East Coast Comfort Inc

I purchased a coupon from Angies List for HVAC spring check-up. The appointment was scheduled in a timely manner and the service was performed as scheduled.

My situation was not urgent, so I took the time to have 3 companies who were highly rated on Angie's List come to my house to give me a proposal and estimate. East Coast Comfort was by far the best deal for the same work. Tony was friendly and professional. He explained everything to me and provided details when I was comparing different options. He did not try to "upsell" me on anything, even when I was considering a more expensive unit. He did all of the work in one day and left everything clean and tidy. He followed up with a phone call to make sure that everything was OK. I highly recommend this company.

Initially I had a little difficulty getting in touch with ECC. I had left a voicemail message that was never returned, but when I left a second message saying so, I got a call within half an hour and this was outside of business hours. An estimate was scheduled in a reasonable amount of time and Ed showed up to meet me right on time. At this point I had already had two other companies come out to give estimates and I was really impressed with how Ed walked me through the whole job - including asking questions about where I might want the return air trunks to be located. We also discussed the placement of the units in the basement, something the other companies didn't seem to give much thought to at that stage in the process. I really had the feeling that Ed knew what he was doing and found him to be very genuine and helpful. I did end up speaking to another company after ECC and decided to go with that company rather than ECC even though ECC's quote was just slightly lower. What it came down to for me was that Ed did not believe the duct work would fit within the walls of my home and that it would be necessary to build out areas of the first floor ceiling to accommodate the ducts. This was going to be out of character with the home and while I was willing to go ahead anyway, my husband kept saying how stupid it would look and wanted to find out what other options there were. I brought this up in an email to Ed and he very politely said that he just didn't think that would work out. The other company was able to find a way to make it work, however, and that is why we went with them instead. Were it not for that one issue, I think we very likely would have moved forward with ECC. I think I'm in the minority of HVAC reviewers who wanted to have an entire system installed including duct work, so if you are looking for new units to tie into your existing forced air system, I highly recommend contacting ECC!

Recirculating pump on my house heater stopped functioning. PGW service would not work on it since the pump is not commercial grade, Series 100. EEC service man came and walked me through all the steps to eliminate different possible reasons for the pump failure. He rewired the pump, making sure that all the electrical connections are secure, and the pump started working again. He didn't immediately jump to conclusions that the pump needed replacing, which would have cost me several hundred dollars at minimum. The final bill was about $80. Fantastic.

They were great! I purchased the furnace winter tune up special on Angie's List. They came on time, were professional and did a good job. Even gave me an extra filter. Will definitely use them again.

Technicians were very friendly and knowledgeable. Made recommendations and informed me of problems.

Perfectly. They cut it apart, cleaned out the gunk left inside, and took everything away. Some people grabbed the scrap metal from the curb.

We were very pleased with the services and professional expertise. The cold weather will be coming soon and we are glad that we acted to replace the more than 50 year old furnace. Tony also assured us that our new furnace would be more efficient and quieter!

The technician (Ed) got to work right after arriving. He spent quite a bit of time cleaning out the inside of the furnace. He had to leave mid-job to pick up a replacement nozzle, as it was a non-standard type. Ed really seemed to know about this system, much more so than technicians provided by other service companies. He attributed that to having worked for an oil company previously. I haven't used the furnace yet, but I anticipate good performance. To top it off, the cost of this maintenance from East Coast Comfort is significantly less than the prices I was quoted by other service companies. (They even offer a small Angie's List discount.)

The water drain in the attic had locked up. They drained the water and fixed the problem. They are excellent. They have always done an excellent job. Their prices have always impressed me.

The work went very well. I can't say enough good about them. They were very professional and showed up on time. They were also very friendly. They did the job and were always early. They have done a good job. I have been very happy with them.

The service was good. They came in the spring when we had a problem with our A/C. They did a good job.

This was a difficult job in a very old home. They are owner operated and more competitive than the big companies with large overhead. If you want a quality job, this is your team. If I had more HVAC work for these guys, I would go to them without hesitation and would gladly recommend them to anyone who needs HVAC work. Top quality work at reasonable prices in an area that expects top dollar for mediocre work and service. Out of all of the work done on my 200 year old home, this team and their work has been the best out of all other services I have had performed on my home.

Tony and Ed make it a point to communicate immediately, diagnose a problem, and take care of it in the fastest and most economical way. After they did my huge job that bitter January, dismantling a huge old coal stove and removing an oil tank, I referred them to my son and daughter, who had the same job done at their houses--though not on an emergency basis. You can't give more of a positive recommendation than that.

I am so glad I took this Angie?s list recommendation. They were extremely professional and did a wonderful job. They were very patient and helpful with my extensive questions as I learned about high efficiency heating and cooling. They took my concerns into consideration with placement of a new return, explained the venting necessary with the new systems and helped me to decide on the best system for my situation. They came on time, worked throughout the day, and stayed late to finish it all in one day. They were very pleasant and a pleasure to work with.

Explained in "services performed" above.

Crew was punctual, courteous, made a minimum of noise, cleaned up completely afterwards. Tony provided a detailed walk-through of the system when the work was complete, was personable and professional. Very pleased with the experience, would definitely use again and recommend to others.

They arrived at 8am sharp and they called before they came. They explained to me again what they were installing and began to instal the return and then the brand new heater. They were very friendly and personable. They finished the work around 1:30 and then walked me through how everything worked. They tested the heater to make sure that everything was working and made sure that I was happy with the service.I received four estimates from other heating companies but ECC were the cheapest with the best quality. I would definitely recommend them and I plan on working with them again in the future.

During my life, I have encountered a few businesses that had service as high quality as East Coast Comfort, but none better. We needed to replace our central AC, and we decided to replace the heating unit as well. They gave us a timely appointment for an estimate, and they then called back to let us know they had a cancellation and gave us an even better time. One of the owners, Tony, came and took careful measurements, and he sent us a quote in two days with a very competitive price. Once we committed, they gave us a timely install date, and then (once again) called with an even better date. In every instance, everyone was very courteous and punctual. Before and after I committed to the install, Tony patiently answered any question we had. One particularly nice touch: They were working next to our new water heater, which another company had installed. Tony noticed that the pipe leading from the emergency release valve was inappropriate and potentially dangerous, so he just went ahead a replaced it without charging for it.

Bought a prepaid coupon for air conditioner tune up. The company called to make an appointment in a few days. Ed McCollum arrived when expected. He was business like and pleasent. When he found the switch that needed to be replaced he showed me it in place and explained everything. After the job was finished he gave me a summary of the condition of the air conditioner. So far it works fine!

My air conditioner had stopped cooling. We could not figure out what the problem was. ECC found that all the freon had leaked from the unit. We called Wednesday night. They returned our call and came out Thursday at the time scheduled. They were honest, professional, courteous, personable. They are very knowledgable. Ed did not try to sell us any services we did not need. We are planning to have him return to check our heating system. We would definitely recommend them.

The guy was very punctual and professional. He answered all my questions in details. However, when I asked, what you will clean since the package was "$65 for Spring Tune-Up, Clean and Check! ". He asked, they don't clean anything in this service. Cleaning requires more labor and money. He said, may be "clean" was a typo in the deal title. I may still use this company for my future A/C heating issues or maintenance but, would prefer if they do exactly what they offered originally in the deals.

i called east coast after 2 failed attempt to repair new c/a that was installed badly.Ed found a few defficiancies and recommanded howto repair them.he brought the system to a better level of function.

I called after hours on a weeknight to request service for our air conditioning unit/HVAC system. We were very concerned because our a/c wasn't cooling the house properly, and our baby was sick (so we didn't want to house to get too warm). The technician on call responded within 15 minutes, and scheduled an appointment for first thing the next morning. He arrived on time, fixed the issue for a fair price, gave us advice on how to maintain the system properly to save money in the future, and even applied the discount from angies list without my asking him! It was overall an excellent experience.

I purchased a Big Deal for East Coast Comfort and I could nat have been happier. The guy was on time, nice and polite and not only did the tune up and checked everything, I had a leak in one of the pipes and he even fixed that!