Horizon Services logoApproved Pro
Approved Pro

Horizon Services

4.0(
1,236
)
Heating and Air Conditioning Service, Plumbing, Water Heater Service,

About us

Horizon Services is the region’s largest and most well respected plumbing, heating and air conditioning company, with nearly 600 employees serving tens of thousands of homeowners throughout Delaware, Southeastern Pennsylvania, Southern New Jersey, and Northeastern Maryland. After a quarter of a century in business, Horizon Services remains fully committed to setting the industry standard for customer service, installation, and focusing on things that are important to busy homeowners: respect for their time, their home and their property; up-front pricing, and an unconditional 100% money back guarantee. Horizon Services is the Heating Company Your Friends and Neighbors Call to Keep Warm All Winter Long!

Business highlights

Emergency services offered
36 years of experience

Services we offer

Heating, Air Conditioning, Plumbing, Drain Cleaning, Sewer & Water Line Replacement, & Water Heater Repair & Replacement.

Services we don't offer

Duct Cleaning. Electrical. Jetting & Tankless Water Heaters.

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Warranties

Yes

Senior Discount

10%

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Our recent projects
  • 25
    View Gallery

    Assorted photos uploaded by Horizon Services

Reviews
4.01,236 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
61%
4
12%
3
8%
2
8%
1
12%
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Showing 1-25 of 1236 reviews
Scott M.
Jun 2025
1.0
Heating and Air Conditioning Service
$10,000
I wouldn’t be writing this Review if one thing would have happened, TALK TO ME. Don’t place the answering service in the position of telling a Customer that the Supervisor has left for the day at 2.45p on a Thursday. Especially when the Horizon repairman had just fried our whole cooling system, including the thermostat!! What started with a bad fan motor in a new AC system that was only 3.5 years old in a $10,000 system, for which we had waited 4 days for the new motor to be installed. Add to that the fact that the repairman told me he would be at our home at 8.30a and didn’t arrive until 11.30a - after having to use a vacation day to wait at home for them to arrive. Then telling me this will be ‘quick’ all I have to do is switch out the motor by mounting it and plugging in the new one. Hours went by, nothing. He comes in to test the thermostat and it is non-responsive. He tells me to get new batteries, which I did. Then asks me, “these are new?” To which I say, ‘of course’ - you watched me take them out of the box. Then he goes out to his truck for the next 1.5hrs, supposedly speaks with his Supervisor and comes in and tells me that he has fried the system. I reply by saying I will be calling a senior person to speak with them. Called 4 times and never spoke with anyone. Each time I waited on hold for an extended period of time. Each time, I was then told by the answering service that someone would call and never did. Then at 2.45p I am told “everyone has left for the day” and no one would be calling. This was a Thursday, I had been home all day and no one would speak with me. We remain without an AC system, no plan, no calls - - nothing!!! If I could rate them a ZERO, I would,
Tarek S.
Jul 2024
1.0
Heating and Air Conditioning Service
I had a very negative and unprofessional experience with Horizon Services. I signed a contract with them. When it was time to service my AC unit, they cancelled my appointment and rescheduled it, only to cancel and reschedule it again, and yet they did it again! They cancelled my AC maintenance appointment three times over nearly a month period. The scheduler kept cancelling the appointment a few minutes before the appointment time, which was very inconvenient for me because I had to be home every time they scheduled. After the third cancellation, I asked the scheduler to escalate the case to a supervisor which he told me he did. But the Horizon customer service manager never called me back. I called again and escalated again, still the Horizon customer service manager never called me back. I called at least twice after that and was told that my case was already escalated to a female manager, but still she never called me back. All I got from the Horizon phone operators was repeated empty promises that “someone will call you back in 12 hours, etc.” But they never called back to commit to either providing the AC maintenance service or cancelling my contract and refunding my money in full. What makes matters worse is that none of the Horizon Services phone operators who answered my repeated calls was able to transfer me to a manager to speak with in real time. These operators said that they could only “email the senior manager or the concern department”. What a disappointment, and what a lousy excuse to ignore a contracted customer. I truly regret hiring Horizon Service and signing a contract with them and I will never recommend them to anyone. The failure by Horizon Services to provide the AC maintenance per the contractual agreement (it’s now mid-summer and my aging AC unit was not serviced to date) and the fact that their customer service manager never bothered to respond to my repeated phone complaints speak volumes about the unprofessional way they have treated me.
Ed M.
Jun 2023
4.0
Heating and Air Conditioning Service
Yes, I recommend this pro
I had plumbing, heating and airconditioning. All kinds of services from them.
Ram G.
Dec 2022
3.0
Plumbing
It did not go at all since Horizon does not service my zip code. Angi should take care to offer the deal ONLY to customers that Horizon is able to service. Please do NOT charge my card as no services were performed by Horizon for this request.
William T.
Sep 2022
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
I have used them for years and they have been very good. I would recommend them as well.
Abby Z.
Jan 2022
4.0
Plumbing
Yes, I recommend this pro
they were more than servable. they were good
Ellen A.
Nov 2021
5.0
Drain Cleaning
Yes, I recommend this pro
They were good, did a great job for sure.
Ron B.
Jun 2021
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
Very good although they are expensive. They also have great technicians.
Michelle S.
Jan 2021
5.0
Heating and Air Conditioning Service, Appliance Repair
Yes, I recommend this pro
It went awesome. We were able to get a quote quickly when our AC died in June, and were able to schedule a new AC & heater promptly. They were clean, thoroughly explained what was covered, etc. My only wish, is the maintenance - you need to schedule that way in advance - months. I guess we need to have more people go into this line of work because it can take 3 months to get a service appointment
Response from Horizon Services

"Thank you for putting your trust in us with your home comfort needs! We look forward to assisting you at your next visit."

Kettia D.
Jan 2021
5.0
Heating and Air Conditioning Service, Appliance Repair
Yes, I recommend this pro
Fabulous the guys are very knowledgeable and willing to teach!
Response from Horizon Services

"We're happy to answer any and all questions you may have. Thank you for putting your trust in us with your home comfort needs. We appreciate your business!"

Adele R.
Jan 2021
5.0
Heating and Air Conditioning Service, Appliance Repair
Yes, I recommend this pro
$7,500
Horizon was simply the best. When it comes to customer relations. My husband and I were very satisfied. The crew was polite, clean, prompt and answered all our questions and concerns. Honesty and professionalism are what is important and these guys nailed it!
Response from Horizon Services

"That's great to hear, thank you for sharing! We appreciate you putting your trust in us with your home comfort needs. Thank you for your business!"

Ernest H.
Jan 2021
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$300
VERY PROFESSIONAL AND ON TIME
Response from Horizon Services

"Thank you for your vote of confidence! It means a lot. We appreciate you choosing us to handle your home comfort needs. We look forward to assisting you in the future."

Marcella T.
Jan 2021
5.0
Electrical, Appliance Repair
Yes, I recommend this pro
$100
We have had Parker Brown do our work for the last few service calls. He is very polite and takes care to cover his shoes when he comes in. Parker asked about my husband who had Alzheimer's and gave his condolences when I told him he had passed away. He was on time and tried to find discounts for the service. He replaced the lamp with a 2 year light so we would not have a service call for that job every year. I was satisfied with his work and professional demeanor.
Response from Horizon Services

"Caring and compassion go a long way here at Horizon. Our condolences as well. We'll be sure to pass your kind words on to the technician. Thank you for putting your trust in us with your home comfort needs. We look forward to assisting you at your next visit."

Ken M.
Dec 2020
5.0
Heating and Air Conditioning Service, Appliance Repair
Yes, I recommend this pro
$400
OK. The unit had not had any significant work since installation about ten years ago. It was a special $59 tune up by Horizon Services. Upon further inspection, however, there were several potential problems that had to be addressed, which would have caused a failure in the near future. The technician was very clear on the problems and what could happen, showing us pictures and giving us an explanation. We did go ahead with the recommendation. We received credits against both the original service and other coupons to help offset the total cost. We felt the work was necessary and needed in light of the age of the unit.
Response from Horizon Services

"We're happy to be here for you! We're so grateful you chose us to handle your home comfort needs. Thank you for putting your trust in us. We appreciate your business!"

Ross W.
Dec 2020
5.0
Heating and Air Conditioning Service, Appliance Repair
Yes, I recommend this pro
$400
Good. I was provided with photos of the issues and the work completed. Very thorough.
Response from Horizon Services

"Thank you for sharing your great experience with us. We appreciate you putting your trust in us with your home comfort needs. We look forward to assisting you in the future."

Erica H F.
Dec 2020
5.0
Heating and Air Conditioning Service, Plumbing + 3 more
Yes, I recommend this pro
$15,000
The Folks at Horizon are nice folks. The heat pump they installed works excellent a few problems. The Water Heater they installed has a dent in the bottom does not seem to hurt performance. The installation was a different issue first the service person lost his markings on the lines he did not have a helper or his did not show up i had to assist in tracing the lines which took away from my home work. The second issue is which upset me the most. I was quoted a price thats fine. We live in a Mobile or Manufactured home. The Water heater is very close to our N . E. Wall within inches I had to remove one section of the skirting for him to soldier the joint this was no more than 6 inches he did not have to craw under which I myself would not like to do. The service man said I will have to charge you and additional $600.00 dolars What Could I Say at this point. So you get the picture no exaggerations here. He did his part and left on the inside was a plex tube with two large nails in it that I had to repair once he left. The next time I use these folks i will go over everything 100%. the bottom number covers both. I would love to use them for additional services but fear don't allow. Pictures are not required a service manager should have came out to review the work he did not.
Response from Horizon Services

"*Update: Mr. [Member Name Removed], we are following back up with you to ensure your concerns have been addressed to your satisfaction. Please let us know if you have any further questions; we are always here for you."

Ronald D.
Dec 2020
5.0
Heating and Air Conditioning Service, Appliance Repair
Yes, I recommend this pro
$13,771
Very well. The salesman who did the estimate was very prompt, friendly and knowledgeable. The installation was done very quickly after I approved the estimate. Installers were very prompt, friendly, neat and professional. The installation was done quickly and the system has been working very well since the day it was installed.
Response from Horizon Services

"Fantastic, we're glad to hear you're enjoying your new system. Thank you for putting your trust in us with not only your home comfort needs but your investment. We appreciate your business and look forward to assisting you in the future."

MICHELLE S.
Dec 2020
5.0
Plumbing
Yes, I recommend this pro
$700
Perfect! I called Horizon out to determine why I could not get the inners to work on my toilet - it just kept running and the handle was spongy. The tech took the time to explain the difference in toilets and the inners currently on the market. What a difference that made in how I made my decision to have the toilet replaced. He happened to have the right model in his van - and presto - new toilet! The tech was very knowledgeable, professional, polite, and did not leave a mess afterwards. You receive confirmation emails and texts - with Tech information so you know who is coming into your home! They also have a vet discount which made me very happy! Will use Horizon again!
Response from Horizon Services

"That's great, we hope you're enjoying your new toilet! Thank you for putting your trust in us for your plumbing needs. We appreciate your business."

Leanne O.
Dec 2020
5.0
Heating and Air Conditioning Service, Appliance Repair
Yes, I recommend this pro
Very well. Tom was very informative and pleasant to talk with.
Response from Horizon Services

"That's great to hear! Thank you for sharing your positive experience with us. We appreciate your business and look forward to assisting you in the future."

Gail M.
Dec 2020
5.0
Plumbing
Yes, I recommend this pro
Great I had 2 faucets replaced
Response from Horizon Services

"We hope you're enjoying your new faucet! Thank you for putting your trust in us with your plumbing needs. We look forward to assisting you in the future."

Kirit T.
Dec 2020
5.0
Heating and Air Conditioning Service, Appliance Repair
Yes, I recommend this pro
Very well . Guy did excellent job
Response from Horizon Services

"That's great to hear! Thank you for sharing. We appreciate your business and look forward to assisting you in the future."

Diane G.
Dec 2020
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$12,000
Service was great
Response from Horizon Services

"Great! Thank you for sharing. Your vote of confidence means a lot. We appreciate you putting your trust in us with your home comfort needs. We look forward to assisting you in the future."

Brenda M.
Dec 2020
5.0
Water Heater Service
Yes, I recommend this pro
This work was done right at the beginning of the pandemic. That said, the two contractors took all necessary precautions, in addition to their customary professionalism and courteous service.
Response from Horizon Services

"Ms. [Member Name Removed], we are strictly following CDC guidelines. Thank you for your kind review."

Mariah K.
Dec 2020
5.0
Heating and Air Conditioning Service, Appliance Repair
Yes, I recommend this pro
$100
It went really well! I thought there was something wrong with our heat pump as we've only ever had oil heat in the past. Nothing was wrong with the system and the technician took his time explaining how the system works, answered all of my questions professionally and performed maintenance on the system which all made me feel at ease. I will definitely be using Horizon services in the future!
Response from Horizon Services

"Going from a regular air conditioner/furnace to a heat pump system is definitely a change! We're glad nothing was actually wrong with the system and we were able to ease your concerns. Thank you for choosing us for your home comfort needs! We look forward to assisting you in the future."

Theodora T.
Dec 2020
5.0
Heating and Air Conditioning Service, Appliance Repair
Yes, I recommend this pro
The people at Horizon are friendly yet professional. They have respect for you and your home. Would recommend them to my friends and family
Response from Horizon Services

"Friendly and professional is the way to be! Thank you for your vote of confidence. We appreciate you putting your trust in us with your home comfort needs. We'll be here for you in the future, should you need us for any heating, cooling, or plumbing needs."

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Showing 1-25 of 1236

Licensing

Bonded
Insured
Licensed*

Trade License Number

HL0000299

Trade License Locale

PA

Trade License Authority

Pennsylvania Office of Attorney General - Bureau of Consumer Protection

Trade License Expiration

07/01/2023

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Horizon Services is currently rated 4.0 overall out of 5.
Monday: Open All Day Tuesday: Open All Day Wednesday: Open All Day Thursday: Open All Day Friday: Open All Day Saturday: Open All Day Sunday: Open All Day
Horizon Services accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
No, Horizon Services does not offer free project estimates.
Yes, Horizon Services offers eco-friendly accreditations.
Yes, Horizon Services offers a 10% senior discount.
Yes, Horizon Services offers emergency services.
Yes, Horizon Services offers warranties.
Horizon Services offers the following services: Heating, Air Conditioning, Plumbing, Drain Cleaning, Sewer & Water Line Replacement, & Water Heater Repair & Replacement.
Duct Cleaning. Electrical. Jetting & Tankless Water Heaters.

Service Hours

Sunday:Open All Day
Monday:Open All Day
Tuesday:Open All Day
Wednesday:Open All Day
Thursday:Open All Day
Friday:Open All Day
Saturday:Open All Day
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