The day of the appointment I was notified by phone within the requested time frame that the technician was on his way to my place. The person from Mr. Appliance of Pittsburgh was very professional and knowledgeable. He was able to diagnose the problem pretty fast and provided me with a quote. I agreed on the price and he proceeded with the repairs immediately. At the end the washing machine was back in working conditions.

George called about 15 minutes ahead of time. Arrived on time and got right to work. He was able to diagnose the issue very quickly and confirmed that the igniter for the bake function was in fact not heating. He was able to replace the part and confirm that the part was functioning correctly. He then tested all of the functions of the range and confirmed that everything was in working order. He was also very good about explaining what he was doing and why he was doing it so if I ever felt the urge to do some DIY, I might actually have a chance of pulling it off!

Second trip needed for parts.

Very knowledgeable and polite. Adjusted Stove, no parts needed.

They kept me up to date as far as when the technician would arrive. He put booties over his shoes before entering, was friendly & professional, & got the dishwasher up and running in minutes.

Pretty well. Required a new electronic board. Unfortunately, the first one sent by the supplier, was not the correct one, so it took an extra week to repair. It would have been nice if they could have sent someone out a little earlier. It was 5 days before someone could take a look at the dryer, to even determine if could be fixed.

Found problem right away and had part in truck, fixed right away. Came a little later than 2 hour window, but over all satisfied.

It didn't go.

They were actually pretty good. The quality was good. The price is fair.

No comment....no response from the company.

Great! Very polite and helpful!

Serviceman determined the problem to be a broken thermostat. He was very courteous & knowledgeable. Unfortunately, the oven is 50 years and a new thermostat was not available so the repair couldn't be completed.

Excellent. The customer service over the phone when I was setting up the appointment was exceptional. The woman was very friendly and understanding. I was nine months pregnant with my fourth child, due to deliver any day, and without the use of my washing machine. She was able to get me on the schedule within the next day, maybe two. And the technician who came was professional, knowledgable and kind. The only negative comment I would make is that it was a little pricey, but you get what you pay for. They did an excellent job in a timely manner so it was worth it to me.

Went very well, had the part on his truck and fixed it quickly

Very professional, explained the problem to me, very knowledgeable, and affordable.  The work area was left nice and neat.

I called Mr. Appliance for a an in-warranty repair of a Bosch dishwasher. The dishwasher is making excessive noise. When they arrived, they informed me that they were going to look for broken glass and if they found it I would have to pay for the visit. They spent 10 minutes looking for the nonexistent glass and were quite disappointed that they did not find any. They turned on the dishwasher and decided the noise was tolerable. I explained that the noise was new and not what I paid for. They called Bosch to ask for advice. Bosch told them what needed to be repaired. They felt that Bosch did not know what they were talking about and then left without repairing anything.

Went very well. Very friendly, professional, and knowledgable.

Very well!