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FERRA'S AUTOMOTIVE SERVICES

Founded 1945 • With Angi since August 2007

3.7

(3) Verified Reviews

Business Details

Phone Number

Address

1315 MAIN ST

Pittsburgh, PA 15215

Description

A.S.E.CERTIFIED TECHNICIANS, WRECKMASTER CERTIFIED TOW TRUCK OPERATORS, AAA APPROVED AUTO REPAIR, MEMBER OF AUTOMOTIVE SERVICE PROVIDERS OF PENNSYLVANIA, PENNSYLVANIA TOWING ASSOCIATION, TOWING AND RECOVERY ASSOCIATION OF AMERICA, BETTER BUSINESS BUREAU. SAME LOCATION , SAME PHONE NUMBER SINCE 1945....

Verified Reviews

A few reviews for this pro...
5.0

02/08/2016


Anna V.

Very helpful and professional! Detailed explanation of charges and reasonable and honest. The driver checked out car making sure it needed to be towed then towed it to our mechanic.

Description of Work
Check and tow our behicle

Category auto repair,towing

5.0

09/24/2013


Sarah K.

They are always professional, prompt, and deliver expertise in their field.

Description of Work
My family has used Ferra's for many many years for all of their auto services.

Category auto body repair,auto repair,car tires,towing,car inspections

1.0

08/18/2007


LISA B.

CALLED THIS GARAGE TO INQUIRE ABOUT HAVING ANOTHER TOW COMPANY BRING THE VEHICLE BACK TO A GARAGE CLOSER TO HOME. THE BILL FOR THE TOWING ALONE WAS 4165 WHICH WAS EXCESSIVE. STORAGE FEE FOR 12 HOURS BROUGHT THE TOTAL TO $200. GEORGE, THE DISPATCHER WHO ANSWERED THE PHONE, WAS EXTREMELY RUDE THROUGHOUT BOTH CALLS THAT WE MADE TO THE FACILITY TO ARRANGE FOR TOWING - WHEN WE DESCRIBED THE CAR, HE LAUGHED AND SAID, "OH, THAT'S JUST JUNK." WE ASKED WHAT HE MEANT AND HE SAID, "THAT CAR'S WORTHLESS, IT WILL COST $4 TO 5 THOUSAND TO FIX, YOU SHOULD JUST FORGET IT." (I CHECKED WITH THE FORD DEALER WHO SAID THAT IT WOULD COST ABOUT $1000 TO FIX THE CAR.) HIS ATTITUDE WAS CONDESCENDING AND UNCOOPERATIVE THROUGHOUT DEALING WITH HIM.

Description of Work
AUTO WAS IN A MINOR ACCIDENT, WAS TOWED ABOUT 1 MILE FROM THE SCENE TO THIS GARAGE. THERE WAS NO BODY OR MECHANICAL DAMAGE IN THE LOW-SPEED ACCIDENT, BUT THE AIR BAGS DEPLOYED AND SHATTERED THE WINDSHIELD.

Category towing

Service Provider Response

WE HAVE BEEN IN THE SAME BUSINESS,SAME ADDRESS AND PHONE NUMBER FOR OVER 60 YEARS WE ARE A AAA APPROVED SHOP. WE HAVE NO COMPLAINTS WITH THE BETTER BUSINESS BUREAU OR CONSUMER PROTECTION DIVISION. BUT EVEN ONE COMPLAINT IS A CONCERN. WE WERE DISPATCHED BY THE POLICE DEPT. TO TOW THIS VEHICLE FROM AN ACCIDENT THAT HAPPENED CLOSE TO MIDNIGHT. WHEN THE POLICE CALL WE HAVE TO DROP EVERYTHING AND RESPOND IN 15 MINUTES. WE USUALLY HAVE TO DO SOME LABOR TO TOW, WAIT FOR EMERGENCY PERSONNEL TO COMPLETE THEIR DUTIES AND CLEAN THE AREA OF ANY DEBRIS. WE ARE WELL AWARE OF WHAT IT COSTS TO SEND A TRUCK THAT COSTS $60,000 AND AN OPERATOR WHO IS GUARANTEED A MINIMUM OF 2 HOURS WITH FULL BENEFITS. WE CHARGE A SET FEE OF $165. THAT INCLUDES UP TO 10 MILES OF TOWING.WE CHARGE STORAGE BY THE DAY NOT BY THE HOUR. WHEN WE CAN SCHEDULE A TOW THE COST IS MUCH LESS [ABOUT $65.]OUR DISPATCHER ONLY MENTIONED THAT THE CAR IS LIKELY A TOTAL LOSS SINCE THE AIR BAGS WERE DEPLOYED AND THE CAR IS A 99. THE CUSTOMER STATED SHE WAS COVERED BY INSURANCE BUT DID NOT WANT TO PAY OUT OF HER POCKET. HE SUGGESTED SHE LEAVE THE CAR AND HAVE HER INSURANCE LOOK AT IT AND PAY CHARGES DUE. SHE DECIDED AGAINST THAT AND WANTED TO HAVE THE CAR TAKEN ELSEWHERE WHICH IS FINE.SHE WAS THEN UPSET BECAUSE WE REQUIRE PROOF OF OWNERSHIP PRIOR TO RELEASE. WE MET HER ON SUNDAY TO RELEASE THE CAR.BUT HER TOWTRUCK DID NOT ARRIVE FOR ALMOST 8 HOURS LATER. SO WE HAD TO MAKE 2 TRIPS TO ACCOMMODATE HER WE ALSO ACCEPTED A CHECK TO PAY US.

    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Auto Towing
    Auto Service
    Auto Inspections
    Auto Tires
    Auto Body Work
    Auto Painting
    Auto Mufflers
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Ask for details
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, American Express, Discover
    Senior Discount
    NO
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    COMPLETE AUTOMOTIVE MECHANICAL,AND BODY REPAIRS,PAINTING, COLLISION AND WRECK REPAIRS, STATE AND EMISSION INSPECTIONS, COMPUTER CONTROL AND ELECTRONICS DIAGNOSTICS, LUBE ,FLUID CHANGES AND FLUSHES, FULL MAITANENCE 24HR. LIGHT AND HEAVY DUTY ROAD SERVICE , RECOVERY AND TOWING, INCL. JUMP STARTS, LOCK-OUTS , TIRE CHANGES , FUEL DELIVERY , WRECKER AND FLATBED SERVICE 20 TRUCK , RADIO DISPATCHED FLEET

    Services Not Offered

    NOTARY

    Frequently Asked Questions & Answers about FERRA'S AUTOMOTIVE SERVICES

    How is FERRA'S AUTOMOTIVE SERVICES overall rated?

    FERRA'S AUTOMOTIVE SERVICES is currently rated 3.7 overall out of 5.

    What days are FERRA'S AUTOMOTIVE SERVICES open?

    FERRA'S AUTOMOTIVE SERVICES is open:

    Sunday: Closed

    Monday: 8:00 AM - 4:30 PM

    Tuesday: 8:00 AM - 4:30 PM

    Wednesday: 8:00 AM - 4:30 PM

    Thursday: 8:00 AM - 4:30 PM

    Friday: 8:00 AM - 4:30 PM

    Saturday: Closed

    What payment options does FERRA'S AUTOMOTIVE SERVICES provide

    FERRA'S AUTOMOTIVE SERVICES accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover

    Does FERRA'S AUTOMOTIVE SERVICES offer free estimates?

    No, FERRA'S AUTOMOTIVE SERVICES does not offer free project estimates.

    Does FERRA'S AUTOMOTIVE SERVICES offer eco-friendly accreditations?

    No, FERRA'S AUTOMOTIVE SERVICES does not offer eco-friendly accreditations.

    Does FERRA'S AUTOMOTIVE SERVICES offer a senior discount?

    No, FERRA'S AUTOMOTIVE SERVICES does not offer a senior discount.

    Does FERRA'S AUTOMOTIVE SERVICES offer emergency services?

    Yes, FERRA'S AUTOMOTIVE SERVICES offers emergency services.

    Are warranties offered by FERRA'S AUTOMOTIVE SERVICES?

    Yes, FERRA'S AUTOMOTIVE SERVICES offers warranties.

    What services does FERRA'S AUTOMOTIVE SERVICES offer?

    FERRA'S AUTOMOTIVE SERVICES offers the following services: COMPLETE AUTOMOTIVE MECHANICAL,AND BODY REPAIRS,PAINTING, COLLISION AND WRECK REPAIRS, STATE AND EMISSION INSPECTIONS, COMPUTER CONTROL AND ELECTRONICS DIAGNOSTICS, LUBE ,FLUID CHANGES AND FLUSHES, FULL MAITANENCE 24HR. LIGHT AND HEAVY DUTY ROAD SERVICE , RECOVERY AND TOWING, INCL. JUMP STARTS, LOCK-OUTS , TIRE CHANGES , FUEL DELIVERY , WRECKER AND FLATBED SERVICE 20 TRUCK , RADIO DISPATCHED FLEET

    Are there any services FERRA'S AUTOMOTIVE SERVICES does not offer?

    NOTARY