Burns & Scalo Roofing Co Inc

"IT IS UNFORTUNATE THAT MANY OF OUR COMPETITORS DO NOT RESPOND PROMPTLY TO A POTENTIAL CUSTOMER'S INQUIREY. HOWEVER, IN THIS CASE OUR PUNCTUALITY AND PROFESSIONALISM MAY HAVE WORKED AGAINST US SINCE ONCE OUR ESTIMATED PROPOSAL IS IN HAND, A SIMPLE PRICE SHOPPING PROCESS CAN OCCUR AND ALL THE FINER DETAILS AND DIFFERENCES WHICH SET US APART OR HEAD AND SHOULDERS ABOVE OUR COMPETITION IS LOST. THE CUSTOMER WILL ALWAYS GET WHAT THEY PAY FOR. HOPEFULLY A NON-RESPONSIVE OR TARDY CONTRACTOR WILL RESPOND, SHOULD A FUTURE PROBLEM ARISE."

"FIRST, LET US ESTABLISH THAT INCORRECTLY (INON-COATED BACK OR UNDERSIDE)TIN ROOFS, BOX GUTTERS, CHIMNEY PANS ETC. CAN AND HAVE RUSTED OUT FROM UNDERNEATH CAUSED BY ACCUMULATED CONDENSATION OVER THE LIFE OF THE INSTALLATION. SECONDLY, WE TEND TO SUGGEST THE BEST OVERALL LONG TERM VALUE APPLICABLE TO THE EXISTING MATERIAL CONDITIONS AND LONG TERM SERVICE PERFORMANCE. IT COULD BE THAT A REPAIR AND RE-COATING PROCESS WHICH WILL REQUIRE REPEATED ATTENTION SINCE THE EXISTING IS TIN, WOULD OVER THE NEXT FEW YEARS, COST MORE THAT THE TCSII (STAINLESS STEEL CORE) MATERIAL PROPOSED."

"THE MEMBER'S PROBLEM WITH HIS GUTTER LEAKING IS AN INHERENT PROBLEM WITH SECTIONAL ALUMINUM GUTTERS. BECAUSE THE GUTTER MATERIAL IS ALUMINUM NON-SOLDERABLE SUCH AS COPPER OR TERNE COATED STAINLESS STEEL, THE SEAMS OF THE INDIVIDUAL GUTTER SECTIONS MUST BE LAPPED AND CAULKED (TYPICALLY WITH A PRODUCT KNOW AS GUTTER SEAL) AND THEREFORE THROUGH THE CONSTANT THERMAL EXPANSION AND CONTRACTION OF THE ALUMINUM METAL, THE SEAL OR CAULKING CRACKS AND FAILS. THIS EXPLAINS WHY EVEN BY THOROUGHLY CLEANING THE LAP JOINT AND RESEALING, THE PATCH WILL NOT LAST AND HOLD UP. THEREFORE THE REPLACEMENT WITH "SEAMLESS" OR CONTINUOUS LENGTH GUTTERS WAS RECOMMENDED."

"WE ARE NOT SUGGESTING THAT WE ARE ALWAYS RIGHT, BUT OUR LONGEVITY AND FIFTY YEAR HISTORY IS OF SOME VALIDITY. THE EXISTING SLATE MAY BE SOUND BUT ALL THE FLASHINGS AND/OR FELT COULD BE DETERIORATED. OR PERHAPS THIS IS A BADLY SPAWLING/FLAKING PENNSYLVANIA BLACK SLATE WHICH IS BAKED OUT AND NEEDS REPLACING. REGARDLESS, WE ARE CONFIDENT IN OUR ESTIMATORS TO PROPOSE THE BEST OVERALL LONG TERM VALUE APPROACH TO ALL OUR CUSTOMERS' REQUIREMENTS."

"YOU GET WHAT YOU PAY FOR, "GREAT CALL BACKS, INFORMATIVE, VERY PROFESSIONAL" WHEN IT COMES TO PROTECTING EVERYTHING BENEATH IT, CHEAPER ROOFING DOES NOT EQUATE TO QUALITY AND PERFORMANCE."

"BURNS AND SCALO OFFERS FREE ESTIMATES TO HOMEOWNERS, BUT DUE TO ESCALATING FUEL COSTS, QUANTITY OF LEADS, AND ALSO FOR EFFICIENCY PURPOSES, BURNS & SCALO HAS A STRUCTURED ZIP CODE SYSTEM THAT IS DESIGNED TO ASSIGN THE CUSTOMER INQUIRIES ACCORDING TO ZIP CODES. THIS CUSTOMER''S FIRST REQUEST DID NOT INCLUDE HIS ZIP CODE, ONLY HIS NAME AND PHONE NUMBER, SO HIS CALL WAS NOT ASSIGNED PROPERLY. A FEW DAYS LATER, WE RECEIVED A SECOND CALL FROM THIS MEMBER, AND THE SALESMAN THAT WAS GIVEN HIS INFORMATION RETURNED HIS CALL AND WAS TOLD BY THIS MEMBER THAT HE COULD NOT TALK AT THAT TIME BUT WOULD CALL BACK. THE MEMBER CALLED BACK THE NEXT DAY AND HAD TO LEAVE A MESSAGE BECAUSE THE SALESMAN WAS AT HIS GRANDMOTHER''S FUNERAL. THE SALESMAN CALLED A DAY LATER TO SCHEDULE AN APPOINTMENT, THE MEMBER GAVE HIS ZIP CODE AREA TO THE SALESMAN WHO DETERMINED THAT HIS AREA WAS ANOTHER SALESMAN''S ZIP CODE AREA WHO HAD ALREADY LEFT FOR VACATION. IF THE MEMBER NEEDED EMERGENCY SERVICE, HE COULD HAVE CONTACTED OUR EMERGENCY SERVICE DEPARTMENT, BUT HE DID NOT. THE SALESMAN APOLOGIZED FOR THE CONFUSION AND EXPLAINED THE REASON HE DID NOT CALL SOONER WAS BECAUSE HIS GRANDMOTHER PASSED AWAY, AND HE WAS OUT OF THE OFFICE. THE SALESMAN WAS VERY COURTEOUS AND OFFERED TO ASSIST THE MEMBER, BUT THE MEMBER DECLINED OUR SERVICES. WE STILL WOULD BE MORE THAN HAPPY TO HELP THE MEMBER, IF HE IS STILL INTERESTED IN OUR FREE SERVICE. SINCERELY, BURNS & SCALO ROOFING CO.,INC."