Founded 1945 • With Angi since August 2007
Business Highlights
Emergency Services OfferedAmenities
Free Estimates
ask for details
Warranties
yes
Senior Discount
no
Emergency Service
Yes
Eco-Friendly Accreditations
No
Licensing
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-3 of 3 reviews
Anna V.
02/08/2016
Sarah K.
09/24/2013
LISA B.
08/18/2007
CALLED THIS GARAGE TO INQUIRE ABOUT HAVING ANOTHER TOW COMPANY BRING THE VEHICLE BACK TO A GARAGE CLOSER TO HOME. THE BILL FOR THE TOWING ALONE WAS 4165 WHICH WAS EXCESSIVE. STORAGE FEE FOR 12 HOURS BROUGHT THE TOTAL TO $200. GEORGE, THE DISPATCHER WHO ANSWERED THE PHONE, WAS EXTREMELY RUDE THROUGHOUT BOTH CALLS THAT WE MADE TO THE FACILITY TO ARRANGE FOR TOWING - WHEN WE DESCRIBED THE CAR, HE LAUGHED AND SAID, "OH, THAT'S JUST JUNK." WE ASKED WHAT HE MEANT AND HE SAID, "THAT CAR'S WORTHLESS, IT WILL COST $4 TO 5 THOUSAND TO FIX, YOU SHOULD JUST FORGET IT." (I CHECKED WITH THE FORD DEALER WHO SAID THAT IT WOULD COST ABOUT $1000 TO FIX THE CAR.) HIS ATTITUDE WAS CONDESCENDING AND UNCOOPERATIVE THROUGHOUT DEALING WITH HIM.
Description of Work
AUTO WAS IN A MINOR ACCIDENT, WAS TOWED ABOUT 1 MILE FROM THE SCENE TO THIS GARAGE. THERE WAS NO BODY OR MECHANICAL DAMAGE IN THE LOW-SPEED ACCIDENT, BUT THE AIR BAGS DEPLOYED AND SHATTERED THE WINDSHIELD.
Category
towing
Service Provider Response
WE HAVE BEEN IN THE SAME BUSINESS,SAME ADDRESS AND PHONE NUMBER FOR OVER 60 YEARS WE ARE A AAA APPROVED SHOP. WE HAVE NO COMPLAINTS WITH THE BETTER BUSINESS BUREAU OR CONSUMER PROTECTION DIVISION. BUT EVEN ONE COMPLAINT IS A CONCERN. WE WERE DISPATCHED BY THE POLICE DEPT. TO TOW THIS VEHICLE FROM AN ACCIDENT THAT HAPPENED CLOSE TO MIDNIGHT. WHEN THE POLICE CALL WE HAVE TO DROP EVERYTHING AND RESPOND IN 15 MINUTES. WE USUALLY HAVE TO DO SOME LABOR TO TOW, WAIT FOR EMERGENCY PERSONNEL TO COMPLETE THEIR DUTIES AND CLEAN THE AREA OF ANY DEBRIS. WE ARE WELL AWARE OF WHAT IT COSTS TO SEND A TRUCK THAT COSTS $60,000 AND AN OPERATOR WHO IS GUARANTEED A MINIMUM OF 2 HOURS WITH FULL BENEFITS. WE CHARGE A SET FEE OF $165. THAT INCLUDES UP TO 10 MILES OF TOWING.WE CHARGE STORAGE BY THE DAY NOT BY THE HOUR. WHEN WE CAN SCHEDULE A TOW THE COST IS MUCH LESS [ABOUT $65.]OUR DISPATCHER ONLY MENTIONED THAT THE CAR IS LIKELY A TOTAL LOSS SINCE THE AIR BAGS WERE DEPLOYED AND THE CAR IS A 99. THE CUSTOMER STATED SHE WAS COVERED BY INSURANCE BUT DID NOT WANT TO PAY OUT OF HER POCKET. HE SUGGESTED SHE LEAVE THE CAR AND HAVE HER INSURANCE LOOK AT IT AND PAY CHARGES DUE. SHE DECIDED AGAINST THAT AND WANTED TO HAVE THE CAR TAKEN ELSEWHERE WHICH IS FINE.SHE WAS THEN UPSET BECAUSE WE REQUIRE PROOF OF OWNERSHIP PRIOR TO RELEASE. WE MET HER ON SUNDAY TO RELEASE THE CAR.BUT HER TOWTRUCK DID NOT ARRIVE FOR ALMOST 8 HOURS LATER. SO WE HAD TO MAKE 2 TRIPS TO ACCOMMODATE HER WE ALSO ACCEPTED A CHECK TO PAY US.Phone
Address
1315 MAIN ST
Pittsburgh, PA 15215
Service Categories
Auto Towing
Auto Service
Auto Inspections
Auto Tires
Auto Body Work
Auto Painting