STETSON BROTHERS ACE HARDWARE

I 1000% recommend Stetson Brothers Ace Hardware if you are in the Erie area! I was broken down about 10 mins from their location and needed tools to repair my boat trailer. I went into the store and was about to spend 250-300 dollars on what I needed but then the owner of the store offered to bring a personal tool that he had on him instead of me spending the money on new tools. He brought the tool after the store closed for the day, and we were able to use it to help us repair the trailer. He took time out of his Sunday after the store was closed to come help us and refused to take cash from us for helping us out. He just did it because he is a good person and wanted to help us out. This showed me that Stetson Brothers was more concerned about helping us out than making quick dollar off of someone that was desperate for help. It also showed me that there are still great people in this world and Stetson Brothers is run by some really wonderful people. If you are in the North East or Erie area stop by and give this small family run business your time and business.

Two reasons why you should NEVER go to STETSONS. I bought a mr heater from Stetson hardware. I took it out of the box, tested it on a propane tank and it made a constant hissing noise when it was running. I shut it off and put it back in the box to return. My application requires it to be quiet. Two days later I went back to Stetsons and returned it ( I should have lied and said I didn’t turn it on but the honest guy I am got me into a big mess). The girl at the front got Frank (must be the returns specialist). He took the heater out of the box and took it downstairs to his propane tank. I heard him from upstairs clicking the igniter and I knew by the sound he had no clue what he was doing and more of my time would be wasted if I didn’t go there and show him how to operate it. I went downstairs and frank had it in two pieces trying to start it (not smart). Propane spraying in the air from the regulator side when he was holding the heater element. I put it together for him and got it working. Frank told me he wasn’t refunding my money because it works fine. He said the hiss is normal. And it wasn’t making much noise. He said if I want, take it up with the owner. So he wanted me to drive another 40 minutes round trip for this poor customer service? I asked him to call the owner, which he did and the owner gave the ok to do the return (40 minutes later and several arguments with Frank). No need for this folks. Two reasons never to go to Stetsons: 1. Beware of any return to this store. They appear to have a very cheap way about them and scrutinize any return. 2. I and other civilians were put in harms way while Frank was lighting an outdoor heater indoors and didn’t have it installed correctly. Good thing I had the initiative to go stop that from happening. I want to see the return policy in writing? How can you stay in business when you treat your customers with such disrespect over 30$. Whoever put this policy in place wasted 45 minutes of my time, I can’t get that back so I figured I would post here to make everyone aware that they are not a place I would ever shop again.

I like that it has everything you need for repairs or maintenance. There is nothing I dislike about them. I just go over there and buy.

As stated above, I was advised of product (what to use and why).  His advice was honest and helpful. Advised me how to direct the landscaper for the results that I wanted.