Mr. Appliance of King of Prussia

Richard called prior to each visit and arrived at the time he stated. He was personable and professional. I will definitely use Mr. Appliance again.

Not Good. 

I first used Mr. Appliance in 2009 for the same problem and was satisfied with their work and cost (Approx $222.00). The broiler unit on my DCS range went out again naturally I called them again. The Tech arrived (same one as in 2009) on the time and date specified.  He confirmed that there was a part required and said that he would need to order it from the manufacture.  He gave is a firm price and we gave him a 50% deposit.  Mr. Appliances' web site has the following statement:

"Upfront Pricing. Before our technicians start any work, they always explain what they are going to do. You'll never encounter surprise fees with Mr. Appliance."

Several weeks later we got a call from Mr. Appliance stating that we would need to pay $150 extra because a second technical was required to lift out the range due to the kitchen hardwood floors.  My wife explained that we had other people who could perform that job and she was told that due to "insurance" that wasn't possible.  She stated that we carry liability insurance for contractors in our home and was told that "they" would look onto it.  They eventually got back to us and said that the only option was to use there person for the extra $150 so we reluctantly agreed.

Several weeks went buy and they hadn't come so I called and was told that we had cancelled the order!  I explained to the woman at the pother end of that telephone that we never cancelled to the order and were patiently waiting to get the broiler fixed.   I was told then that the parts had been returned to the manufacture.   When I became more insistent she than said that they would be there the in two days. (obviously the parts were not returned).

Both tech arrived on the promised date and actually early.   The put the part in and it blew.`   They then determined that were was an additional problem, a frayed wire and they would need to replace the part that they just put in (supposedly at no charge) and order a wiring harness.  There was no mention of cost and I assumed that the only additional cost would be for the wiring harness.

Weeks went by and we called several times until finally we were told that the owner would look into getting the parts.  Eventually we received a confirmed delivery time and the tech arrived on time and the parts were installed and everything worked fine.

I was then presented with a bill for over $800.   I was shocked and told the tech that I'd already paid a $250 deposit.  He called the "office" and they said yes I had but that this was on top of the $250....$1080 to fix the problem!  And almost 2 months and may telephone calls         .

I asked for an itemized bill (the tech only had a total),  He said no problem but apparently it is because I have yet to receive one.

So much for their "speedy" service and their upfront pricing.  

They came twice, they didn't know I had a vent in the basement. They were prompt and did a great job.