BKG Design - Budget Kitchen & Granite

I decided to take the plunge & redo my kitchen. I have a townhome so the space isn't very large. I contacted a couple places who gave me estimates starting at $10K without really seeing my kitchen or asking any questions. I was able to sit down with Noelle in a couple days to review my space & plans at an estimated cost of around $6,000. She helped me select cabinets (& countertops which go in Friday) based on my description of what I envisioned & supplied me with drawings right away. Measurements were taken & cabinets were ordered. They came in in the 2 weeks promised & they worked with me on getting a quick install. Noelle was also great at helping me get the countertop install set up quickly & to fit my hectic schedule. The cabinets look & work great & expect the same with my countertops!! They just did the install as I opted to do my own demo to save money. Hopefully on my next project I can afford to let them do it all as it was a lot of work. Anyway, everyone was great at answering my questions & advising me on my first major remodel. They were also great with my dog who feels it is the duty of everyone who steps foot in my home to pay him court. Because of him I had to find time in my busy schedule to be present for the work so I could keep him from being underfoot. I had people tell me that the workmen may not even enter my home with him there but it was not a problem with any of them. I hope the counter guys like big furry mutts too!

It took us a few months to finalize what we wanted to do in our kitchen.  All of our emails were responded to within a day or two.  Everyone we spoke to was very pleasant from start to finish.  Every time we made a change to the plan, new renderings were sent to us and we were able to get a very thorough cost breakdown for everything that we were changing.
Once work started, it was a very quick demo.  After the demo was completed, it seemed there was some backup in jobs and the quoted time for the job to be completed in went over (from a quoted 2 weeks to over 2 months).  Not enough materials were ordered and we had to place later orders several times to just get the materials we needed.  Additionally, some cabinets were damaged and needed to be re-ordered.  We rolled with the punches because we were happy with what we were seeing.
After the work was finally done, we were very happy with the results.  Everything looked gorgeous and was working well.
After a few months though, the plumbing that was redone under our sink started to leak and got under the new floors and was dripping down into our basement.  This took 2 trips out and more than a week to resolve.  There are still random leaks under there so we have to keep a bucket under the trap at all times to avoid further water issues.
Aside from the plumbing issues, we are very satisfied with the services provided.  The workers were fabulous and we felt very comfortable with them in our house even when we weren't home.

Didn't happen.

They were absolutely wonderful. They are the greatest guys and they were dependable.  Their price was very reasonable. They were very responsive and I could talk to them any time I wanted to.  When I sent them an email, I always got an answer back.  They were very knowledgeable and they helped me make decisions.  They were just there for me.