American Drain Cleaning & Plumbing

I asked for an estimate to install a GAS-FIRED water heater for a friend that was in the hospital.This would be a new installation, where there was no stand-alone water heater before  After examining the area, which had easy access to the supply water, the feed water and the gas supply, I thought that I would get an actual itemized quote.  Instead, I was told the labor rate of $240/hr plus materials.  I found this to be quite surprising, since the job was fairly straight forward.  Also, I rather annoyed that although I specifically asked for a GAS-FIRED water heater, an Electric water heater was mentioned several times, where each time I said I only wanted a GAS-FIRED water heater.  This incident demonstrated the typical "I am the contractor, and I will tell you what you want!" attitude. It was obvious that this job was not desired by American Drain Cleaning & Plumbing, and I fufilled their wishes!!!

Called to proactively change out a 15-year old hot water heater and spoke to Dan.  I felt immediately comfortable because of Dan's courteous and helpful demeanor.  He and his assistant, Garland, were able to come out the next day.  They arrived at exactly the agreed upon time and in fact, they even called 30 minutes before to say they were on their way.  This is totally uncharacteristic of so many other businesses we've called and was truly appreciated.  When it was noted that our water pressure was way too high, they not only changed the hot water heater, they also installed a new relief valve.  I'm certain that we avoided a major disaster because of Dan's knowledge and experience.  I felt the price was reasonable.  I'm completely satisfied with American Drain Cleaning and Plumbing and I would HIGHLY recommend that others use their services.  In fact, we will definitely call them again when we have additional plumbing needs.

Our main sewer drain clogged and (ugh!) backed up on Sunday afternoon.  I called them and got an immediate answer and a promise to arrive between 8 and 10 today (Monday).  They called at 8:15 to say they were on their way and arrived soon thereafter.  It took a good long time to get the roots, etc out of the pipe, but I can report that they were fully successful.  They explained what they were doing and why.

We ended up spending a bit more for some grease-cutting drain cleaner.  And I signed up for the annual maintenance plan which includes and annual pipe cleaning.  Neither of these expenses are the $383 listed above (which would have been $413 but for the AList discount.)

They were fast and good.  They were a little on the high side as far as pricing goes, but they were very good.  They were very prompt and came out the same day and finished up in a day.  I spent about $1100 on that service.  They were here within the hour of me calling them.

very well

Daniel arrived within the hour and was done in less than an hour.  I've never had anyone apologize for charging an emergency fee before and he apologized at least 3 times.  He explained exactly what had to be done and showed me the repairs he made. The guy's a gem and I recommend him without reservation.

No complaints.  He came when he said he would.  He did what he said he would do.  He was tidy and cleaned up after himself... all good!

Since the cleanout, we have not had problems, but it might be a year or two before we know for sure how well it was done.

Overall the service went well.  They said they'd be at my house between 8 and 10 am, and were there and gone before 10.  He did try to sell me on an additional service, installing a different kind of valve at my main water supply.  He gave me an estimate on the work, and when I said it was out of my price range for now, he didn't pressure me.

Even though he encountered unanticipated technical difficulties in performing the task, Dan charged only what he had estimated to complete the job. We are impressed with the professionalism and knowledge, and will call this company again if we have a plumbing problem.

I noticed there was no hot water coming form the show/tub faucet in the hall bathroom (but there was hot water from every other faucet in the house, including the sink in the hall bathroom) so I logged on to check out reviews of local plumbers. The reviews were glowing so I called, they worked around my schedule and were out to the house in a couple of hours with the work complete in a short period of time. They let me know exactly what the problem was, how they were going to fix it and how much it was going to cost. I will most definitely call Dan the next time I need any sort of plumbing work done and highly recommend this company.

Excellent.

It went very well. He is very dependable.

he came out right away. His charge was good. His attitude and knowledge were excellent

Excellent

Dan arrived on time. I reviewed the job with him. He provided a written estimate. He completed the job in a timely fashion. He cleaned all work areas. The bill was the exact amount quoted.

I got the company from Angie?s List, based on the glowing recommendations. They were right! I called on Monday and they were able to come out on Tuesday. As promised they called before they showed up and were right on time when they did. Mr. Rolli and his partner were wonderful. The job was explained to me upfront, firm price quoted, and the job began. He did a nice job correcting the problem, and making my new dishwasher hum. They used mats to cover my hardwood floor, and cleaned up when they left. I couldn?t have asked for a better plumbing experience!

We are very pleased with the overall job. They experiened difficulty accessing the pipes they needed to install the shower fixtures but persevered until they were successful. They were neat and left the job site as clean as they had found it.

We had to deal with a lot of unexpected problems that came up during that project, and Dan was always cheerful and positive about how to deal with them. I now have a fail-safe sump pump system installed, which has been a big worry off my mind. You can count on him to be straightforward in his business, and skilled in what he does.

So far the drain and the water filter are working fine. I highly recommend American Drain Cleaning and Plumbing because of their willingness to go one step further than the average plumber to give good service.

Great!

With a big storm came a flood in my basement and silence with my sump pump, I called Dan Rolli on Sunday and arranged for him to come on Tuesday. He came and installed a new pump that day. I, then, showed him my other plumbing needs, fixing 2 sinks (one with a pump he had to order). The previous owner of my home, a do-it-your selfer (who really didn't know how how to do things correctly), installed a wet bar in the basement and had the sink and pump installed wrong. Dan fixed it and it turned out to be a much bigger project then he replaced the kitchen sink and tightened the powder room sink fixture. His prices didn't go over the quote. I didn't have time to get multiple quotes or to wait so I choose Dan because of his reputation on Angie's list and I was not disappointed.

Overall the job went well. The plumber came out on Saturday morning because he knew he was going to be busy the next week. He did not charge extra for the weekend. I called him on Friday and he came out the next day. He showed up on time.

The technician arrived only 30 minutes before our drain appointment was set up. He put on boots and slogged throughout the basement, looking at the sump pump that failed. He took it out of the pit and pointed out why it failed but could not assist us in any other way other than to quote a price for a replacement which was around $450. We decided that was not an option and he said he would only charge us the $129 emergency service charge. I am not sure what else he would have charged us for because he only spent about 15 minutes coming up with ideas as to what we could do but we were able to solve the problem ourselves. In hindsight, it was not money well-spent and we were able to handle the problem more inexpensively on our own. Had we not already had an appointment set up for just 30 minutes after he showed up, it would have been a little easier to swallow an expensive "emregency service charge fee."

Dan Rolli arrived on time. He listened carefully to my story of how the toilets wouldn't properly flush (it took several tries at times) and that they would keep running. "Jiggling the handle" wouldn't stop them. Upon examination, Dan recommended the rebuild, and explained why. During his activities, Dan kept me informed, and kept the work area clean. When he made a run for a part, he kept that errand off the clock. He completed the work within a few hours, start to finish. Overall, it was an excellent experience. I know whom to call for future plumbing needs.