JRB was very polite over the phone, and returned calls promptly.  They showed up on time the day of the appointment, were pleasant and professional.  I will use them again next year.

I bought a discounted Furnace Inspection, Tune-Up and Cleaning and was
able to schedule the work within a very reasonable amount of time. Two
workers came to complete the inspection, and they seemed to be quite
knowledgeable. The services were completed quickly, and they made sure
to explain what I needed to know about our furnace. I had a problem with
an odd rattling sound and the fix but turned out to be very simple and
free. I'd highly recommend them.

I have only purchased the coupon for the A/C tuneup and inspection. I was not able to use the coupon before the expiration date and cold weather hit - they have been willing to work with me to still get my value from the coupon.

Did a thorough job. Would reccomend. Were supposed to call back later with an estimate for other work, but never got back to us. So we will be looking for someone else. Otherwise, a good experience.

Showed up on time, very polite, did the job.  Very satisfied.

They came for an overall check and it went well.   And also came back later to do a little repair.

I awoke to find my furnace in a puddle of water. I called JRB for their good reviews on AL and decided to have them come out because they could come later that same day, around 6-8pm.  No one else could come that same day that I contacted.  In the meantime, I consulted the internet and my furnace booklet and found that the pattern of blinking lights on the furnace said the problem was a blocked drain or vent or condensate line.  If I turned the furnace on, I could hear water gurgling.  I checked the vents and the drains as best I could, but I did not want to dismantle anything since all the pipes were glued together.  I figured that's why I called in the experts.
JRB called sometime in the mid-afternoon to let me know they were running late by a few hours, but they would still be out that day.  Two guys arrived at 830pm.  I told them what I had figured out, particularly about the furnace lights indicating something was blocked.  My drain line is white PVC with several 90 degree bends running to floor level where it transitioned to green garden hose that ran about 6 feet to a floor drain.  You cannot see through it to see if there are any stoppages, and there is only one vent close to the start of the pipe at the highest point at the furnace, so no real places to see in or use as a clean-out port.  One of the guys took a flashlight and looked up the end of the garden hose and said it was clear.  The vent also no longer had any standing water below it, but the furnace had been off almost 12 hours and it had been very slowly draining all day.  They did not pour water down the drain tube to test that it was actually draining properly.
The gurgling noise I heard was from the inducer motor.  There was water inside of the housing.  They said the motor was not spinning at the RPMs it was supposed to and could not get the condensation out and that was why the furnace was not working.  They told me the motor would be expensive and they could call tomorrow to find out availability, etc, and all I owed them was for the visit and diagnosis.  The next afternoon they called and told me the part, with 1 year warranty and installation, would be ~$580.  Not aware of any other options at the time, I said OK, and they said they would keep me updated.  I again consulted the internet and found the exact part for $160, and with 1-day rush shipping with Saturday delivery, it was still ~1/3 of the cost I was quoted.  The online part was brand new and had a 1  year warranty, so I decided to give it a shot.
Saturday morning the part was delivered.  Half an hour later we had heat.  Half an hour after that the exact same problem occurred with the new motor BECAUSE THE DRAIN LINE WAS CLOGGED.  As soon as the water level got to a certain level inside the housing, the motor would slow down.  The drain line was clogged with hard water crud where the PVC transitioned to garden hose because there was a 90 degree bend combined with several reducing adapters, and the garden hose was also a smaller diameter.  My husband spent $30 on new larger clear tubing to replace the garden hose and some better non-reducing threaded adapters for easy cleaning later.  Furnace has been working perfectly since.  The old "bad" inducer motor was tested and it is working fine.  I guess we now have a spare. I am just glad I only paid $240 rather than almost $600 for a part we didn't actually need.

Excellent- men were professional and pleasant.  Company was very responsive- they set up an appointment with me on a date that was convenient and was clear about the process and times of the visit.  I'd call them again for sure.

The appointment was scheduled in a timely fashion and convenient to my available time off.  JRB arrived on time, completed the work quickly and efficiently at the price quoted. I was given good service as well as recommendations for future care. Overall I would recommend JRB to anyone needs furnace service work.

Techs arrived as scheduled and serviced two furnaces. Also identified faulty capacitor on air conditioning compressor. Minor repair saved me alot of money and prevented need to replace the unit.

The two men arrived promptly and were friendly, courteous and informative. They told me that they are all about educatiing their customers and they were right. They were able to tell me a lot about my existing furnace and taught me about furnace filters.
I had questions about some vents in my living room and they were able to show me that the vents were actually adjustable and that I didn't need new vents after all.  I asked for advice about improving the cooling of my top floor and they need to come back in the Spring when the temperature is warmer to assess the situation. I will definitely have them return then. I am so glad to have found JRB Heating and Cooling. I have already referred them to some friends and will continue to do so.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

It went great.  I believe, I already said how it went from start to finish above, so I don't want to be repetitive here.  I highly recommend JRB Heating and Cooling.  The owner, Jeff, is knowledgeable, accommodating, conversant and polite.  A really great small business owner.

I used an Angie's List Big Deal coupon for this purchase. I called prior to get more details about the offer and humidifier and they answered all questions and set up an appt quickly. They arrived in a timely manner, were very pleasant and did a great job of explaining everything in detail. Patiently answered my questions and made
recommendations for upkeep of the furnace and boiler. They noticed a gas
leak on the boiler and fixed it themselves. Left everything clean and did the job quickly.
Would use again for sure!

After leaving a message for JRB, I was contacted by Jeff in a very timely manner.  I scheduled an appointment for two weeks in the
future and JRB showed up on time with adequate notice beforehand.  As an owner of an older house (65 years), with what is
probably the original furnace, I am always skeptical when service people offer a low price to inspect equipment.  My cynical nature
always feels that I am going to be told about some horrendous problem and the repair or replacement cost will be astronomical.
I was very please that JRB performed the services requested with no other charges or scare tactics.  Kudos to Jeff and crew for being
very professional.  I would be pleased to recommend them to anyone and will be using them in the future for any problems that might
occur.

Service inspection went well overall with coverage of items inspected done by owner and assistant in an orderly fashion. Specific dos and don'ts cannot be recalled and do not stand out at this time more than 6 months later.

I purchased a Big Deal Coupon for a furnace tune-up, called the day I purchased it, and was scheduled for approximately 2 weeks later.  I received a confirmation call the day before the service.  The men showed up on time, and were courteous and professional.  They completed the service in less than an hour.  They showed me the existing furnace filter (which clearly needed to be replaced), and installed a new one for me.  They taught me how to do that myself in the future.  They also wrote up an estimate for a new furnace, which was unprompted, but could possibly be necessary in the next few years given the age of my furnace.  The estimate was actually less than I expected.  If I need to replace the furnace at some point, I will certainly call them first.

My wife and I were very impressed with the workers professionalism and manners. They explained all of the wok that they were going to do and answered all of the questions that i had. They even gave us tips to help keep our  heating costs down. We will have them return and will definitely consider them for any future work or HVAC replacement we need to have done.

Everything seemed to go well. I don't have any complaints.

Very professional service.  Appointment was made quickly.  Two men arrived to do the job which they did quickly and efficiently.  They supplied us with a new filter and determined that everything was in order.  They cleaned everything up before they left.

Satisfied with results. Explained options for a furnace replacement upgrade.

They did a great job.  I will be using them again in the future for a furnace replacement.

They arrived as scheduled.  Accomplished the service as described in their special.  Jeff answered numerous questions that I asked.  He was going to e-mail me details of their maintenance program.  This I have not received.  Otherwise, visit went well.

2 Service Men came to my house.  They told me over the phone that the inspecition/service could take 30 mins to 1 hour, however, I think they were done in 20 mins.  They took the time to show me important features of the furnace, where filters go, and how to shut it off if necessary. 
They were very professional and efficent. 
IF there is any "down" side, it is they told me they usually change furnace filters, but mine didn't need it.  I wish they could have left new filters behind as part of the service to me, since most other people get them anyway.  But otherwise, everything was great!

  Professional, fast, polite.  Answered questions .

 I would use their services again.

They arrived on time, were very pleasant and did their work in a very efficient manner.
I don't remember what the "special" price was, so I put down $70.00, which is not far from the case I am sure.  Whatever it was, I thought it was reasonable.  I had not had anyone in to check the furnace in several years.