Gregory Rossi Plumbing & Heating

I was very happy with their work. The plumber that was sent out to put in a water heater for me was from Belarus and his partner was Ukrainian. They were very pleasant and did a great job. They had us check everything out before they left to be sure we were satisfied, and we were.

American home shield hires this company knowing they have horrible reviews. The company gave a false report to the warranty company saying a pipe that is broken in my wall was stepped on. The warranty company went with this nonsense! I am currently trying to get a 2nd opinion, but stay clear of them if you can.

After a previous guy from AHS did nothing, Greg came out as a second opinion. Not only did he diagnose the problem in just a few minutes, he then fixed it in the next 15. Super competent guy, look nowhere else, we'll be calling him anytime I have a problem. Would leave him six stars if it were possible.

I received Rossi as my contractor through AHS. I was told it would be $550.00 flat rate. For what exactly. First a gentleman came out to take a pic of the hot water heater. On the 18th of March they arrived with hot water tank in hand. My husband questioned the amount when they simply removed the old tank and replaced the new one. They added approximately 4 inches of new copper piping, the same amount they removed with the old tank and called it a modification. They told him either pay that amount or pay half of the cost of the tank. Surprise, the tank cost was $1,100, half of which would be $550. Then they went on to say how this particular tank was actually for someone else and they couldn't pay so we got it. When asked for the manual, they didn't have it. When I requested a warranty, they don't give them out I was told. At this point if anyone refers Gregory Rossi Heating & Plumbing run in the opposite direction please. My only saving grace is I work for a law firm.. get my drift.

I scheduled a repair through my home warranty (AHS) and they came out rather quickly to assess the hot water heater. They determined that it needed an element. They were supposed to return in a few days. I find out from AHS that they sent in a quote to replace the hot water heater completely. After several conversations with their office manager/clerk and the AHS representative, we had to wait until they fix the service request before AHS could authorize the repair. I called for several days after to see if this had been done. It didn't get resolved until a week later. When they finally called to schedule a visit, they were never available whenever I was available and the guy's attitude was horrible. If I'm waiting to have hot water for over a week now, all thanks to your mistake, then there needs to be some level of scheduling accommodation. They offered no flexibility and acted as if they didn't care.

Excellent all around. The guys showed up right on time and immediately identified the issues and got to work. Helped answer all questions I had for all plumbing, more than just the issues at hand. Would 1000% recommend and will use again if needed in the future. Thank you, Tom

It went very well. The company was sent by AHS and Greg was able to fix the problem in less than an hour and also unclogged the drain. He was very professional and respectful. He also wore covering for his shoes when he entered the house.

It went well. They were sent through American Home Shield. I was quite pleased with Craig and his helper.. They were in and out within about an hour and fifteen minutes.They exhibited professionalism the entire time on the job

Greg was called to my home by HSA Home Warranty to repair our malfunctioning hot water heater. Since he was the second plumber in two days sent to my home by HSA, the first one not being qualified to even LOOK at my hot water heater, I asked him about the first plumber's diagnoses -- that my swimming pool, a "silently running toilet"(?), or a low operating temp (that had NEVER been changed) might be causing us to run out of hot water. A cantankerous Greg told me that none of those options even made sense. He seemed extremely annoyed to have to come to my house in bad weather. (Sorry our hot water heater didn't break at a more convenient time, Greg!) Tested both elements, wouldn't even let me finish about what had happened or what we had done about it, and pronounced it in working order if not for the low temp. (Even though he had said that didn't make sense -- still doesn't WHEN IT HASN'T CHANGED IN 6 YEARS!) When I told him that 6 years ago when it broke before, a tech pulled a corroded element out of it, said it was probably going to fail due to hard water in our home, and wished us well, I also asked if, since it's 11 years old now, it could be clogged with hard water sediment. Greg said it was possible and was walking up the stairs to leave when he said he'd ask HSA if he could replace it, but that he "didn't feel like waiting on hold anytime soon". He said someone would be in touch. I got tired of waiting for a functional hot water heater in winter, so I called HSA SIX hours later. Greg still hadn't given them his report and wouldn't answer his calls from them. A supervisor was able to get him on his emergency line and authorized the replacement pending Greg's report, that was to corroborate my story of the events -- he tested it, said it was a low temp but that it was old and it was possible it was filled with sediment causing us to run out of hot water prematurely. Greg just told him that I needed instruction in how to turn up the temp of the unit. Everybody has bad days and nobody likes to drive in bad weather, but Greg SCREWED us out of a working hot water heater because he was such a curmudgeon. I would NEVER hire this man even to take out my trash, let alone trust him with my family's safety. And I will NOT be a customer of HSA for long because they actually trust him! Meanwhile, we have an 11 year old, 80 gallon hot water heater that can't even provide enough warm water for a child's bath, and the best recommendation is to scald our children by turning up the temp. This man needs to learn to be a better HUMAN, not just a better plumber!

First, they tried a low tech, low cost fix with epoxy. If it worked fine, if not...it would require and bigger job. So the epoxy did not do the trick. So, they had to cut away the bad section of pipe and put in fittings and clips joining the pipe. No leaks since then.

American Home Shield sent one plumber who found a multitude of things wrong but did not unclog the drain. They sent out Rossi and within 15 minutes I was good to go, came the same day AHS assigned him and even though it was 95 degrees out worked quickly and got the job done. Didn't find all the other issues.

Our kitchen sink started draining VERY slowly and my husband's valiant attempt to resolve it didn't work. Our house is built on a slab (something different for us), and the kitchen sink is in a very tight corner cabinet. A home warranty came with the house, and the warranty company assigned the service request to Rossi Plumbing and Heating. We were pleasantly surprised to get a call a few hours after submitting the service request and we scheduled an appointment for first thing this morning. Ryan arrived promptly at 8:30 and took a look at the kitchen plumbing. He recommended drilling a hole in the PVC pipe to permit the use of an industrial strength snake without removing the U-joint. About 30 minutes later, the job was done, the cabinet was cleaned up, and he was on his way to the next appointment. We are happy that the home warranty covered this (it would have cost considerably more otherwise), and, if the problem ever returns, it will be much easier to work in a tight space. Good job!

Similar to other stories.  Dispatched by home warranty co (HSA).  First day was a no show.  Had called around noon and said he would be there between 3 and 7.  Called him around 6:30, went to voicemail.  Calls me at 7:06 to say he will not be coming... really?  HSA calls him and he tells them he will send someone at 9 the next day.  Guy calls at 9:30, arrives and says he does not have what he needs to diagnose issue so he will need to go get different equipment and come back later.  Never came back.  When I finally got authorization from HSA to get another plumber, they came on site, diagnosed and remediated problem to avoid further damage all in about an hour.

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On Nov. 25th Mr. Rossi came to our home to examine the furnace.  As there was no clear indication of why the furnace kept shutting off he said he could not fix it but told me how to identify the fault code.  When it shot down again the next day I called him with the code.  He came out again and said he fixed it by changing out some wires.  Well the furnace kept shutting itself off at random times.  Multiple calls and messages to Mr. Rossi were never returned.
 Last week I called the warranty company to file a complaint.  Suddenly someone from Rossi's company (some guy named Alex) calls and arranges to come out.  He examines the furnace and says its one of 3 things, but he needs to order the parts and he'll be back the next day.  Well, he never came back.  Again calls into his number went straight to a voice mail.
Another call to the home warranty company to file a complaint.  They do get in touch with Rossi who says he's not doing it and passes the buck.
Unresponsive. Unreliable. Untrustworthy. Untruthful

unknown

I called Gregory Rossi Plumbing and Heating at 10:00 am on 6/18/14 and spoke to the owners assistant.
I was very concerned as my water was scorching hot when I turned on the faucets in my house
and I have a small child so I was hoping service could be done on the same day. To my wonderful
surprise I was contacted at 12:00 pm on the same day and was met at my house about an hour later.
They replaced two thermostats on my hot water heater unit in about 10 minutes. I am very pleased
and will happily recommend this wonderful company to all of my friends and colleagues.

unknown

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Mr. Rossi is an experienced plumber that knows what he's doing. He gets in and out. I've always been satisfied with his level of service and professionalism.

Greg has provided me information over the phone before to help me get through some issues that saved me time from paying a professional. However, this time I needed a furnace replaced and a new tenant moving into my property in two days over the Thanksgiving holiday. Greg provided an estimate over the phone that was well below every other estimate. He understood my need to have the furnace installed as soon as possible and installed it the next business day. Excellent work, very professional. I would recommend Greg to everyone.

Overall it went very well. I submitted a claim through my warranty program and I was told the plumber would contact me in a day or two. I waited 4 days and finally called them myself. After I called, however, they came out within a half hour. They were professional and cleared out the drain in a few minutes. They ran a cycle on my washer machine to make sure they fixed the problem correctly. The entire process was about 20 minutes.

They were on time and did a good job. The work was well done.

unknown

The furnace functioned well throughout the winter, and the tenent in the property was very satisfied.