About us
Additional address - 451 Rochester Rd, Pittsburgh, PA, 15237. Additional phone number - (412) 318-4450.
Business highlights
Services we offer
Plumbing, water heater installation, sewer cleaning, jetting and relining, video inspections, bathroom and kitchen upgrades, drains, disposals & faucets.
Services we don't offer
Septic tank & wells.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 10% | ||
| 10% | ||
| 0% | ||
| 10% |
Filter reviews by service
"We are sorry that you were unhappy with our service. Our technician provided the price for the work to you before he started and asked for your approval to begin. I understand that you may be able to purchase a similar product at a big box store. Many times the ones sold at big box stores are not the same as what is provided by a professional contractor. If you buy one from Lowe’s, then you are responsible for any warranty issues, while if we provide it, we warranty the installation and product for a full 2 years. We did attempt to call your cell phone several times and received a message that said “the voicemail had not been set up”. We were unable to leave a message. We try to be as transparent as possible with our customers. As far as calling before he arrived, I apologize for that. We really do try to contact our customers prior to arrival....but if we didn’t, I’m sorry."
They were competitive on price, fast, and did a good cleanup.
We especially appreciated of Ben Franklin's speed, because winter weather was imminent, and we were scheduled to close on our house in January. This work was required to make that happen.
We highly recommend them.
Upon arriving, he asked what the problem was that we were experiencing and he immediately went to work to survey the situation. Before doing so, he put on protective shoe coverings and proceeded to enter the home. Checked all areas involved in the problem and asked my version of the problem. He then offered possible solutions and proceeded to tell me what the charges would be for the house call and the opening of an access portal to inspect and look for the problem.
Upon agreeing, he went to work, covered all areas with drop cloths, opened an access port and thoroughly checked for the problem. When he found the leak, he told me that it could be repaired with either a new copper line or a PEX system. A new copper line would have meant opening the wall even more so we went with the PEX system.
From that point on the work went quickly and after a few tests of the new line we both agreed that the problem was solved.
The techs name is Jesse and he is one of the most professional, knowledgeable and courteous techs to do work in the home.
Benjamin Franklin Plumbing was the third plumbing company that I called to look at this problem. There was either disinterest in the job or lack of new technology solutions. One plumber told me that the entire line would have to be replaced and to give him a call when I got the entire wall removed.
Needless to say, Benjamin Franklin was the most informative and knowledgeable of the three.
I would recommend them without hesitation for anyone needing a plumbing solution outside of a washer change.
Because I paid the $99 up front for this call, I agreed to let him rebuild the inside of the toilet for $200 more (total over $300). It lasted for about a month and then the same problem started happening again. I could have bought a new toilet for $100. I'm still trying to solve this issue. I won't call them again.
"Our repairs are warranted for 2 years. If the toilet is leaking again it would still be under warranty. We have not received a call from this customer and we're not aware that it had started leaking. Our technicians do offer a replacement toilet as an option when they are discussing the repair. Unfortunately a new "Quality" toilet is not $100 and of course there is a charge to install it. We would be more than happy to return and adjust or repair the toilet under the warranty if the customer calls to schedule."
"This is no entirely true. The part wholesales for more than $200. The price to provide the part and install it was $518. The diagnostic charge to determine what was wrong with the heater was $79 The fact that our technician was able to make the repair relatively quickly was because he has many years experience making these types of repairs and we made sure that he had the necessary parts with him to do this repair. I'm sure that the customer could have found the part on line from some supplier and had it shipped to him in a couple of days and if he has the tools and ability could have replaced the part. We responded the same day and he had hot water that evening for his family. Hopefully there was some value in that."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
451 Rochester Rd, Pittsburgh, PA 15237
Service Hours
| Sunday: | 7:00 AM - 7:00 PM |
| Monday: | 7:00 AM - 7:00 PM |
| Tuesday: | 7:00 AM - 7:00 PM |
| Wednesday: | 7:00 AM - 7:00 PM |
| Thursday: | 7:00 AM - 7:00 PM |
| Friday: | 7:00 AM - 7:00 PM |
| Saturday: | 7:00 AM - 7:00 PM |
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