STETSON BROTHERS ACE HARDWARE

Two reasons why you should NEVER go to STETSONS. I bought a mr heater from Stetson hardware. I took it out of the box, tested it on a propane tank and it made a constant hissing noise when it was running. I shut it off and put it back in the box to return. My application requires it to be quiet. Two days later I went back to Stetsons and returned it ( I should have lied and said I didn’t turn it on but the honest guy I am got me into a big mess). The girl at the front got Frank (must be the returns specialist). He took the heater out of the box and took it downstairs to his propane tank. I heard him from upstairs clicking the igniter and I knew by the sound he had no clue what he was doing and more of my time would be wasted if I didn’t go there and show him how to operate it. I went downstairs and frank had it in two pieces trying to start it (not smart). Propane spraying in the air from the regulator side when he was holding the heater element. I put it together for him and got it working. Frank told me he wasn’t refunding my money because it works fine. He said the hiss is normal. And it wasn’t making much noise. He said if I want, take it up with the owner. So he wanted me to drive another 40 minutes round trip for this poor customer service? I asked him to call the owner, which he did and the owner gave the ok to do the return (40 minutes later and several arguments with Frank). No need for this folks. Two reasons never to go to Stetsons: 1. Beware of any return to this store. They appear to have a very cheap way about them and scrutinize any return. 2. I and other civilians were put in harms way while Frank was lighting an outdoor heater indoors and didn’t have it installed correctly. Good thing I had the initiative to go stop that from happening. I want to see the return policy in writing? How can you stay in business when you treat your customers with such disrespect over 30$. Whoever put this policy in place wasted 45 minutes of my time, I can’t get that back so I figured I would post here to make everyone aware that they are not a place I would ever shop again.

I like that it has everything you need for repairs or maintenance. There is nothing I dislike about them. I just go over there and buy.

As stated above, I was advised of product (what to use and why). His advice was honest and helpful. Advised me how to direct the landscaper for the results that I wanted.