I will start off with the initial dealing with MHI Roofing in Bethel Park PA. Our Condo Community had all the roofs on 6 buildings of total 39 units re shingled in June of 2024 to the tune of nearly $140,000. They were fast and efficient. However, a few weeks down the road we had some issues with items that should have been done as requested. Called the Site Supervisor, Cam Kinnee, submitted the service request, and it took over a month to get this service done and completed. A few weeks later, we had heavy winds and a flue cap blow off, mind you, these flue caps were original from 1974 and were in horrible shape. They should have been replaced, but MHI just painted the old ones. So, I contact Cam Kinnee again, he schedules service, this took another month to get this taken care of, or so I thought. Fast forward to January 2025, some winds blew another flue cap off, I contacted Cam Kinnee once more, he was unable to do anything, as he was in a training class. During my wait for him to return my message from Jan 22, 2025 to Feb 3, 2025. Still not service on the first flue cap by the way!... March 11, 2025 another flue cap on another unit had blown off. I contacted Cam once again, he said he would let his office know. I get a response from Cam informing me that he no longer works for MHI Roofing. Since then I have called MHI numbers about 20 times at MHI Office in Mt Lebanon, I have left messages, no returned calls, no one answers the phone... I am so frustrated with MHI. If you plan to use this company... Please reconsider... Once they have your money they do not service their work! Very disappointed! BEWARE OF MHI!!

They did a terrific job took half a day guys where great very pleasant clean up almost could tell they where here

Caleb was very knowledgeable on what my roof needed. Caleb recommended that the whole roof be replaced and I agreed was thinking of a metal roof just put over the original and didn’t realize the extra weight that was added to that so glad he talked me out of it.

MHI exceeded expectations! Had a minor leak during strong winds, which indicated our original roof urgently required replacement. Recommended by a coworker, MHI proved exceptional. Transparent throughout, they provided ample visuals, expertly addressed queries, and detailed the roofing process, our roof's condition, available solutions, and financing options. Communication was seamless, accommodating calls or texts. They completed the roof and gazebo replacement in just one day. For comprehensive service, choose MHI. I wholeheartedly endorse them and am willing to share my positive experience with anyone interested.

MHI Roofing were great to work with. Very professional, fast and guy's that did the work couldn't have been nicer. I highly recommend them!

To Begin, I am a certified Building Enclosure Senior Project Manager who works on multiple projects for private and government projects. My expertise is to ensure that contractors and sub-contractors perform their obligations as required by using project specifications, manufacture recommendations and project requirements. I am fully qualified to ensure that during construction projects the installer follows all procedures, whether stated in your contract, project specifications or local area codes. I give you this information in hopes that you will take my review seriously, and that you understand I am here to protect the owner of the project requesting services. My experience with MHI started off on a high note with their salesman Cam. He presented himself as a professional and after providing me details (which I will share with you shortly) convinced me to spend an exceptional amount of money on their services. Day 1 - Scheduling occurred as Cam suggested during the initial sales pitch. However, once the team showed up on site everything went downhill. During my initial conversation with Cam, he asked me what was the most important aspect of the project to me? Being in this industry (and many of you already know) finding a contractor who will provide the services that have been solicited after an agreement has been made and following through on that agreement is hard to come by. What was most important to me, was having a supervisor on site at all times during the installation to make sure the material was correct, to ensure that the install occur properly and according to manufacturer’s recommendations was very important to me, because I am completely aware of how contractors and sub-contractors want to rush the install cut corners. To be frank, this did not happen. On day one the installers arrived at 7 am. The removal of the old roof did not occur until 8 am and when they started, MHI supervision had not arrived. A few tarps were laid at the bottom of the house, but no care was given to the house, or the landscaping around the house. As slate singles were removed from the main roof, debris was going everywhere. My neighbor’s car, which was parked in the driveway was almost hit multiple times. I communicated to MHI that the process had started and the response I received was and I quote (I have the text message screen shot) @ 8:13am "Hi good morning! There was some traffic, so I'll be there in about 20 mins". After several near misses with the neighbor’s car I text again @ 8:34, "you need to be here. I cannot have the singles hitting the neighbor’s driveway". Minutes later the supervisor arrived and displayed little to no urgency or regard to my concerns. As he explained to me, he went to ask my neighbor to move their vehicle forward a bit, and they were already coming out of the house with concern and moved their vehicle completely away from the project. To be kind, they were outraged. It was my expectation that no work was to start until the supervisor ensured if was safe to do so. Let me be clear for you, there was no care or concern taken for my property or my neighbor’s property prior to the job starting. After arrival, not much changed. Single flew off the roof with little regard where they went, shrubs, trees, driveways, etc. Although oversite was there, there was no oversite that occurred. And please keep in mind, oversight is my job, and it is what I do for a career. During the removal and installation multiple areas of my property were damaged. I have all new vinyl windows and all four dormer windows where scratched and one screen window was ripped. There was one small area that had newly planted shrubs and grass with straw on top that was trampled. My back porch was not covered, my grill was hit with multiple singles, and was a complete mess. When these issues were identified at 3:15- 330 pm by myself, i went to inform the onsite supervisor and I found out that he had left. I immediately called him and asked where he was and told him of the issues and he apologized, stating that there would be traffic going home and he needed to leave. Mind you, the roofers continued installation and where onsite until about 730 - 800 pm. At this point I called Cam to tell him what was happening, and his response was, "I guess we should have had someone who lives closer work that project". Now, in my profession, this is not a acceptable answer. If workers are onsite, supervision needs to be there, especially when it is conveyed that that services will be provided. Later on in the evening the installers came to me to let me know that they did not have enough material to finish and that they needed more material. I was unsure if they would be able to get the material for the next day and because the installers did not speak English it was difficult to communicate. I called the supervisor and Cam, and the responses were agitated as if I was bothering them. This was completely an unprofessional way to communicate to a client and I have not witnessed this type of unprofessionalism in my career. After the onsite installers tried to confirm with me that they would have the material in the morning, the supervisor and Cam relayed to me that they would make sure more material would be onsite in the morning. Keep in mind, this took up 4 hours of my time on the first day. Day 2- As was the previous day the installers showed up at 7 am. MHI supervision did not arrive on site until 1030. Materials showed up at 815 am with additional installers. Again, almost 4 hours with no onsite supervision as pitched during the initial contract negotiations with Cam. Once a majority of the install was complete, I started to inspect the installation (most likely to the surprise of the entire MHI team) I started to notice poor craftsmanship in their work on the gutter boxes. I have since been receiving information from the manufacturer on proper installation procedures and I noticed discrepancies. This review is not about the quality of installation or material provided, rather the professionalism of MHI employees. I will be submitting subsequent reviews detailing the installation process and how it is contrary to the manufacturer's recommendation and the continued interactions with MHI to repair the damage to my property. This review is strictly about the professionalism, or lack of, that was displayed during the installation process. Let’s be clear, prior to this review and the installation being "completed" I requested from the site supervisor, when he was there, that someone contact me to discuss these issues. No Call. I called Cam, no answer. I texted him and asked if he could call me at his earliest convenience, no response. After several more calls to him, he finally answered angerly and ridiculed me for call him because he was busy. I stated to him, the professional thing to do would have been to acknowledge my call/text with a statement that he would be in touch shortly. From this point on, there has been a complete lack of professionalism and willingness to address my concerns. When I told Cam about my concerns of the damage and the lack of supervision, he stated to me that from what he could see from pics (assuming those came from the onsite supervisor) that I have a great roof installed. Like he was trying to sell it to me again. Complete disconnect from the issues brought up. Subsequently I received an email with drone pictures showing the roof and the gutter boxes only, after the installation was complete. I can only imagine this is his attempt to show me a "great roof" when in reality my concerns are with the damage to the property (i.e. windows, and landscaping) and the poor craftsmanship of installation which cannot be seen from a drone 25 - 30 feet in the air. I will be submitting to them a detailed Building Enclosure Installation Report that identifies the issues though I doubt they will take much concern over it. I am fully prepared to take any and all legal action that I need to remedy the situation. My hopes are that you will read this review and the others that are to come in regard to following procedure, craftsmanship a

Pending, need to set a date to do the work.

Connor was an absolute professional and courteous. He made my mom feel at ease and fully informed her of everything that he noticed and pointed out flaws that other companies did not. The crew that came out to do the roof worked all day to get the roof done and it looks awesome. They even went above and beyond and helped my mother with some other issues that she was trying to take care of herself. Awesome company that doesn’t just talk the talk but walks the walk.

Perfect. Quick and professional

The estimated cost/payment plan was within our budget. Our agent was very helpful and knowledgeable which made our decision easier.

Amazing from Star to finish. Everything turned out exactly as promised by Drew Kinnee!

Great work. Professional Worked diligent to finish quickly, found leak didn't know about

Chance Decker was super professional and knowledgeable. His expertise and plain spoken language was refreshing. He was always a few minutes early and prepared for each step. His willingness to assist us during this stressful time with the damage and the insurance company was fantastic. I would definitely call him again.

Great! Our 25 year old roof looks a decade younger.

I am happy with the service provided by MHI Roofing. Very professional team did the roof and gutters replaced in 2 days. Thanks Cam, Caleb and the Team! Highly recommend!

So far so good!

It went very well. Timely response, and quality work.

They were very professional and very thorough. They did an excellent job. The job only took hours to complete. I was very impressed. They even cleaned up everything when they were finished...I couldn't have hired a better company. Zach and his crew are the best!

Drew came to evaluate and make recommendation for repair. Explained process, timeliness. and pricing thoroughly. Very professional

I got a response within minutes of requesting a quote. A time was set up for someone to come out, and they called the day before to confirm. Two of the company's employees came out the day they were scheduled, took photos while up on the roof to show details of the damage and what would need to be done to complete the repairs beyond just covering the damaged areas, which was done that day. Cory went over the details of what would need to be done, the approximate time frame of when the would be done (it has not been done yet), and financing options.

Zack showed up as scheduled. Provided a fair quote. We have used Meredith Contractors before. They are reputable, show up as scheduled, and do great work.

MHI did an excellent job with my roof. They were all very professional and courteous. I was even able to have it installed while I was on vacation. The team sent pictures and texted me updates. The roof and gutters all look great. As a bonus, the prices were the best of the three quotes I received from various companies.

Misrepresented the job they were going to do and what they did was not indicated in the signed contract. We had to call the roof material manufacturer/supplier to get involved. Finally resolved as described in contract. Now a few months later we have critter sounds in our attic. Spoke to exterminator who, once we told him we just had a new roof he suggested we first ask roofer to come back as they might not have properly sealed one of the vents. Called MHI and they emailed us that they will check new roof for $350.00. After paying $12,000 a few months ago for a new roof we cannot believe they will not come out to see if they need to repair their job. Selling is one thing but if you dont offer customers quality customer service after installation it does not say much for your company's ethics or interest in customer service.

From the very beginning to when they pulled out of our driveway, it was such an easy process. We got multiple quotes, but Zack’s pitch was the most informative. He was honest about what we needed done and didn’t try to upsell us on anything. Our original date was postponed because of weather, but rescheduled just two days later. Our project manager, Adam, kept us up to date on the progress, sent us drone photos, and walked around the house with us to explain everything. By far the best price for what you get out of all the quotes we got. Overall great company. Would definitely use them again.

These guys are brilliant. They have done a fantastic job, and I would highly recommend them.