East Falls Plumbing & Heating LLC

During my call I was cut-off and asked my address. When I explained that I lived in West Philadelphia I was informed that they were "booked until February". The tone was very rude and condescending, USE ANOTHER PLUMBER IF YOU CAN, besides their booked til February!

I contacted them by phone Friday afternoon and got a very quick response.   They were able to send a plumber out to me late morning on Saturday.  Before that time, they were great emailing back and forth to confirm all the details.  The plumber was friendly, seemingly knowledgeable (telling me what was wrong with the initial installation work).  The repair only took an hour and the problem was solved.  Good as new.  The price seemed more than fair for the short-notice weekend service call.  I would definitely use again.

He was very responsive. I own a house in Phila. but I live out of state. He arrived when he told me he would, provided me with insight on the situationand performed the work in a professiona lmanner.

 Contacted Bill based on Angies list rating and local location. Contacted Bill via email received estimate and set up for work to be done .Arrived on time work completed in a timely manner . The water heater is wonderfu and efficient.     

I still had the original water boiler/heater in my rowhouse and I wanted to replace it as we headed toward winter (and with a newborn on the way). After reading his good reviews on Angie's List,  I called Bill on a Tuesday to get an estimate - he was in the area and was at my house within 10 minutes to look at my heater situation. He gave me a good estimate for a quality boiler and did not try to up-sale me on a larger model (btu) or a more expensive energy efficient heater (which some will do). The following Thursday, Bill and his crew came to my house on time to remove the old, heavy boiler and install the new heater. I had concerns in regards to the positioning of the new heater and Bill was able to locate the boiler in an ideal location, while still accessing the existing pipes. Bill and his crew were able to complete the boiler install and test the unit by the end of the day. My only complaint was that the work area could have been cleaned up a little better. All in all, I am very pleased with my new boiler and the quality service that Bill provided - I would definitely use East Falls Plumbing and Heating in the future if need be.

See above and do hire.

Needed new hot water heater and to cap off some pipes in the kitchen because we were replacing kitchen cabinets.  Stopped by the day after I called, gave a good quote and then performed the work promptly.  Will be calling to come back and reconnect water lines once kitchen countertops are installed.  Highly recommend

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We had planned to use the installation services from the retailer where we bought the fridge, but their contractors were unable to complete the job. Bill stepped in and did a fantastic job. He replied very quickly to my emails (I loved being able to communicate that way), fit us in right away, showed up on time, and did quality work at the exact price he quoted. Although this was a smaller job, I definitely intend to use him if/when we have more major plumbing needs.

I have been very happy with Bill's work. He initially installed a gas boiler for me and since then has done a number of other smaller jobs. His prices are very reasonable and he is very straight-forward. He also came in last minute and worked all weekend when I had an emergency situation, which I really appreciated!

We had just purchased our first house and during inspection were told that we needed to have the main waste pipe repaired because it was leaking.  After settlement we were in search of a local plumber with good reviews, so I checked on Angie's List and saw outstanding reviews for East Falls Plumbing.  The only issue was with my fiance's and my schedules, but Bill was willing to keep offering dates and times that he, too, was available.  He went to the house and did the estimate while we were in work and was back the following week to fix it.  The work looks good and he was in and out within a few hours.  I also have to comment on pricing; we were given an estimate originally from our inspector of anywhere from $300-$600; Bill did it for $225.  Reasonably priced, friendly people, DEFINITELY using Bill and East Falls Plumbing again!

I contacted East Falls Plumbing because we moved into a new home and the gas line had four major leaks.  The guys came out right away and completed the job in no time.  The estimate he gave over the phone was right on point to what he charged.  I will definitely use them again.

Great. We were one day away from flying to Europe on a trip we'd saved up for. We found some water in our basement, not a lot, but we needed to have it checked since we were going away for 10 days. . The first person we called said it was the probably the sewer pipe and we'd have to replace the pipe  -- a big expensive job -- if we found any more water.We found water again a few days later - the saturday before we were leaving.  East Falls Plumbing answered our call and Bill came over -- on a saturday. He looked in our basement and saw a small crack in the sewer pipe and showed it to us. But then he said it was an old crack, and that we should get it fixed at some point, but he did not think it was the reason we were getting water now. He then checked the drain out in the street, said we had a clog, pulled his truck around and spent close to an hour takiing care of a ghastly clog.  He said that was why the small crack was leaking now, and that by unclogging the drain, we'd be fine for now.  He was right. Thanks to Bill, we were able to go on vacation and not worry that our house was flooding. And now we can take our time to plan and budget for a repair calmly. And yes, we'll use East Falls Plumbing when we get the pipe replaced!!

We contacted Bill to let him know that we were having a new washer/dryer being delivered and could use his services with the installation. He replied promptly and was able to send someone out the day immediately following the delivery. Installation went smoothly and washer and dryer work great! East Falls LLC was professional, flexible, and able to worked with our schedule.  Yet again, they provided us with an excellent quality of service, and we will definitely be using them for our future plumbing/heating needs!

Bill came out a couple of weeks before we moved into our new house to install a new gas line for our gas range.  My husband was impressed with him from the start; of the several plumbers we'd had out for a bid, he was the only one who noticed that there was an old gas line that had been used previously.  He didn't end up using that, but seemed savvy about older houses.  Bill was also very careful.  After the installation, he was worried that he smelled gas, and took some extra time to ensure that the line wasn't leaking.  His price was reasonable.When we had the gas range installed, it turned out that Bill had been right -- there was a leak in the line that he had installed.  We e-mailed Bill to let him know what had happened.  He was incredibly professional and responsive, and ended up coming out the very next day to fix the gas line (which now works perfectly).  He also fixed the insinkerator that our appliance installer had bungled and put in a water line for the ice maker in our new refrigerator.We were impressed with Bill's knowledge, professionalism, honesty, and pricing.  Based on our experience with Bill, we will likely hire him to do a larger job (for which he has already given us a quote).

By far the best experience we've ever had with a plumber.  Bill responded to my e-mail for an estimate within an hour and was very responsive to my questions about the work we were having done. 
He was able to schedule the work quickly, arrived on time, cleaned up after himself and both he and his partner were very friendly. 
While he was here to do the bathroom I asked for an estimate on a new water heater as ours has been slowly leaking for several months.  Not only was he able to give me good price, he was able to install the water heater that same day instead of making another trip.  I also felt that he was very honest with me when discussing the best water heater for our house and wasn't trying to talk me into something more expensive.  In fact, he talked us out of larger water heater (75gal) because he said we really didn't need it and it would cost us more money to heat and he was right - the 50gal replacement water heater that he installed works great and we have more than enough hot water whereas with the old 50gal one we were running out of hot water after 2 showers. 
His prices were very reasonable and were, in fact, about half the price of what another large plumbing company wanted to charge us to install a pedestal sink and toilet. 
Overall, a great experience.  We will definitely be using Bill and East Falls Plumbing for all of our future plumbing jobs.

Bill provided me with a quote quickly.  He arrived on schedule last Saturday. He and his co-worker were very polite and helpful in providing information.  Everything was done well and right on budget. 
I will be using Bill and East Fall's services  again soon. I recomend them to others.

This is the second time that I've worked with this company, and have been very pleased. Bill is willing to come out no matter how small the job, which many contractors won't do. They are responsive when you call them (call returned same day), and I was able to get an appointment within a couple of days. He diagnosed the problem quickly, went out to get the parts and quickly did the repair. He was in and out in about an hour. His work is neat, thorough, and professional. After he left we noticed that the toilet was spontaneously running a few times a day. A quick call to Bill, he was back to our house within a few days and make the adjustment at no charge. Very easy to work with and good at what he does.

I contacted Bill Bierman for an estimate regarding drain cleaning services. He returned my emails promptly, and we set up a meeting for an estimate. Bill was very honest and upfront in surveying my situation, which involved a drain clogged with tree roots. His company could not do the work, but he was able to give me a recommendation/referral for a company that specializes in this type of problem. I appreciate Bill's honesty and professionalism and would definitely recommend his services.

I was out of town for a week and came back to a non-functioning basement toilet. Which someone had also seen fit to use. And clog. I emailed Bill, who promptly got back to me (and offered suggestions first on how I might troubleshoot it to save me the money for s visit if it was preventable. Alas, , it was broken.

He came out to fix it quickly and kept me apprised of his schedule (seriously, a plumber who emails you? How great is that vs. playing phone tag?) And while at first things looked dire, he kept at it and fixed the pump vs replacing it, saving me a ton of money. He and his partner also kept great attitudes despite being faced with a holy mess, and were just a pleasure to work with. I look forward to working with East Falls in the future on non-emergency projects - just a great experience all around.

It went very well.   Bill was easy and quick to reach and communicate with for estimate and schedule repair. I contacted him on Sunday and scheduled Tuesday for the fix as it was not an emergency.   He came and repaired the problem quickly, answered any questions I had. Price was reasonable.  Would use again in the future.

On Friday, July 13, I called Bill Bierman to schedule an appointment for him to unclog a tub drain. I also followed up with an email. Bill called me within a half hour. He said that his schedule was full the next day but could come by after wrapping up a big job. I told him I was available after 3 p.m. and he responded that he may arrive later; however, he would call me prior to 3 to confirm the appointment. When I didn't hear from Bill, approximately 4:15 p.m., I called him to verify that he was still coming. He replied that he was waiting for my call at 3, that he was unavailable, and suggested that I call his friend the next morning. I asked him if his friend works on weekends. He replied no. Then I told him that I couldn't use the tub at all. He apologized that he couldn't come by and recommended his friend again or I should find another plumber who works on Sundays. A few minutes later Bill called and said that he could come over in 1 or 2 hours. I told him I would be available. Bill arrived at 6 p.m. and unclogged the tub drain using two plungers that his colleague retrieved from their truck. He told me to make note of when he serviced tub and if the problem reoccurs he may have to replace the trap, as he thinks it was improperly installed. At that point, I was relieved that he resolved my plumbing issue.  However, a few minutes later, after Bill had left, I noticed that my plunger, which I recently  purchased from Home Depot, was missing -an old ratty one was left in its place. I called Bill and asked him to return my plunger. Bill returned to my house and denied that he took my plunger. In addition, I also discovered, after comparing a previous repair receipt, that Bill charged me $50 more for the exact same service which he perform only 9 months ago.

We recently purchased and moved into a new house. There was an old grill attached to a natural gas pipe that came up through the deck. We wanted the pipe removed from above the deck and capped under the deck just in case we decide to use it in the future.Bill and another employee showed up on time and got right to work. They were gone within a 1/2 hour or so and even took the old grill for disposal.

Plumber came, took a look, told me the price, accepted the coupon which lowered the price, left to pick up part, returned promptly, fixed the leak and no problems since.  I highly recommend East Falls because of their efficiency, politeness, honesty and  price.  There is nothing more I could ask for.

Our overall experience will Bill was excellent.  Our first interactions were by email and his responses were quick and to the point.  He was able to give me an estimate for replacing the water service line without me having to be at the house.  He drove by the house after we made contact by email and returned an estimate that was reasonable compared to others I had researched for the same service.  After we agreed to go ahead with the work, he secured the various permits, continuing to be responsive by email with any questions I had.  He and his crew arrived on the day of service and the work went as planned.  They did discover, in excavating the sidewalk that there appeared to be some water diversion as the there was clearance between the bottom of the concrete and the ground underneath.  He thought this was possibly due to the sub-sidewalk downspout being cracked, so he recommended diverting the downspout into the house to connect it to the waste pipe there.  This added an extra $400 to the price, which seemed reasonable to me.  That work was completed a couple of weeks later when they returned to patch the sidewalk.
I would certainly recommend East Falls Plumbing and use them in the future for any other plumbing issues that may arise.