Hancock Building Associates Inc

Everything went well. Everyone was very Professional they were hard workers, they kept working when the weather was very cold and even some snow and they cleaned up every day.  Have used Keith for various jobs  for other family members and they were very pleased.  Will definitely use again and highly recommend Hancock Building Associates.

Provider came within a day of my calling, fixed the hole in my roof caused by a falling branch.  As far as I can tell, he did good work.

I had received several bids, and he was the lowest bidder. I chose him due to having been referred by a friend and they had advised he does great work. The job was completed in two phases. The job site crew was responsive and took our suggestions in stride. They wanted to appease the customer and we were most appeased with the end result.

I got multiple estimates for a new roof and vented skylights and Hancock's bid was very competitive.  It took a little longer than originally planned to do the job but 2013 was a very rainy year so I understood... and they stayed in general contact with me regarding the timeline.  They gave me a list of jobs that they did in the area and I spent an afternoon driving around and looking at their work on other houses and it all looked pretty good.  I also had conversations with two of the homeowners and both said
they were pleased, so I went with Hancock. They came with a large crew and did the whole job in one day which impressed me since the roof was about 17 squares.  I also had them remove and replace two vented sky lights which they did nicely.  The old ones leaked every time it rained and the new ones are sealed nice and tight.  The roof looks great and the clean up was very good.  I found one small piece of a cut shingle a few weeks after the job was done in the middle of an English Laural but that is it. 
In addition there were 3 1/2 packs of shingles and a roll of under-layment left over.  I asked Keith if I could keep them as I wanted to eventually replace the roof on a small shed I have in the back yard (my spring time DYI job).  He said I could but he looked at my shed and said I would need more than 3 1/2 packs of shingles and he delivered another pack for me.  He did not have to do that but he did.  I appreciate the effort to go that extra mile for a customer. 

job went well. Crew came on time and placed the windows whithout any problems.

They came out immediately after we called to give us an estimate.  The estimates were not the lowest but very in line with the other estimates we received.  The person doing the estimate was knowledgable and pleasant and made sure he knew what we were looking for.  The service team came out in a reasonable amount of time and were also very professional. They did a great job and I would definately recommend them to others and will be using them again.

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The man doing the estimates, Keith, was personable and explained what he proposed to do clearly (as did most of the other roofers). He assured us that his crew would take very good care of our cherished rose bushes (a gift from my husband almost 50 years ago) and would remove one sheet of plywood at a time and replace it before removing another.

Neither if these happened. They did drape tarp in the back, but I noticed that it had gotten light inside and when I looked out the back window I saw that the whole small garden area - with the three rose bushes - was covered with black tar paper and shingles and plywood. The men were having a great time throwing plywood off the roof - one piece about 10 inches by 2 ft came flying off and was embedded in the lawn - standing up! I took a photo and emailed it to the office. The guys were having lunch and suddenly it got quiet and next thing I knew they were standing around the garden and cleaning the trash off the plants. I never did get hyacinths and tulips there this year! The rose bushes survived!
 
Keith had told us that the men would walk the plywood and shingles across the roof and drop them into the dump truck parked next to the house on the driveway. They did not do that, nor did they take off one plywood at a time. They removed the whole back of the house the first day, then after lunch started to replace the plywood sheets. They also added sister joists to two rafters. Overall, it took four days.

We noticed right away that there was a slight drip from the new gutter and they have been back twice to caulk it. Hopefully this time it will be good.

Then we noticed a large crack in the ceiling of a seldom used bathroom and when we looked further, found a couple more. We sent photos and got a check so that my husband can do the work himself rather than have another contractor come out from Hancock, since I don't have much faith in their work anymore.

The worst thing though is that the front of the house has a dip now, where there was none before! The foreman has come out to look at it and told my husband that it is because the rafters are bent! Why did we not have a problem with the old roof? They replaced all the plywood so I feel they should have made sure there would be a smooth, even surface. At this point I am just sorry we did not go with one of the other roofers, who were close in price, in any case.

The receptionist is always pleasant on the phone.

6/18/2012 Description of photos
1- the 'staging' that was NOT done next to the patio
2- scrap lumber used for sister joist - he did not charge for that joist, though we would have gladly paid the $100 for a new piece of wood to be installed parallel to the old joist which broke while they were on the roof
3- the dip over the front door
4- close up of the front corner
5- shows that a piece of new plywood is bowed, not the rafter/joist

I asked that contractor let me know when they were coming to my house.  Instead they came and performed work while I was not home.  I called and complained at office that I wanted to know what was done and that I wanted to be there when work was completed.  The owner left me a nasty messsage on my machine saying that I had no right to be negative to his team.  I called the office back and apoligized if I had been rude.  She said not to worry, that I had been fine, perhaps the owner overreacted.  So I called the owner and left him a message saying that I had apologized to his staff and would appreciate a call back from him. Never heard from him.  NBo excuse for unprofessional behavior.

It took longer to get them here than I was originally told (some of the delay was weather-related), and they could've communicated their scheduling issues with me better than they did, but their work was excellent, done quickly and professionally, and the final price was exactly the estimated price.  Their crew missed one of my downspouts (which need to be extended by 2" or so), so I called their office and they had someone here the next morning at 8:00 am to take care of it.  This really was NOT a big deal, but their responsiveness to my concern was fabulous.  Overall, I was very pleased with the work and with the company.

Everything was done to time, no messing about or coming and going. It all went according to plan. They charged exactly what they quoted. They did very job.

They are very professional and friendly. They are very thorough and did a great job. I wish they had been more upfront about the start date. We had signed with them by about the end of August and the work didn't start till the beginning of October.

THIS COMPANY HAS DONE THREE ROOFING JOBS (FLASHING AND GUTTER WORK) FOR ME, ALL DONE PROMPTLY AND WITH EXCELLENT RESULTS.