ADMIRAL HEATING & COOLING COMPANY

It went good. I've been using them for long time, very professional I really like them.

Extremely well. They were very professional. Very knowledgeable and the prices were extremely fair. Highly recommend!

Dangerous and unethical - buyer beware. Furnaces have the potential to be lethal, find a real professional and keep your family safe. Admiral installed a brand new Lennox furnace without doing any sort of measurements to determine what size furnace would be safe for our home. Within the first two years, the furnace began leaking carbon monoxide -- the levels were too low to set off our CO alarms, but high enough to cause serious permanent damage to my family (including 3 young children). By the grace of angels we discovered the leak as it worsened in the last couple months and almost became fatal (confirmed by medical follow up). When Admiral came out to fix this, they guaranteed "with 100% certainty" that it was a cracked heat exchanger (which they later denied saying when it was convenient for them). They agreed (after an unprofessional argument) to replace the furnace (which was still under warranty) only with the exact same size furnace. Our home had shown all the symptoms of a furnace that was sized too large (a potential cause of a cracked heat exchanger in a new furnace), so we were scared to replace it with the same furnace without first making sure it was a safe size for our home. We asked Admiral about the sizing and partner Brian glanced up at our basement ceiling and said, "eh, looks ok." We asked them to do the measurements according the Lennox manufacturer recommendation for safety. Admiral strangely blatantly refused, stating they "will absolutely not be doing a load calculation." (Why??) Fast forward -- we had an actual expert come and do the load calculation and, lo and behold, Admiral had given us a furnace that was dangerously large for our home. Also strangely, the furnace manufacturer Lennox offered Admiral a check for $4000 to refund us for the death trap furnace they sold us, but Admiral refused this, too. The local Lennox rep Chris Vicari preferred to do nothing in regards to ensuring the safety of families with Lennox products, because his main concern was losing his commissions from Admiral. Throughout our experience with admiral, they never once showed concern for our family's health, never once apologized, never asked if we were okay or any other questions of concern about our serious health issues from this, spoke condescendingly and insulting while we were scared going through crisis, were difficult at every step as we tried to make sure our family was safe with basic industry standard safety requests, reminded us multiple times what a huge favor they were doing for us by doing the very bare minimum that they could get away with, and were perfectly content to leave us high and dry with permanently injured children. They truly didn't care. I will never understand why they refused to do the right thing and just measure properly when given the second chance to fix this and make sure we were safe. They really felt okay putting in the same dangerously oversized furnace in a home with my 3 children, without first making sure it would be safe. It baffles me. This is not a difficult calculation... it is standard in HVAC. I am in a completely different field and was able to do the load calculation myself without struggle.... I ended up with the same number that the pros ended up with. The owner acted like it was rocket science... while at the same time condescendingly pointing out repeatedly what an expert he was....... The owner Steve only believes that other men are worth his time and has zero empathy... insulting, arguing, and condescending our family the day after it was confirmed that I had nearly lost my life and that my children would now need follow up care for permanent injury... we were scared and in crisis and looking to him to make sure we were safe this time -- giving them the chance to make this right, after their original incident of lazy workmanship had led to this life altering situation (because, they're such "experts" that they don't need to bother with those pesky safety standards - they can just eye it, as they explained to me.)... he really said "funny I have been in HVAC for 30 years and you have been researching for 2 days", how heartless can a person get? (hey Steve, don't you know that no one does better research than a worried mother?? )... his son/partner Brian is a chip off the ol' block and acts like he knows everything, but is almost too incompetent to even have a conversation with. He's lucky his dad gave him a job because he'd have trouble elsewhere with his attitude. Carbon monoxide poisoning on a new furnace is not something that happens often, but it happens - these are NOT the kind of people you want anywhere near anything having to with your family's well-being. It's money and pride over everything for these guys, stay far, far away. Still waiting on that apology, Steve.... and in case it ever occurred to you to ask how any of us are doing health wise, the answer is - not well. But I know you won't bother to ask.

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Very professional and very pleased with work.

The guys from admiral were all very professional and courteous. They showed up on time and finished ahead of time. They cleaned up like they were never there. The work was all done neatly and professionally.

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I have had them for years and they are fantastic. I buy the agreement every year and I have had them for years. I've looked around periodically through the years and they are average. Top notch. They will come at 6am if I let them. Family owned business, very pleasant to work with, and know their products. One person comes out, normally half hour.

They're very knowledgeable on what they do, they're always on time and they know how to handle all the problems that come up.

I use them at least twice a year, once in the spring and once in the fall. They're very good at what they do. They're pretty good on price, they don't cheat you or anything like that.

I had to have a condenser part replaced at the time because I was having a leakage. They're always good, they're reliable and they will come on time. I've used them for years because they were recommended to me by my family.

I would use them again.

I have been using them between 8 to 10 years. They have always been very good. They make me feel safe!

Somebody recommended them to me and I called them and they were fine. They come out on a regular basis, they check my air conditioner, they change filters. They make me feel safe! They are very attentive, I don?t have to remember, they remind me. 



The prices are good. Sometimes it?s $100, sometimes it?s less, it depends upon what they have to do. The filter rises the price a little bit, when they have to provide the filter. It?s nothing outrageous considering they make you feel safe. I think it?s worth it!

Very pleased, came right away went the extra mile trying to solve te problem that wasn't caused by them.

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unknown

I called on Monday morning and Steve was already in the area and stopped by within an hour of speaking to him.  He checked out the furnace, identified where a clog was, fixed it, improved how the condensate was running toward the drain and showed us how to do some maintenance if we have an issue again. He also checked our outdoor AC unit and leveled it since the dirt is so soft and had sunk on one side. 
They were prompt, courteous, informative and reasonable priced.  I am very happy with the service as usual.  they also installed the system originally and come to do the maintenance. Never had an issue at all.  Only great service.

unknown

We were extremely clear at the time we visited their office on 5/13 that time was of the essence and that if we could not have it done by memorial day then we would need to look elsewhere.  The provider assured us it was a strong possibility and if we could agree on a number they'd get it done.  Provider came out on 5/14 while my wife was home and reviewed the situation.  When I got home from work I was surprised to learn that he did not leave us an estimate of any kind.  he had apparently said he'd work it up back at the office and drop it in the mailbox.  I joked with my wife that I sure hope he doesn't mean actually mailing it to us.  Friday came and went without any phone call or estimate.  We called the shop on Saturday and were told that our technician was not in but that he'd call first thing Monday morning.  Sure enough, he called and told my wife that he "dropped it in the mail" on Saturday and it should hopefully arrive this week!  Keep in mind, I live about 0.2 miles from this place and would have gladly stopped by if they were too busy to actually physically drop it in my mailbox.  I drove by their offices at least 4 times on Saturday in the course of running other errands.  I am just baffled by their choice given the situation and certainly am cutting my losses and taking this as a sign that the provider either doesn't listen or doesn't want my business.  I literally was not even going to shop this around and just accept if the bid was at all reasonable.  Easy Money.  Now, even if the estimate arrives and it is $20 I wouldn't do it.

I'm just amazed. 

unknown

Prompt and efficient services; arrived on time and installed the new unit according to specifications.

Mydaughter callled as her A/C was not working.  They responded the  same day and checked it out and got it running but
they said it probably would quit as it was quite old. THey gave her a qoute to replace the unit. She called the following  Monday
and told them to proceed with the work. Steve explained that they probably couldn't to it for a couple of weeks due to the
hot weather and other commitments.  He did loan her a window unit so she had some cooling. He called back 2 days later
and said they would be able to install the unit on that Friday.  THey showed up as promised on time and had the installation
done by early afternoon.  As usual the workers were very professional and the work was very well done.

Steve from Admiral was very upbeat, genuine, and easy to work with.  His office administrator was equally polite and helpful.  My job wasn't urgent, but he came out within a day or two to take a look at my current set-up.  He gave me a rough verbal quote and followed up the next day with a written mailed quote, including a few different pricing options for various models.  Within a week, he installed the new unit and even sent in the warranty registration for the Lennox unit.  He was fairly flexible about scheduling and offered to come on a Saturday for the initial quote.  I got one other comparable quote from Metro, but the product quality was much higher from Admiral for the 2-ton unit and they were friendly.

I can't say enough good things about our experience with Admiral. From my husband's initial contact with Steve to the final contact with Brian, we just had a great experience. Their pricing was competitive, their service excellent and we feel that we found a new HVAC service that we can trust for our future needs.