A SATIN FINISH

Refinish the hardwood floors in my kitchen.

First, let me say that our floors look fantastic. They were the original hardwoods in a 60 year old house, and though not terrible, there were a number of areas with damage, and the stain was sort of turning orange.  A Satin Finish worked within very tight time constraints so that our floors would be done before we moved into a new house.  The guys provided 4 choices of stains once the floors were sanded, so we were able to pick a color that very closely matched newly laid wood floors in adjacent rooms, and the results are great.

However, if you are looking for a lot of communication along the way, these are not the guys for you.  I scheduled times for the sanding, staining and sealing with the office manager Jo (their mom) and she was very helpful working out a time for them to come.  Other than that and a call the day before giving me a four hour window of when they would show up, nothing.  The first day of work, the guys show up and start working. We walked around, and I showed them a place where there was a gap between the base boards and the floors (probably from past wall to wall carpet) and they told me that I could get a carpenter to fix it, but all they do is refinish floors.  They provided no explanation of the process or what to expect, which I later found out includes that the shoe molding would be scuffed (it actually looked like it was stained).  When I called about this, I was told that it was in my contract (which they forgot to have me sign and didn't mention), and that all floor refinishers leave these marks. 

In the end, they returned and reimbursed me for the work that my handyman did to replace the scuffed/stained shoe molding.  In the future, I would probably schedule farther in advance with another company that provides more complete services.  For instance, in a room where we need to have the carpets removed and will probably need some new molding, and I would prefer to have one company take care of the whole thing.  If all you need is to have your floors refinished, these guys can do that very well.

After calling a few other companies, we decided on Satin Finish since their quote (by phone) was well below the others. We provided them with the square footage and the final cost was very, very close to what was quoted. We had a kitchen with hardwood floors that had never been finished. A Satin Finish was realistic, over the phone, regarding what sort of outcome we could expect with regards to that, but we decided to refinish the kitchen anyways. We had to book our appointment over a month out, but this seemed like a busy time of year for this sort of work.

A Satin Finish professionals showed up on time on the day of our appointment and began to cover with plastic any areas that could be damaged. They also sanded and quickly stained a few areas so we could see what sort of finish we wanted. In the kitchen they tested a few areas as well to make sure the wood was still in good condition. As they progressed throughout the week to finish up the job, they called a few times to keep us informed. Also, they made sure to lock up and close windows once they were done for the day.

We are very pleased with the results of A Satin Finish. Floors look great and the kitchen turned out well. There were a few dark spots there, but that is only due to the very old wood that was never treated . A Satin Finish left the house clean - hardly any dust to clean up. We would definitely recommend their work!

They do their estimates by phone, which is a little different, but as long as you have the measurements, you should be fine.

We called about 7 weeks before they were able to come, and they did a great job predicting when they would start our job, despite the fact that it was still several weeks out. They also call a few days before to confirm their start date. 

The two guys who finished our floors were nice, and did a pretty good job cleaning up, given all the dust that sanding generates. The only downside is that they dinged our plaster walls in a couple of places.

All in all, we are happy with their work. The floors looks great. 

They were able to fit us in the week after we called them, showed up early, and did the work unsupervised (i.e. when we weren't able to be there).  They did a great job and the floors look great.  They taped off/protected our oddly-shaped room and we didn't see any evidence of dust.  The pricing was certainly comparable to the other companies we talked to.  We would use them again. 

When I opened our telephone conversation by asking when a representative might be available to come out to our house to provide an estimate and to discuss the work that we were looking to have done, the representative explained that the company does its estimates based only on square footage.  Although I found this to be off-putting, I told the lady that I would take the measurements and call back.

When I called back the next day, I spoke with the same representative and conveyed the measurements (for what it is worth, I do recall that the price estimate was generally competitive with the price I ultimately paid).  At that point, I reiterated my desire to have an at-home consultation prior to scheduling the work.  I explained that several years ago, when we asked a general handyman (not a flooring guy) if he could recommend a hardwood floor refinishing company to redo our kitchen floor, he briefly looked at the floor and suggested that he thought that the floor had already been refinished enough times that it was dangerously close to the tongue-and-groove.  I explained to the ASF representative that this fellow had said that he doubted that our floor could take another sanding.  I also mentioned that the guy was not a flooring expert and that my goal in asking for an on-site estimate was to avoid having ASF schedule a crew and bring out all of their equipment, only to conclude that they could not do the work and thereby lose an entire day of their time. Hearing this, the lady abruptly said that it would be useless to do an on-site estimate, since she was sure that the floors could not be refinished without ruining them.  As she put it, even an untrained eye can easily tell, just by looking at a floor, when it is too close to the tongue-and-groove to be refinished.  Since some non-flooring contractor had concluded that the floors could not be done, that was enough for her to conclude that it would be a waste of time for us to go forward with either an on-site estimate or scheduling the work.  The lady added her conclusion that we would have a hard time finding any reputable company who would be willing do the work, but then offered the name of another company (the name of which I do not recall) and said that we might be able to get them to do it.  Although the lady did not put it this way, the impression I had of this "referral" was that the other company was a bunch of hacks that would sand and refinish linoleum if you asked them to do so.

Ultimately, another company (whose already high rating on Angie's List will be improved by our positive review in the coming days) was willing to come out to our house, look at our floors, and answer our questions, including the foremost question of "can it be done?"  Notably, the owner of this other company was willing to come out to our house even after I had explained the old contractor's comments.  Upon looking at our floors, the owner concluded that the work could be done and took the time to explain why he had reached that conclusion.  Confident that our 100-year-old floors would not be ruined, we went forward with sanding and three coats of urethane, and the floors look tremendous.

Perhaps ASF does not do in-house estimates as a matter of course.  Perhaps ASF was so busy that it could not spare an hour of a worker's time.  Perhaps the lady I spoke to was having a bad day.  Perhaps ASF does great work (as their other ratings suggest).  Regardless, when I relayed ASF's unwillingness to waste its time to the guy who did the work as we surveyed the beautifully finished floors, he put it best - "wow, that was pretty dumb of them."

I was able to get an estimate on the phone by providing square footage. The people who came to do the work sanded down an area of the floor and tried a few stains so I could see how it would look.

The floor had previously been refinished by people who were not professionals, so there were some uneven spots. When they were finished, it looked better than it had when we initially moved into the house.

Their price was reasonable, but I don't remember what it was. They were kind, good and clean. I will use them again in the future.

I thought Sean and Jason were very professional. They worked hard all day - not stopping for lunch so they left about 3:00 p.m. It was obvious to me that they knew what they were doing and had done this type of work for a long time.  The bill of about $1,700 was exactly what was quoted to me over the telephone and was based on the measurements of the two rooms that were refinished. I thought the price was very reasonable. I would recommend A Satin Finish to anyone who need this type of floor refinishing done. My floors look beautiful now!

A great experience, from the initial phone call to the final appointment.  When they said they would call or show up, they did, and on time.  I had my floors refinished and decided not to use a stain and I couldn't be happier with the results.  They were able to get almost all of the stains out (I knew going into it that not all stains can come out and I had some serious water stains) and the finish truly is satin like.  The two men that did the work were very nice and efficient.  I also appreciate the fact that they only wanted payment when the job was done and to my satisfaction.  Just an FYI they do leave the dust behind in garbage bags.  They left my dust next to the driveway so I can easily take them to the curb on garbage day.  I have absolutely no issues with this, but I know some people may.  I am sure if you asked them they would take it away.  I would also like to recommend that if you have your floors redone to give your house a day or so to air out.  The smell of the finish is quite strong and could make you, your children or pets ill.

Overall very pleased with experience. Work was very high quality and all done on time. I appreciated that the house was relatively dust free when finished. The oil based smell is strong and lasts for several weeks, I wouldn't recommend staying in the house while the work is being done. My only slight regret is only getting 2 coats of poly. I would have felt a little better about longevity with 1 more coat. However, they talked me out of the third coat and they are the experts.

They did a fantastic job in refinishing my floors. They made repairs to a missing board and you can't tell at all what's new vs. old. They also noticed a weak board and took care of that one as well. Minimal scuffing on the baseboards. Good job in keeping the dust down.

They are a family-run business. They stuck with the estimate, arrived promptly, and did a terrific job! They also cleaned up after the work was completed. Overall, they are extremely professional and do quality work. I would recommend them highly to others.

They did a very nice job. The hardwood floor had been under a carpet for 30 years. When we removed it, it left an uneven surface between the living room and the hallway. After completing the job, they returned with a small piece of wood, stained to match the floor and cut to fit the doorway, which eliminated the tripping hazard. No extra charge. I thought that was a nice touch.

They came in one day and sanded the floors after they had taped off the vents and sealed the doors with plastic sheeting. This took about 2 1/2 to 3 hours. The next day they hand sanded the corners and applied the first coat of the finish. We did not have any stain applied. Two days later they came back and applied the final coat of finish. We left the rooms sealed until the next day. The house smelled from the finish for about a week but the floors look great. There was an minimal amount of dust just outside the doorway they went in and out of (resealing each time). We were told we could walk on the floors after the second day but we waited for 3 days and even then it was only to hang the blinds and drapes so everything did not echo so much. The next day we started to move thing back in.

I purchased my home with badly worn hardwood floors. I had originally considered wall to wall carpeting but am so glad I decided to use A Satin Finish. They did an amazing job. They did the work on time, were very friendly, and greatly exceeded my expectations. They have my highest recommendation.

I Stupidly installed off white berber carpet in my living room 9 years ago and was sick of the constant struggle to keep it spot free ( I have two boys and two large dogs!) I called A Satin Finish for a quote to refinish the wood floors underneath the carpeting. I was quoted $675 for a 12 X 18 room. We had to remove the carpeting because they don't do that, but we didn't mind. They arrived an hour earlier than the office said they would (which was a welcome surprise). They quickly taped off the rooms adjoining the one to be refinished and got to work. They sanded down the room and filled some big nail holes and easily removed the stained wood (dog accidents?) with their sander. They put the first coat of polyurethane on. This took about 4 hours for the whole visit. They returned two days later when they said they'd be there and put on the second coat. It took a little over an hour. After two days we were using the room. The floor is BEAUTIFUL! This is a great company and I will use them again if I need another room refinished. Don't be afraid of dust going everywhere. They sealed off the room and I never saw a speck of dust on anything!

They did an absolutely amazing job. From the very beginning, they were professional and kept in contact as the process progressed. They taped off the rest of the house and, considering all the sanding that was done, the dust was surprisingly minimal. They also met with us and stained / poly'd a few colors so we could pick which one we liked the best. They did an amazing patch/replace job, using old wood cut from where our new kitchen cabinets will go to do the replacement and then replaced the wood under the cabinets (which will be hidden) with the new wood. This made sure the patch work wouldn't be noticeable when stained. Once the job was done, we were stunned with how beautiful the floors turned out. Everyone that comes over is also amazed. I honestly can't think of one gripe or problem with this company and would recommend them to anyone.

They continuously made errors. The finishing solution had bubbles in it, and they sealed in hair, sand and dirt. They had to come back three times to redo it, and at last, enough was enough and we proceeded to go to a magistrate to get our money back. Mr. Klein, the owner, used pictures of a home that was not even ours for the case.

I called to get a telephone estimate and scheduled the work. The workers arrived and immediately began prepping the space by replacing boards, measuring for thresholds and sealing bookcases and entrances to other rooms. They put down several stain samples on floor they sanded so I could choose. They returned the next day and finished the sanding, stained the floors and put down one coat of poly. They returned on Thursday to put the second coat of poly down. During this entire process, the workers were very considerate and worked with me to devise a way I could gain access to my upstairs without stepping on the floors. The entire process was smooth and hassle free. The workmanship is wonderful - the floors never looked so good, and the pet stains are sufficiently faded. I would use these folks again, and have already recommended them to two other people. These folks are great!

They did exactly what they said they were going to do. They did the work in the time frame they gave us. They told us what was going to happen. There were no surprises and the original estimate was very close to the actual cost. It is kind of no frill and straight forward. If you are looking for a lot of communication back and forth, you won't get that. I would use them again.

Overall it went well. We called to get an estimate and they were able to give an accurate one over the phone. During phone call, we were told that the entire process would take 3 days - a Tuesday, Wednesday, and maybe the Thursday. The crew came on Tuesday as planned. When they did not return on Wednesday, we called. The woman who answered explained that they would skip a day and return Thursday to coat. She then explained that the floors would not be dry until the following Monday evening. This was not communicated well during the appointment set-up. But, the crew returned on Thursday and completed the job. We let it dry over the weekend as directed. And now we have BEAUTIFUL floors - we are very very pleased!

The guys from A Satin Finish were excellent to work with and they did a fabulous job on our floors! Their receptionist made every effort to accommodate my very tight schedule and when there were a few scheduling issues they called immediately to confirm changes worked for me. They arrived on time and immediately got to work. They taped off all surfaces and contained the dust created by the sanding. They were on time and very efficient in their coating returns. They did just a wonderful job. When the workmen arrived from another company to install our carpets they raved over our hardwoods and asked who refinished them. I have already recommended A Satin Finish to a number of people. I was impressed with their professionalism, efficiency, and honesty. I had estimated my square footage too high. They readjusted their estimate and our actual cost was $400 less than they quoted. We would have never known that their was an overage if they had not told me. I appreciate their honesty and it is a testament to their work ethic. Thank you - and thanks for the gorgeous floors!

I found A Satin Finish on Angie's list, and called them. Its a family business, and the person I spoke with was the Mom (I'm ashamed to say that I forgot their names, I'm terrible at that). She was very nice and very helpful with many different tips, even thoughs that would'nt financially benefit them, that's why I love going with family businesses. I had about 580 sq. feet to get refinished and she quoted me at 1,550, about $2.75 a square foot. After checking around, this is about the going rate. We scheduled the guys to come by, and they were right on time. One of the guys is the son in the business, the other must've been a hired hand. The son was very nice and very helpful. Since my wife couldn't be there, he said he could leave some stains on the floor at the end of the day and we could come by and pick out what we liked. This worked perfectly for us, especially since the names didn't correspond with the internet colors. They called the next day to ask if we'd decided on a stain, and we did. They showed up the next day and finished sanding and stained the floors. Be aware, the stain smells something horrible. Luckily we didn't have to stay there since we had just bought the house. After a day or two, they came back and sanded lightly, and stained the second coat. The floors look great, we took pictures and will post them in a couple days. We were very impressed with the quality of work. The bottom line is, you get very good quality for a going rate.

Since the remodeling was just finished when I had them do the refinishing work, I was wary that I would have to touch up paint etc. Much to my delight I had to do nothing! The cleanup that they performed was excellent and I did not have to do a thing! I was extremely pleased and have been telling everyone of such a fantastic job! Both Shawn and Jason were very friendly and courteous and treated you as a very important customer of theirs.