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American Chimney & Fireplace, Inc.

5.0(
4
)
Acoustic Ceiling Tiles - Install - For Business, Acoustic Ceiling Tiles - Install, Garage - Remodel,

About us

We are a family owned and operated local business servicing the Greater Pittsburgh area since 1990. We provide chimney and fireplace services ranging from new fireplace installations, to conversions of old fireplaces as well as upgrades to present fireplaces. We have a host of products that we provide based on a customer's personal preference. If you are looking to have a new fireplace installed or are looking to upgrade your current fireplace, it is our goal to give our customer the fireplace of their dreams. Call American Chimney & Fireplace today for a consultation. We are NFPA Members. We are fully insured and provide references upon request. Why Choose American Chimney & Fireplace? ● Because we come to YOU! ● Commercial and residential services. ● Professional evaluations and recommendations provided.

Business highlights

35 years of experience

Services we offer

Correct Draft and Moisture problems, Inserts & Fireplaces Rebuild or Point Chimneys, Rebuild Wood Burning Fireplaces, We Install the following: Vented or Vent Free Gas logs Open Flame or Direct Vent Gas Inserts Chimney Liners for Gas or Oil Heating Systems Dampers & Chimney Covers Zero Clearance Wood Burning Fireplaces New Hearth & Fireplace Surrounds Stainless Steel Liners for Wood Stoves

Accepted Payment Methods

  • CreditCard
Reviews
5.04 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%
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Showing 1-4 of 4 reviews
Omid F.
Dec 2023
5.0
Yes, I recommend this pro
$150
Mike was the epitome of quality workmanship and simply amazing customer service.... I wish more businesses were like this. Simply wonderful experience.... the bar has been set high here.
Valerie R.
Dec 2016
5.0
Yes, I recommend this pro
Very well. They were very responsive to follow up questions of instruction, and made a followup visit by request to re-demonstrate how to operate the starter.
Erik S.
Oct 2016
1.0
It didn't go at all. We called them twice and they didn't even bother to call us back. They have a fancy website, but poor customer service.
Robert W.
Feb 2016
5.0
Yes, I recommend this pro
$6,825
Everything went exceptionally well.  Mike, who was very easy to work with, showed up before Christmas to show us some options and take measurements.  The estimate he provided was prompt and exact.  We didn't call American Chimney and Fireplace until late January to accept the bid and were surprised when they were able to install the system in less than two weeks of our acceptance (and this included time for ordering the fireplace).  Installation took less than a day, was done beautifully and professionally.  We are delighted with our fireplace and with American Chimney and Fireplace.  Highly recommended.
ANNABELLE J.
Feb 2016
5.0
Yes, I recommend this pro
$3,900
unknown
Lori S.
Mar 2015
5.0
Yes, I recommend this pro
$3,925
unknown
Brent M.
Feb 2014
5.0
Yes, I recommend this pro
Mike came out to give us an estimate and offered some great suggestions and advice about our existing fireplace as well as the one we were hoping to install.  It was a tricky installation in some ways--they had to run a new vent up a nearly demolished chimney and had to run a gas line though another cramped space.  We were extremely impressed with their professionalism and work.  They completed the entire installation in one day and got the fireplace in just before Christmas.  We couldn't have been happier with the work they provided and will definitely use them for all of our fireplace work in the future.
Carrie B.
Jul 2013
1.0
I called to get a bid, a guy answered and seemed aggravated I called.   I explained what I needed and here's how the conversation proceeded:
Where do you live?
-Irwin-
We charge a fee to drive there.
-What's the fee?-
150  dollars
-You charge 150 dollars to give me a bid?
Yes
-Well I guess I'm not interested then.
Then I got the dial tone.
Response from American Chimney & Fireplace, Inc.

"We do not give free estimate as stated in our profile. We charge a fee for the estimate and if the customer has the work done that fee is then taken off the once the work is completed. We charge for estimate for several reasons. # 1 Fuel prices are very expensive # 2 We do a complete inspection and give a written estimate # 3 We must pay for the person who comes and gives the estimate. Most companies charge for a "house call " so it is not out of line to charge a fee to come and inspect and give an estimate. As far as the gentleman being "rude" on the phone that is not true. Once the woman was told of the fee she was rude and hung up. We are not rude to any customers who call. However, it is our experience that once a customer calls and is told there is a charge to come to their home some to get upset which I do not understand because once again is stated clearly on our profile that we do not do free estimates."

Elizabeth N.
Feb 2013
5.0
Yes, I recommend this pro
$155
This was actually my second experience with American Chimney.  Approx 4 years ago they came and installed a gas fireplace.  They did a great job!
This time - I noticed a gassy odor when using my fireplace.  I called and could not remember for sure if they were the company who had originally installed it.  The woman looked me up while I was on the phone with her ... and Yes they remembered our house!  They were on vacation and not sure when they could get to us.  I said not a problem - I just was not using the fireplace until we could be sure it was ok.  They called back a few days later and asked if they could come out that next weekend.
They came out and checked the fireplace - cleaned it (which I had never done).  They were on time, courteous and fixed it quick!  We were only charged for a fireplace "check-up"  and the fireplace works great!
I would highly recommend.

Bobbie H.
Nov 2012
5.0
Yes, I recommend this pro
$6,875
They came in the morning and covered the floor and all my belongings before they started the work. I didn't hover over them while the work was being done. They called me downstairs a couple of times while they were working. Once to let me know they were going to lunch. Another time to inform me that my gas meter had a leak. (The gas company came to replace the meter.) The last time to tell me that they were done with the work and give me a tutorial on how to operate the remote control. The insert looks beautiful and adds so much to my room. The room was cleaned up, any debris was disposed of and any thing that they had to move was put back into place. I got a follow up call that evening and was told to call if there were any issues. It was overall a good experience.
Tom S.
May 2012
5.0
Yes, I recommend this pro
$2,900
We have a duel chimney system. One is for the fireplace and one is for the furnace. They had to correct the whole flu system. They did excellent work. It is clean and neat. You can barely even tell anything was done. They came out and went through what they had to step by step. When they left everything was neat and clean. The work was well done.
RICHARD A.
May 2012
5.0
Yes, I recommend this pro
$3,000
Very happy with their work.  Very professional.  Mike was a pleasure to work with.
Patricia J.
Dec 2011
5.0
Yes, I recommend this pro
$155
The techs were on time. They were the most courteous techs that have ever worked in my house. They answered my questions and cleaned up completely when they were done.
Larry E.
Oct 2011
5.0
Yes, I recommend this pro
A job was not performed yet. The estimate process was excellent.
Julie S.
Jan 2011
1.0
I emailed from Angie's list in mid December requesting an appointment. a week later I received an email saying they were "way too busy" before the holiday and could not get to us until after the 1st of the year. I said no problem and they offered to get in touch with me after the 1st of the year. Because I did not hear from them I sent an email follow up on January 11th and received an auto response email stating the office was closed until January 5th but to "get back in touch with us after the 5th".
Rebecca B.
Oct 2010
1.0
Very poorly. Called and spoke with someone in their office on Tuesday morning and explained that we wanted an estimate for repairs to a wood-burning fireplace in a home we are buying. Explained we were on a tight timeframe. They didn't call us back until Thursday afternoon and then they said there was no way they could fit us into their schedule any time soon, even for an estimate. They were very unresponsive and not at all professional on the phone. I honestly have no idea how they've received "A's" in the past. I would never consider even consider letting them submit a bid ever again.
Response from American Chimney & Fireplace, Inc.

"Anyone who calls the office is informed that during our "busy season" phone calls take up to 3 days to return. The phone call was returned in 2 days and at that time the was infomed that she needed an inspection not a estimate. The member also explained to us that she was a tight time frame she was told that because "her time frame" we would not be able to help her. We were very honest with her. That is one of the reasons we receive A's along with many other reasons. We can not always fit into a time frame that a potential customer may have. We are sorry that the member feels slighted and hope that she found someone who could help her in the time crunch she was on. On more note we do give free estimates to home owners however if someone is trying to purchase a home that is considered an inspection and is not a free service. Inspection can range from $185.00 and up. Alot of people who are trying to buy home do not want to go through the expense of this in case they do not purchase the home. We wish the member well!"

Richard F.
Sep 2010
1.0
I contacted this company for chimney repair work, and Mike scheduled to come to my home on Saturday, August 7. About an hour before the appointment, I received a call stating that Mike would not be able to make the appointment, and that my appointment would be rescheduled. It is now a month later, and I have even called them asking to reschedule, but they have not yet contacted me to reschedule my appointment. I do not expect a call, unless they read and respond to this report - I notice they are very active in explaining themselves here on Angie's List when people complain about their services. If they spent half as much time calling back people who are willing to be paying customers as they do responding to complains on this site, there probably would be no issues. Please note that there are other customer reports recently complaining about not getting calls back, so this must not be an isolated occurrence. I know this company used to be highly rated, but it seems things have changed there recently.
Response from American Chimney & Fireplace, Inc.

"This gentleman is correct and we are sorry. This is our busy season and he got lost in the shuffle. This is not a a usual occurrence. We try to get to everyone customer who calls us but sometimes we miss one or two. I will make sure that a return call gets to this customer by tomorrow evening. If he is still interested we will do our best to change his opinion."

David O.
Jun 2010
1.0
I set up an appointment for Mike to come to my house on a Saturday morning to look at my chimneys to determine what repairs were needed. I received a call from his wife at 6:45 am that day, canceling the appt because Mike "had a sinus infection", and stating that they would be back in touch with me to reschedule. It's been two weeks now and I have not heard back from them. If this is a reflection of their service when they are on the job, this is not someone I want to hire.
Response from American Chimney & Fireplace, Inc.

"We have called 3 times to set up another appointment and our call was not returned. We would gladly come to give them a free estimate ( as we always do) however we have not received a response to our calls"

Susan and Bruce B.
May 2010
1.0
NEVER ANSWERED EMAIL REQUEST
Response from American Chimney & Fireplace, Inc.

"We did not receive a email from these people. Please sent email to [email protected] and we will answer it. Thank you"

MARK M.
Mar 2010
5.0
Yes, I recommend this pro
$1,900
Mike came out and gave me an estimate 2 days after i called. The estimate came in the mail 2 days later. I called Mike to set up an appointment and we had to wait for my special order log set to come in. Once they arrived Mike scheduled me the next day. He arrived at 8:00am like he said and him and two other workers took the utmost care of my house and property while working. Drop cloths were used and special care was given to make sure nothing got dusty or damaged (flat screen tv, new couches, carpet.) The crew got right to work and completed the installation problem free at 2:00PM. Mike is very knowledgeable and took extra to make sure I knew how to use the fireplace and every setting. He made sure I knew all the safety information and we can’t believe how nice the gas log system has warmed our game room
Aviva L.
Dec 2009
5.0
Yes, I recommend this pro
$785
I had gotten an estimate from Mike in February 2009. At that time, he discovered a gas leak in the existing gas line to the fireplace, which he capped. He also cleaned out the fireplace. He gave me an estimate for the cost of a vent-free gas log system with logs that the prior owners of our house purchased as well as an estimate for a set of new vent-free gas logs in case the ones that were already here did not work. In addition, Mike explained that we would need a deflector hood across the fireplace opening to compensate for there being less than 6 inches of facing. I called Mike in late November to say we were ready to move forward with the installation, and he was able to schedule me within 2.5 weeks. Mike was extremely responsive each time I called. The morning of the job, he even called to say he was running 10 minutes late. He came with two other workers, and it took them about three hours to install a new gas line, set up the old logs, and install the deflector hood. In addition, Mike spent extra time working to get the remote control that went with the existing logs to work, which was proved to be challenging. He was persistent and eventually got it to work. We are extremely pleased with the final product and the professionalism of the company.
Dave H.
Nov 2009
5.0
Yes, I recommend this pro
Got a call back from the owner Mike. Told me what to check, stayed on the phone while i did the check myself. However does NOT work on the type of gas fireplace that i have, parts are very hard to find. Seems like he knows his stuff. If we ever replace our present fireplace with a new one, we will give him a call.
Barbara D.
Aug 2009
5.0
Yes, I recommend this pro
$30,000
responded promptly to my request for estimate and responded with written estimate detailing the work. arrived on date we had set and work was completed in 2 days . did a few extra things like replacing brick where a stone was missing and sealed fireplace damper without extra charge. when they were done both days everything was cleaned so well you would have never known they were here. mike was great to deal with and his staff was extremely professional and friendly-even helped me catch my puppy when she got out.
David K.
Jun 2009
5.0
Yes, I recommend this pro
$2,400
Excellent service, communication and work qualify.
Mike W.
Apr 2009
5.0
Yes, I recommend this pro
$3,000
Mike arrived very quickly to give estimate etc and installation took place as agreed and in most professional manner. Installers were good, curteous and conscious of cleanup. worked quickly.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

American Chimney & Fireplace, Inc. is currently rated 5.0 overall out of 5.
American Chimney & Fireplace, Inc. accepts the following forms of payment: CreditCard
No, American Chimney & Fireplace, Inc. does not offer free project estimates.
No, American Chimney & Fireplace, Inc. does not offer eco-friendly accreditations.
No, American Chimney & Fireplace, Inc. does not offer a senior discount.
No, American Chimney & Fireplace, Inc. does not offer emergency services.
No, American Chimney & Fireplace, Inc. does not offer warranties.

Contact Information

Located in Pittsburgh, PA

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