Affordable Fence & Railing LLC
About us
Affordable Fence & Railing, LLC is a privately owned, full service fence company that has been in business for over 25 years. We strive to provide each customer with the highest level of professionalism, and guarantee quality workmanship all the time. Since we only use the finest of materials available, you can be sure that any product we fabricate and/or install for you will be first class. Additional DBA - Affordable Fence & Railing Co. Additional Phone numbers - (724) 774-0449, (724) 942-7525.Additional E-mails - [email protected].
Business highlights
Services we offer
Fencing. Vinyl. Aluminum. Chain link. Wood. Temporary. Vinyl & aluminum railings.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 14% | ||
| 5% | ||
| 5% | ||
| 0% |
"Thank you for the review. We are very happy that you are pleased with the fence. Thank you again for your business."
"Thank you so much for the review! So glad you are happy with your new railing!"
"Thank you for the review. We are happy that you are satisfied with the work. I do apologize for the timing issues."
"Thank you for taking the time to review our company - we are so happy that you were satisfied!"
"Thank you so much for the review. We are glad to hear that you were satisfied!"
"Thank you for your review. We are happy that you were satisfied."
"Thank you for your review; very happy that you are satisfied."
"Thank you for the review. Glad that you were satisfied!"
On the first day, Pete arrived and walked me through the marking of the fence lines and discussed the potential for additional charges if a jackhammer had to be used to prepare the ground for the posts. Pete seemed helpful and responsive. At the end of each day, he updated me on the progress, the number of holes that had to be jackhammered and the arrive time for the next day. On the first day, they blew the GFI outlet, which I didn't think anything of at the time. The next day they brought a substitute power supply and didn't need to use my outlet. When the installation was completed, Pete scheduled a date for the crew to come back out and install the gate, which apparently is something that needs to be manufactured in house and can't be done prior to the fence install. On the day that the gate was to be installed, I had made taken vacation time from work to be there. The crew was supposed to arrive at 8:00. When no one arrived by 8:30, I called Pete who told me that the person making the gates had been out sick and the gate wasn't ready. Still haven't figured out why no one called to change the installation date. He told me I needed to call the office to get rescheduled. When I called, the response I got was, "Pete really dropped the ball on that one."
Eventually, the gate did get installed. Since, then, I have discovered that they left a 60 lb back on concrete in my back yard and they broke a prong off inside the outlet but never removed it. I had another contractor get shocked when he tried to plug equipment into an outlet and discovered the broken prong. Additionally, there are huge gaps under the fence that I'll have to fill in order to keep my dogs contained in the yard - which was my primary reason to get the fence.
I sent Affordable Fence an email on 3/9 that stated "Sorry about your bad experience. I will pass this on to my boss Jim and office manager Bill." Apparently, Jim and Bill didn't think this was any big deal because I still haven't heard back.
I definitely wouldn't use or recommend Affordable Fence.
"I will try to address the complaints in this review. Regarding installation, customers never have to call to have their job scheduled. We tell a customer to see the paragraph on the second page of our contract regarding install which clearly outlines the procedure. Regarding the cement – we did unfortunately leave the bag there and apologize for that. Regarding the outlet; our installer did not blow this outlet. There was another company working on the premises; one of those workers TOLD our installer that he knocked a broom over in the garage which blew the outlet. None of our tools are missing any prongs; so I’m not sure how it was us that did that damage. As for the gate—we do not schedule dates to have gates installed. If there was a lack of communication regarding this we apologize. Our installer said that it would “probably” be Wednesday or sooner; he had no idea that the customer was going to take the day off. Please note that we did this customer a favor and rushed to get the job in after her closing. The gate area was not open; it was covered with temporary fence until we could get back to install the gate. Regarding the gaps under the fence – the customer stated that the yard was going to be graded and landscaping added. The customer even changed the single gate to a double gate to allow access for the landscaper. I am sorry for the problems which occurred at this home; however, we will not take responsibility for things we did not do. I will concede that there may have been a lack of communication on scheduling and for the bag of cement left behind. But, we stand by our foreman for the remaining issues. We are always available to discuss this matter further."
"I can only apologize for the series of mistakes that happened that day. Our secretary put the wrong day down for the appointment and then when you called she thought the call was for our office manager; who was not accessible by phone that day. Again; I can only offer our apologies."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
309 Camp Horne Rd, Pittsburgh, PA 15202
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