Keller Enterprises Inc

Description of Work: I purchased a St. Croix Pellet Stove installed by Keller Enterprises. Upon arriving for the installation, the technician ran his van into my central air compressor and when I waved him away he acted as is he could care less. I had to re-position the compressor myself. The installation was not done properly from the outset. The smoke stack leaked puffs of smoke every time I started the stove. After a few weeks, Keller returned to seal up the seams using a reddish colored sealant which looked ridiculous on black pipe. Their attitude was not apologetic for the mistake but rather annoyed at being bothered. The following year I began hearing a loud pop from the stove which shook the stove causing sparks to fly inside. After I identified a bent rod causing the problem, I went to Keller's to ask for a warranty repair. They informed me that the manufacturer would not repair this because it was" probably" my fault for not lubricating the parts properly. Again the attitude was "don't bother us". They offered to come out and look at it for a fee or sell me the part. This is not a customer oriented or customer friendly company. It appears they prefer to sell large volume items like coal, oil and wood pellets but not take care of service issues on equipment they sell , install and enjoy profits on. This year I hired another St. Croix dealer to clean the stove. They found that the exhaust pipe installed by Keller was the wrong type and not installed to code more than 1 foot off of the ground. Keller also had never advised me to put down stone in the exhaust area creating another fire hazard. This contractor corrected this, re-installed the entire exhaust pipe properly and called the manufacturer to get me the faulty part replaced at no charge. It turns out that Keller had never even called St. Croix to ask about the warranty claim. They just told me this tale about it not being covered to sell the part and service instead. I now have a safe, properly operating stove, no thanks to Keller Enterprises. If you are looking for a company that does quality work on stove installations and cares about their customers, avoid Keller.

Description of Work: They installed a coal stove and delivered coal for the stove.