American Chimney & Fireplace, Inc.

Mike was the epitome of quality workmanship and simply amazing customer service.... I wish more businesses were like this. Simply wonderful experience.... the bar has been set high here.

Very well. They were very responsive to follow up questions of instruction, and made a followup visit by request to re-demonstrate how to operate the starter.

Everything went exceptionally well.  Mike, who was very easy to work with, showed up before Christmas to show us some options and take measurements.  The estimate he provided was prompt and exact.  We didn't call American Chimney and Fireplace until late January to accept the bid and were surprised when they were able to install the system in less than two weeks of our acceptance (and this included time for ordering the fireplace).  Installation took less than a day, was done beautifully and professionally.  We are delighted with our fireplace and with American Chimney and Fireplace.  Highly recommended.

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Mike came out to give us an estimate and offered some great suggestions and advice about our existing fireplace as well as the one we were hoping to install.  It was a tricky installation in some ways--they had to run a new vent up a nearly demolished chimney and had to run a gas line though another cramped space.  We were extremely impressed with their professionalism and work.  They completed the entire installation in one day and got the fireplace in just before Christmas.  We couldn't have been happier with the work they provided and will definitely use them for all of our fireplace work in the future.

This was actually my second experience with American Chimney.  Approx 4 years ago they came and installed a gas fireplace.  They did a great job!
This time - I noticed a gassy odor when using my fireplace.  I called and could not remember for sure if they were the company who had originally installed it.  The woman looked me up while I was on the phone with her ... and Yes they remembered our house!  They were on vacation and not sure when they could get to us.  I said not a problem - I just was not using the fireplace until we could be sure it was ok.  They called back a few days later and asked if they could come out that next weekend.
They came out and checked the fireplace - cleaned it (which I had never done).  They were on time, courteous and fixed it quick!  We were only charged for a fireplace "check-up"  and the fireplace works great!
I would highly recommend.

They came in the morning and covered the floor and all my belongings before they started the work. I didn't hover over them while the work was being done. They called me downstairs a couple of times while they were working. Once to let me know they were going to lunch. Another time to inform me that my gas meter had a leak. (The gas company came to replace the meter.) The last time to tell me that they were done with the work and give me a tutorial on how to operate the remote control. The insert looks beautiful and adds so much to my room. The room was cleaned up, any debris was disposed of and any thing that they had to move was put back into place. I got a follow up call that evening and was told to call if there were any issues. It was overall a good experience.

We have a duel chimney system. One is for the fireplace and one is for the furnace. They had to correct the whole flu system. They did excellent work. It is clean and neat. You can barely even tell anything was done. They came out and went through what they had to step by step. When they left everything was neat and clean. The work was well done.

Very happy with their work.  Very professional.  Mike was a pleasure to work with.

The techs were on time. They were the most courteous techs that have ever worked in my house. They answered my questions and cleaned up completely when they were done.

Mike came out and gave me an estimate 2 days after i called. The estimate came in the mail 2 days later. I called Mike to set up an appointment and we had to wait for my special order log set to come in. Once they arrived Mike scheduled me the next day. He arrived at 8:00am like he said and him and two other workers took the utmost care of my house and property while working. Drop cloths were used and special care was given to make sure nothing got dusty or damaged (flat screen tv, new couches, carpet.) The crew got right to work and completed the installation problem free at 2:00PM. Mike is very knowledgeable and took extra to make sure I knew how to use the fireplace and every setting. He made sure I knew all the safety information and we can’t believe how nice the gas log system has warmed our game room

I had gotten an estimate from Mike in February 2009. At that time, he discovered a gas leak in the existing gas line to the fireplace, which he capped. He also cleaned out the fireplace. He gave me an estimate for the cost of a vent-free gas log system with logs that the prior owners of our house purchased as well as an estimate for a set of new vent-free gas logs in case the ones that were already here did not work. In addition, Mike explained that we would need a deflector hood across the fireplace opening to compensate for there being less than 6 inches of facing. I called Mike in late November to say we were ready to move forward with the installation, and he was able to schedule me within 2.5 weeks. Mike was extremely responsive each time I called. The morning of the job, he even called to say he was running 10 minutes late. He came with two other workers, and it took them about three hours to install a new gas line, set up the old logs, and install the deflector hood. In addition, Mike spent extra time working to get the remote control that went with the existing logs to work, which was proved to be challenging. He was persistent and eventually got it to work. We are extremely pleased with the final product and the professionalism of the company.

responded promptly to my request for estimate and responded with written estimate detailing the work. arrived on date we had set and work was completed in 2 days . did a few extra things like replacing brick where a stone was missing and sealed fireplace damper without extra charge. when they were done both days everything was cleaned so well you would have never known they were here. mike was great to deal with and his staff was extremely professional and friendly-even helped me catch my puppy when she got out.

Excellent service, communication and work qualify.

Mike arrived very quickly to give estimate etc and installation took place as agreed and in most professional manner. Installers were good, curteous and conscious of cleanup. worked quickly.

Mike was friendly, professional, knowledgeable and punctual. He cleaned out our fireplace and explained how the gas, ceramic log system works. He let us know there was some improper installation and detailed what we'd need to do to rectify it (install a hood). In trying to get the system to work, we discovered that the remote control was non-operable and that the gas pipe feeing the system was leaking. Mike returned later that day amid a very busy schedule to cut off and cap the pipe to stop the leak. Unfortunately, due to the remote control not working and no longer having a gas line to feed the logs, we were not able to get the fireplace working. We received an estimate from Mike about a week after his visit detailing the costs entailed to get the fireplace working again. We will likely call Mike to complete this work next Fall.

I left messages with 3 fireplace contractors found on AngiesList. 2 of the 3 called back. Mike Kravas was the only one who actually showed up. He was prompt and knowledgable. He went through the fireplace options and explained them all very thoroughly including what we could do to keep the original fireplaces. At the time Mike visited, we were planning a major renovation. We then hired a General Contractor for the renovation and requested that American Chimney and Fireplace provide our new fireplace. American Chimney removed the old fireplace. Installation of the new fireplace included running a completely new larger flue up from the second floor living room through the third and fourth floors to the roof and installation of new gas valve. Mike's crew accomplished all of the work in amazingly quick time of 2 days. It was a flurry of activity to say the least!

Mike came to my house earlier in the summer and not only did he give me an estimate, he actually understood the problem behind the peeling bricks and cracking mortar. Where two other contractors were simply going to re-brick the top 7 rows, Mike investigated and discovered that I had a bigger moisture problem because I had an improper liner in the chimney for venting my furnace. Mike's estimate was a little above the two other bids but I understood what he was going to do and it made total sense. And he was doing a bit more work than the other two proposed. I was very confident in his work and his crew and feel his estimate was justified. The only issue someone may have is the wait time. Because he is good, American Chimney had a lot of jobs lined up last summer. Mike was up front about the time line. He gave me an estimate in June and told me flat out he was booked for the next month or so. I was willing to wait and glad I did. His crew was on time and very professional. If I have masonry issues in the future I will not hesitate to hire him again. Others on here said that he was over priced but I feel that his understanding of the problems and solutions truly saved me money down the road. p.s. - his crew did a nice job on color-matching the mortar

When he came for the estimate he said if the problem was repointing he would charge one way and if it was rebuilding, it would be another charge and gave us separate estimates and warranties. He sat down and explained everything about the differences. He checked out our other chimney as well. He was being informative and was not trying to push us in any direction. We did not feel like he was trying to hard sell us. When he got up there he gave us a very honest assessment. The guys that came out to do the work were really great. They were exceedingly polite. I felt totally safe around them. They cleaned up very well, and left things better than when they came. You didn't even know they were there.

Although it took several weeks after we accepted their estimate for them to contact us to do the work, it was during their busy season. They arrived promptly when they said they would, were very considerate with covering the floors and furniture, as well as cleaning up their mess when they were done. Mike even took a bit of extra time to make sure that we were didn't have any problems using our new fireplace and notifying us of common safety issues.

The crew was great, very polite, neat and professional. Mike was easy to work with. We had to change the date twice, once because of my schedule, and once because of the weather. Mike was really accommodating. Best of all, because the job involved less work than originally estimated, Mike knocked $500 off the price!

I am very pleased with the service I received from American Chimney and Fireplace, Inc. I called the office on 4/9/2008. They returned my call the same day and scheduled an appointment. for 4/12/2008 to diagnose the problem. (When it rains a lot, water drips down into my fireplace.) Mr. Kravas thought that the problem was a chimney cap that was too small. He suggested replacing it with a larger one. He also suggested a water repellent be applied to the outside of the chimney. I agreed and he said he would mail me a proposal. I received the proposal around 4/18/2008. I signed it and sent it back 4/28/2008 so that I could be put on their schedule. The two employees arrived around 8:00 A.M. today (5/27/2008) and installed the chimney cap and water repellent. They were very efficient and polite. When they were finished, they gave me a warranty to mail. Mr. Kravas called my a few hours later to inform that the work was done. He said that if I have anymore leaking to call him and they would address the problem.

They were great.

I had 5 or 6 different people come and tell us different things that didn't sound right to us. One person said we didn't need anything done and another person said it just needed a hose put down it. We didn't trust any of these companies. The guy that American Chimney and Fireplace sent out was wonderful. He told us that the chimney wasn't safe, because it wasn't built right the first time. He did a beautiful job. We would definitely recommend him to anyone who needs a chimney redone.