Matt Mertz Plumbing Trenchless Sewer Repair Expert

Joe was in contact by phone with ETA. Once there he inquired about problem or concern. Went right to work and was able to tell us there were roots in the septic pipe causing blockage and drain issues. Gave us a DVD of test and marked exact area in garage where problem is. Also gave us estimate on proper repair. So glad we did this as it is a significant issue that needs repaired and we could have closed on house not knowing this. They were able to get us an appointment quickly within our contract time frame also. Highly recommend. Will use in the future if need to.

I had recently moved to the neighborhood and we found there were root build ups in the drainage system.  We got Matt Mertz plumbing to come out, they called and scheduled and were there exactly on time within two days of the initial call. 
The drain cleaning was amazingly painless, and the specialist a true professional.  He showed me exactly the problem, offered several recommendations, and was clear about the cost of each one.  
He cleaned the drain and provided a root treatment that has so far been great.  He also cleaned everything up which was a great bonus.

First call was made for drain cleaning because we thought that was the initial problem. Joe came out and did a quick 25' snake into the drain and was getting stuck. Determined that 90 degree elbow under ground was most likely backed up/rotted. Gave us estimate at this time for work involved to replace the iron stack with PVC. Also mentioned to us that homeowner's might cover (didn't not even think about this at first). I signed paperwork to have work scheduled and to agree to the estimate. (We did get homeowners to cover it BTW). Got a call the next day to have work done the following day. Dispatch said that they would arrive between 8:30 and 9:30. I got a call that morning around 8:45 to say they would be here no later than 9:15. They got here right at that time. Jim (not sure of other guy's name) did the work. EXTREMELY professional, informational, convenient, nice, knowledgeable, efficient, clean!! Pretty much anything great you can say about these guys can be inserted here. Since I had to document everything for insurance, they would pause at each step to make sure I can take pictures. Joe was correct with his diagnosis that the elbow was causing the issues. COMPLETELY filled with black sludge only leaving about a half inch hole for water to get through. They even gave me a DVD video of the sewers!! All work in total took about 7 hours. I had absolutely NO PROBLEMS with these guys and would definitely be calling them for ANY and ALL future plumbing needs. I would recommend the same for everyone else!!

Excellent Service!  Top notch quality from the friendliness of the secretary to the promptness of Joe Blume (Drain Specialist), who did a quick and professional job.  They even give you a DVD video of the actual process afterward.  Great job, guys!  I will definitely consider you in the future, if I need further plumbing done!

Their HVAC service was excellent.

I have used them for plumbing in the past with great results and now used for HVAC.

It went really well...Nobody wants to have their front yard dug up to replace a cracked sewer pipe but if you have to we would highly recommend Matt Mertz Plumbing to do it. It is good to know that in this day and age one can still find professionals who take pride in their work...

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They're very good. They got the job done, it looks good. Everything has been working since.

Very neat and professional team. Very pleasant and responsive.

They were awesome. Fast, personable, and professional.

I love Matt Mertz plumbing..from first phone call to schedule appointment to final visit. Receptionist/scheduler friendly and helpful.  Very accommodating to try to meet your schedule. Have had multiple visits over 5 years and have never been disappointed. Fixed outside drains as well as inside plumbing issues. Always on time. Always friendly. Always fixes the problem.

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Initially I wanted Hunter to remove the old lid and clean the drum trap, install a new lid, and install a new faucet assembly for the bathtub. Hunter found the old trap was too rusted to salvage and work properly, and the clogged drain needed to be replaced. He cut out completely the drum trap, the waste and overflow, the tub drain, and anchored the vent stack.

Next he installed a complete new drain, waste and overflow. Finally he installed the new Central Brass fixture I supplied. 

Everything went well and no leaks!

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Plumbers arrived on schedule, removed old plumbing in basement to main sewer and replaced all with new.  Old plumbing was functional but installed incorrectly, so Chris and team removed it, designed the proper plumbing, and did all the installation in one day.

I am very satisfied with the response and repair, very professional, and will last the life of the property.

This is my second major job done by Matt Mertz, and I will call them again when I need more professional plumbing work.

Called matt mertz for a issue with our plumbing was backing up they came out and it was found that that they had to dig the quote was for 2500 we had this problem before we had another company perform camera view tell us we'll need pipes replaced so I knew they wasn't trying to hustle us so we agreed to get the work done they came back Friday so they dug to the pipes and cut a hole in it to see what the issue may be better come to find out we needed the hole sewer line replaced the house is old and has very old pipes so that cost and additional 6000.so this company does not have any payment plans or financial help so you better have homeowner insurance that night after they left my wife and kids started getting sick vomiting and diarrhea so i checked the basement and the pipe that they cut open was not covered so raw sewage was passing threw the uncovered pipe it was brought to there attention and it was played off like that happens sometimes so I covered the pipe myself they finished the job that next Saturday the price was 8500 but there was a coupon for 500 off I wanted to see if they would mention that coupon which they did not so I did so 8000 was the final price I when into our basement and they did not replace my wood paneling that covered the pipes against the wall and the things that was in the basement was not covered with plastic so all our stuff needs washed and wiped off from all the dust from them digging overall the service was ok I might use them again if we do I will be supervising them better

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A plumber came on Sunday night as the floor drain in my garage backed up.  He tried to rout out from the floor drain, but couldn't get through the clog.  He kept getting dirt.  He tried several other things, but to no avail.  He did manage to figure out that the kitchen, first floor bathroom and the washing machine all were on that drain, so we couldn't use any water or toilets from those rooms.  Very inconvenient. After about 90 minutes he said that he couldn't fix it tonight.  He said that the next step is to get a camera and see what the problem was.  He asked when I was available and told the next day.  He said someone should be able to come out and the office would call me to tell me when.
The next day I took off from work and waited for the plumber to arrive.  By 1:30 having not heard from their office I called and spoke to the person there.  She said the earliest someone could come is the next day at 4:00 pm.  I told her that the plumber from yesterday said someone  would come today so I took the day off.  She said that she doesn't know why he would tell me that as she does all the scheduling.  I told her that I took the day off work.  She said that she will talk to the plumber and make sure that he does not do that again.  I said that was fine, but it doesn't help my situation.  I told her for the third time that I took the day off work.  Finally she said she was sorry.   I booked the plumber for the next day, which meant another day off work.  In the mean time, my wife got the name of another plumbing company from her friend and I called them.  They came out that day 2 hours later and diagnosed the problem in about 30 minutes.  A broken floor trap.

Appreciate the response below and the corrections to my a report.  There are 2 main points that you missed.  First, I would have appreciated an apology right away when I told you that I took a day off work.  That is proper customer service.  Second, the other plumber diagnosed the problem almost immediately.  He did not need a camera to figure it out.

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I can't begin to tell how grateful I am to Matt Mertz of
Matt Mertz Plumbing, Inc .  Let me tell
you why:
I purchased a home in O'Hara Township on Fox Chapel Road
which is a wide stretch close to Rout 28. 
The house had failed a dye test  4
years ago and the house sat empty for these years.  The Township said the sewage line would have
to be replaced to the main.  Before I
closed, I took the recommendation of my realtor and hired a relatively new
plumbing company.  They did the work to
the street, made a mess of the sidewalk and yard and replaced the sewage line
only  to the street.  The Township informed them (again) that the
line was taking in water at the main (the wye was too parallel to the main).  They informed me they did not have the
capability to handle the situation and wanted to get out of their contract.
The line runs under Fox Chapel Road and the county wanted me
to pave 20 feet of road if we did the repairs by digging up the line.  I was devastated at the cost of repaving a
large section of road.
Matt Mertz thought the problem through and came up with the
ingenious solution of shutting off O'Hara's main sewage line and pumping out
the line into Fox Chapel's which was in the vicinity.  Both the Township and Fox Chapel Borough
graciously permitted this and Matt was able to put in a liner without digging
up the road!
He could have taken the easy way out but instead he was
concerned for my plight and worked out a most brilliant solution at a reason
able price.
I am indebted to Matt and thank him for saving the day for
me!

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