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Scott's Fireplace Products LLC

Gas Logs, Fireplaces, Natural Gas Lines,

About us

We are a retail store for fireplace doors and accessories. Gas logs, gas stoves and gas fireplaces. Electric fireplaces, grates and log rings, gas grills. We carry wood burning fire pits and gas fire pits. Plant shaped Tiki Torches.

Business highlights

15 years of trusted experience


Services we don't offer

Heat N Glo products

Amenities

Free Estimates
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.986 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
5%
3
2%
2
2%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 1-25 of 86 reviews

Sudie P.
11/2017
5.0
gas logs
  + -1 more
Scott was easy to work with, punctual and incredibly knowledgeable. Within two weeks of placing the order, we were ready to use our fireplace-just in time for Thanksgiving. Now that the fireplace looks so great, we will be returning to order a new fireplace door,
Description of Work: We had a gas log insert installed in an existing fireplace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Response from Scott's Fireplace Products LLC
Thank you for the great review! And we look forward to getting the perfect door for your fireplace!

Bonnie H.
11/2017
5.0
fireplaces, gas logs
  + 0 more
We installed ourselves but purchased there. Nice to work with.
Description of Work: We purchased a new corner fireplace

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Linda A.
10/2017
5.0
fireplaces, gas logs
  + 0 more
Excellent Will definitely hire again
Description of Work: New gas insert and new doors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Scott's Fireplace Products LLC
Thank you for taking the time to write this review. It was a pleasure working with you.

Garry C.
09/2017
5.0
gas logs
  + -1 more
Great sales support, Scott and Ray are both very knowledgeable about their product lines. They spent a lot of time helping me select the best models for my needs. The products they sell are high quaility and Made in America!! Delivery and installation went perfectly. I'm pleased to use a local small business rather than buying from a big box store.
Description of Work: Replaced gas fireplace logs and purchased new Broilmaster barbecue grill.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,700

Response from Scott's Fireplace Products LLC
Thank you for the great review! We really hope you enjoy your new grill and gas log for years to come. Just try to remember to contact us to have your gas log serviced about every 3 years.

SAMUEL T.
04/2016
5.0
fireplaces, gas grill repair, gas logs
  + 1 more
They were prompt and very neat. The insert was properly installed. The chimney cap had to be modified to accommodate the vent capping for the fireplace. The controls and features were thoroughly explained and all questions were answered. This was a very smooth and professional installation. We are very pleased.
Description of Work: They installed a gas insert fireplace and the associated venting up the chimney. In addition, they connected the insert to our natural gas piping system in the basement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Response from Scott's Fireplace Products LLC
Thank you so much [Member Name Removed] for the great review. We were very satisfied with the final setup and the fireplace looked very sharp. Also a great match for the room!

Irving T.
12/2015
5.0
fireplaces, gas logs
  + 0 more
the folks at Scott's were incredibly helpful. My wife and I went to their store and were educated on the different product options ? pros and cons. Based on their help we were able to select the right product. They provided setup and installation is well and we organized the rough timing for this work. Later they contacted us to set the specific day and time. The installer showed up exactly on time, had all of the needed tools and the products we purchased to be able to install them. He did a great job in a relatively short amount of time. Even educated us on how to use the products and provided tips to help us get the most from them. We were very pleased with the final product and with the service we received. Professional and on time ? all you could ask for. we believe we will get great value from the product we purchased and will continue to work with his company to service our fireplace when needed. We highly recommend them as a source for these products and for the service they offer.
Description of Work: Provided and installed a gas log fireplace.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,100

Response from Scott's Fireplace Products LLC
Thank you very much for this nice review. The picture I took looks awesome on our computer. The screen fits just right with the hood. Thanks again.

Angela D.
07/2015
5.0
gas logs
  + -1 more
We had a bit of a scheduling jigsaw puzzle. We decided the only time that would work was at 7.30am. Scott arrived on time and had the job done within an hour! Total pro. My only complaint was we had to pay for the gas pipe by the foot. When he went down to our basement, he determined that it would not be possible to go through the floor of the fireplace because duct work was directly beneath it. He opted to drill through the outside wall and go directly into the gas line running into the house. That was great! His son stays in the showroom and is nice in person, but gets flustered if you call. He can't remember details and can be a little abrasive. I saw this in the showroom with another customer, and then experienced it myself in a follow up conversation 5 days following a walk through of the showroom and the only model that worked for our house. We talked about our families. Scott installed for an inlaw, and his son looked it up while I was there, he even showed me a picture of his baby! It took quite some time to jog his memory. I was in the showroom in June, it was not incredibly busy! Overall, great place, prices were reasonable. Try and deal with Scott- and make sure you get something in writing from his son!!
Description of Work: We converted our traditional fireplace to a gas fireplace.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Response from Scott's Fireplace Products LLC
Thank you for taking the time out of your busy day to write this review. Try not to move the logs around on your unit. It will function better if you don't. Thanks again.

Adam S.
07/2015
5.0
fireplaces, gas leak repair, gas logs
  + 1 more
Every one from Scott's was very knowledgable, polite and responsive. The installation went very smooth and I am very pleased with the outcome. The installer walk me through the equipment, product care instructions and provided suggestions. The only negative I can say is that the approximate date of installation originally provided was two weeks earlier than the actual date that they were available to install. However, the knowledge, professionalism and expertise is well worth the wait.
Description of Work: We purchased and had a gas logs installed on our fireplace. Installer sealed the damper to prevent drafts and installed gas line and gas logs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Response from Scott's Fireplace Products LLC
Thanks for the nice review. I am sorry we ran late on installing your gas log but I do the installs myself and I got behind this year. I am able to keep control of installs by doing things this way. Again thanks.

MELISSA L.
02/2015
5.0
fireplaces, gas leak repair, gas logs
  + 1 more
The installation with Scott was fantastic. Our house gave him several problems to deal with to install the gas insert and he addressed each with patience and politeness. He was diligent and gave us a great product. Scott is very knowledgeable and very precise in his installation. It gave us comfort when working with the gas line in our home. We couldn't have been happier with his work or the insert he recommended. Thank you Scott!
Description of Work: Purchase and installation of gas insert in existing fireplace including running gas line to the fireplace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from Scott's Fireplace Products LLC
Thanks for the really nice review. Some times I come across a tough one. It all worked out in the end. I like HAPPY endings. Thanks again.

Andrea I.
02/2015
4.0
fireplaces
  + -1 more
It was a good installation but their responsiveness wasn't great.
Description of Work: They connected our fireplace to a propane tank for propane logs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Response from Scott's Fireplace Products LLC
Thanks for the review.

Larry B.
02/2015
5.0
fireplaces
  + -1 more
The Valor gas fireplace is working perfectly now that Scott's made an adjustment.
Description of Work: Installed gas fireplace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from Scott's Fireplace Products LLC
I am very sorry this fell through the cracks. I will call you guys and get this taking care of. Sorry again.

Tom E.
01/2015
5.0
fireplaces, gas leak repair, gas logs
  + 1 more
We decided we wanted a gas burner at the wrong time of year: early Dec. Seemed like everyone wanted a unit installed before Xmas. We purchased the unit knowing we'd have a 5-week wait. On the morning of the scheduled installation, Scott called to inform me that his employee was unable to come in; therefore, Scott needed to be in the store; therefore, the installation would need to be rescheduled. Disappointment, but what are you going to do? However, later that morning, Scott called back to say he hates to postpone installations, and if it's OK with us, he'll come over at the end of the day to do the install. We were thrilled! He arrived around 4:30 pm and in less than 2 hours was out the door. All aspects of the install were completed in a very professional manner. The hook-up to our gas line was also done to our complete satisfaction. Scott's employee gave us some much-needed guidance on prepping the firebox and installing a heat-deflecting hood, which we also purchased from them. Quality products, professional installation, and pre- and post-installation guidance: it's everything you'd want. We are very happy with the burner, and will speak highly of this company.
Description of Work: Installed a gas burner (with fake logs and remote control) in my fireplace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Response from Scott's Fireplace Products LLC
Thanks so much for this nice review. I appreciate working with me and I was glad I could still get it installed the same day.

Paul G.
10/2014
5.0
gas grill repair
  + -1 more
They were great. They were friendly and helpful.
Description of Work: They provided a gas grill.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from Scott's Fireplace Products LLC
Thanks for the review. Remember to flip the flare busters GENTLY once a year to keep them clean.

Lucille N.
10/2014
4.0
fireplaces
  + -1 more
They are fine and do a good job. They do a nice job. It has been working fine ever since and no repairs or anything have had to be done. It is working great. Their prices are pretty good. The personality of the guy who put it in was a little cold and stiff. He was a nice guy, but stiff. Their responsiveness was excellent.
Description of Work: They installed a gas line and fireplace in my back room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Response from Scott's Fireplace Products LLC
Thanks for taking the time to do the review.

Carol S.
10/2014
5.0
fireplaces
  + -1 more
I had no issues with them. They did a good job overall. They were efficient and polite. They did really good measurements. I would definitely use them in the future.
Description of Work: We used Scott's Fireplace Products to put glass doors on our fireplace.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Response from Scott's Fireplace Products LLC
Thanks for doing a review. It means a lot.

Thomas S.
10/2014
5.0
fireplaces, gas leak repair
  + 0 more
Everything went well. They were pretty quick to do the job and pretty easy to work with on all the stuff that we needed. It is working pretty good so far. Their price was fair compared to everyone else.
Description of Work: We purchased a fireplace from them and they installed a gas line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from Scott's Fireplace Products LLC
Thank you for the nice review.

Joseph G.
10/2014
5.0
doors, fireplaces
  + 0 more
The price was okay. They were very good. I was satisfied with their service. Yes, I would use them again in the future.
Description of Work: Scott’s Fireplace Products did some work for me. They installed a new fireplace which a gas insert and a new set of doors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Scott's Fireplace Products LLC
Thanks. I appreciate your time giving the review.

Dennis F.
10/2014
5.0
gas grill repair, home improvement stores
  + 0 more
It was fine. The store does grills but the owner is a plumber. But I think the sore wants to be listed as plumber. He had the brand that I wanted for my grills. He delivered the thing that same day. It was a Saturday and came as he said. I will use him again if I need a fireplace and a new grill.
Description of Work: Scott’s Fireplace Products LLC did some service for me. He did install board of grills and vanities. I had him put toilets in, put new vanities and put new sinks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from Scott's Fireplace Products LLC
Thanks for the review. Remember keep the grill covered when not using it. It will last longer.

Paul M.
10/2014
5.0
doors, gas logs
  + 0 more
It was an A+. Not only profoundly competent but he was straightforward in terms of what the costs would be, what issues would be and addressing all our concerns. Both have functioned perfectly for 2 years. I would recommend them to anyone.
Description of Work: They installed the gas log and a custom glass door in our fireplace. We've used them for 20 years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from Scott's Fireplace Products LLC
Thanks for the great review. Hope you kept enjoying!!!!!!!!!!!!!!!!!

Allen D.
03/2014
5.0
doors
  + -1 more
The work was done very well. My overall experience with them has been very good. They work with you in times to get it done, because it was custom made. I have bought products from them already. They are a perfect company. The head guy actually came out and did the installation himself. He took care of all the issues onsite. I would rate them top of the line. The end product came out really good.
Description of Work: Scott's Fireplace Products, LLC, installed the part that holds the fireplace glass doors for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Response from Scott's Fireplace Products LLC
Thanks. Your door was a little tricky to install but came out great. Thanks again.

Matthew M.
02/2014
2.0
gas logs
  + -1 more
They didn't shape up. They didn't call to cancel or reschedule.
Description of Work: No show. Unprofessional

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Scott's Fireplace Products LLC
I spoke with homeowner and she said they had some one coming out on a Monday. I told her that if it did work out I could do the work that Thursday. She was to call me if the job was either completed or not. I did not receive a phone call so I took her off my schedule. I apologize for any miscommunication.

Becky C.
01/2014
5.0
fireplaces, gas logs
  + 0 more
We purchased a gas fireplace insert from Scott's in the fall ($1200.00). They spent a great deal of time with us explaining all the products available and were a great help in determining which insert was the best for our home. We had to wait for masonry work to be done before having the insert installed. By the time we were able to schedule, Scott's was in the pre-Christmas rush season, and we had to wait until January. Scott himself did the installation. He arrived promptly, worked steadily, and explained everything we needed to know. The fireplace looks terrific, and we are glad we sought their advice when choosing the insert. This is a family business, and the attitude towards customers reflects this. Scott and his son, Tim, couldn't be more patient and helpful, and they clearly know their business. We intend to deal with them for all our fireplace accessories. They also have some terrific garden items in their store as well. A+
Description of Work: Installed gas fireplace insert

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Response from Scott's Fireplace Products LLC
Thanks for the great review as well as understanding our holiday rush. We really appreciate your wonderful recommendations and look forward to assisting in any of your future fireplace needs.

PAT R.
01/2014
5.0
fireplaces, gas logs
  + 0 more
Scott arrived right when he said. He explained what he was doing and installed the gas log. He was clean and neat, efficient, friendly and helpful.
Description of Work: I got a gas log insert for my fireplace.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Response from Scott's Fireplace Products LLC
Thanks for taking the time to write a review. It was nice working with you.

Donna A.
10/2013
5.0
fireplaces, gas logs
  + 0 more
Scott's Fireplace was really good with giving advice and explaining how to set it up. It is remote appropriated. They told me what to measure prior to the work. I called and gave the measurements and they gave recommendations of what size to purchase. It fits perfectly. I thought the price was fair for the quality of the product. I am very pleased wit the service. They did a great job. I also asked Scott's Fireplace about a certain brand that my heating company recommended. Scott's Fireplace explained they did not carry that brand because it was causing a lot of problems. I thought they were honest and straight forward. They offer a warranty and will come out for service. It's a small shop. You can go in and they will help you find what you need. They have a good reputation in this area.
Description of Work: They installed a gas fire place. We got the top of the line model.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from Scott's Fireplace Products LLC
Thanks for the nice review. It was nice working with you.

Elizabeth V.
10/2013
5.0
fireplaces, home improvement stores
  + 0 more
However, his mother in law bought him the same one so I returned it. They were very nice about it and did not give me any problems. I would certainly recommend them to everyone. Their products seem to be very high quality. The are a small shop and very accommodating.
Description of Work: I have purchased a few things from them. I purchased a pair of and irons for my son for Christmas.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from Scott's Fireplace Products LLC
Thank you. We try to treat our customers the right way. With out them there would be no us.

Contact information

3137 West Chester Pike, Newtown Square, PA 19073

http://www.scottsfireplaceproducts.com

Service hours

Tuesday:
10:00 AM - 4:00 PM
Wednesday:
10:00 AM - 4:00 PM
Thursday:
10:00 AM - 4:00 PM
Friday:
10:00 AM - 4:00 PM
Saturday:
10:00 AM - 3:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Gas Logs,
Fireplaces,
Natural Gas Lines,
Doors,
Gas Grills,
Hardware & Home Improvement Stores

FAQ

Scott's Fireplace Products LLC is currently rated 4.9 overall out of 5.

Tuesday: 10:00 AM - 4:00 PM

Wednesday: 10:00 AM - 4:00 PM

Thursday: 10:00 AM - 4:00 PM

Friday: 10:00 AM - 4:00 PM

Saturday: 10:00 AM - 3:00 PM

Scott's Fireplace Products LLC accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Scott's Fireplace Products LLC offers free project estimates.
No, Scott's Fireplace Products LLC does not offer eco-friendly accreditations.
No, Scott's Fireplace Products LLC does not offer a senior discount.
No, Scott's Fireplace Products LLC does not offer emergency services.
No, Scott's Fireplace Products LLC does not offer warranties.
Heat N Glo products

Contact information

3137 West Chester Pike, Newtown Square, PA 19073

http://www.scottsfireplaceproducts.com

Service hours

Tuesday:
10:00 AM - 4:00 PM
Wednesday:
10:00 AM - 4:00 PM
Thursday:
10:00 AM - 4:00 PM
Friday:
10:00 AM - 4:00 PM
Saturday:
10:00 AM - 3:00 PM