Scott's Fireplace Products LLC

Scott was easy to work with, punctual and incredibly knowledgeable. Within two weeks of placing the order, we were ready to use our fireplace-just in time for Thanksgiving. Now that the fireplace looks so great, we will be returning to order a new fireplace door,

We installed ourselves but purchased there. Nice to work with.

Excellent Will definitely hire again

Great sales support, Scott and Ray are both very knowledgeable about their product lines. They spent a lot of time helping me select the best models for my needs. The products they sell are high quaility and Made in America!! Delivery and installation went perfectly. I'm pleased to use a local small business rather than buying from a big box store.

They were prompt and very neat. The insert was properly installed. The chimney cap had to be modified to accommodate the vent capping for the fireplace. The controls and features were thoroughly explained and all questions were answered. This was a very smooth and professional installation. We are very pleased.

the folks at Scott's were incredibly helpful. My wife and I went to their store and were educated on the different product options ? pros and cons. Based on their help we were able to select the right product. They provided setup and installation is well and we organized the rough timing for this work. Later they contacted us to set the specific day and time. The installer showed up exactly on time, had all of the needed tools and the products we purchased to be able to install them. He did a great job in a relatively short amount of time. Even educated us on how to use the products and provided tips to help us get the most from them. We were very pleased with the final product and with the service we received. Professional and on time ? all you could ask for. we believe we will get great value from the product we purchased and will continue to work with his company to service our fireplace when needed. We highly recommend them as a source for these products and for the service they offer.

We had a bit of a scheduling jigsaw puzzle. We decided the only time that would work was at 7.30am. Scott arrived on time and had the job done within an hour! Total pro. My only complaint was we had to pay for the gas pipe by the foot. When he went down to our basement, he determined that it would not be possible to go through the floor of the fireplace because duct work was directly beneath it. He opted to drill through the outside wall and go directly into the gas line running into the house. That was great! His son stays in the showroom and is nice in person, but gets flustered if you call. He can't remember details and can be a little abrasive. I saw this in the showroom with another customer, and then experienced it myself in a follow up conversation 5 days following a walk through of the showroom and the only model that worked for our house. We talked about our families. Scott installed for an inlaw, and his son looked it up while I was there, he even showed me a picture of his baby! It took quite some time to jog his memory. I was in the showroom in June, it was not incredibly busy! Overall, great place, prices were reasonable. Try and deal with Scott- and make sure you get something in writing from his son!!

Every one from Scott's was very knowledgable, polite and responsive. The installation went very smooth and I am very pleased with the outcome. The installer walk me through the equipment, product care instructions and provided suggestions. The only negative I can say is that the approximate date of installation originally provided was two weeks earlier than the actual date that they were available to install. However, the knowledge, professionalism and expertise is well worth the wait.

The installation with Scott was fantastic. Our house gave him several problems to deal with to install the gas insert and he addressed each with patience and politeness. He was diligent and gave us a great product. Scott is very knowledgeable and very precise in his installation. It gave us comfort when working with the gas line in our home. We couldn't have been happier with his work or the insert he recommended. Thank you Scott!

It was a good installation but their responsiveness wasn't great.